When my husband and I arrived the guy at tge front desk was on the phone but put that person on hold and took care of us. Upon entering our room we discovered there was no power, nothing would come on. Even the alarm clock was off, I called down to the front desk and was offered another room, I asked if we could get an upgrade for our trouble and we were upgraded to a King whirlpool suite. We were then moved to the forth floor. The room was clean except for a few stains on the upholstered bench. My husband and I both agreed that the bed seemed like it was time to replace the matteress. The worst part was the sounds of the doors slamming. We were both woken up several times between 3am and 7am. When the room doors shut it sounds like a small explosion! I sleep with a white noise sound machine and the hotel wasn't even half full with people, I can't imagine what it would be like during peek times! My husband is a DAV and the sound of the doors really bothered him. I was startled awake several times too. Needless to say we were both very tired the next morning. Breakfast was better than most free hotel breakfasts but not as good as some. No regular eggs just a sort of western omelet. Instant oatmeal, cereal, bacon, some really soggy tater tots, breakfast breads, a machine that makes sort of hard pancakes, milk, coffee, juice, yogurt, fruit, and their signature cinnamon rolls. It was at least filling.
The only thing that would keep us from staying again is the sound of the doors. After all the whole reason you go to a hotel while traveling is to have a place to sleep and it you can't sleep then what good is it?
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