I have dined at this TGI Fridays for a long time. Each time I have looked forward to a good experience and a good meal. This past Saturday I stopped in for lunch with my wife and was terribly disappointed.
The wait staff sets the tone, the tone set by our waiter was not the best. He seemed oblivious to anticipating anything we may have needed. Nothing was offered, it had to be requested.
I can get past that, everyone has a bad day...right. Unfortunately it did not end there.
We ordered an appetizer and requested that it be bought out with the meal that we were ordering at the same time. Why, because we ordered one lunch to share. Well it did not happen that way.
The appetizer came out without the lunch. 30 minutes later part of the lunch arrived. 30 minutes later we were informed that the rest of our lunch was not even started in the kitchen yet.
The nonchalant, matter-of-fact way that this was told to us was inappropriate. No mention of removing anything from the bill.
We requested our check and got out of there. Not sure if this is an isolated Saturday afternoon or a trend but unfortunately it was bad enough that we will not be back. There are plenty of restaurants around with good management that are willing to earn our business. We'll eat there.