I noticed reviews based on 1 visit, and reviews that were vague. Have visited this restaurant about a 8 or 9 times, October, November and December, 2011. Specifically, we were either not greeted by the hostess, or greeted and left to our own devices to find a table. This is dance night, and around 9 P the floor will be cleared of tables for dancing. Some tables were reserved, some tables were not being seated because they were slated to be moved. We didn't know which was which till we attempted to sit at a wrong table.
Rarely were we approached by a waitress, we had to flag one down. The worst was from the minute we passed the front desk till our drinks were placed in front of us was 20 minutes, by the clock. About 10 minutes to get a waitress and another 10 till the drinks came. They were served without napkins and mine was not what I ordered. Instead of making a new drink she took it to the bar and strained off the excess ice. Mostly our drinks come without garnish even if we ask for it. The drinks are served in different glasses every week and sometimes even the price is different for the exact same drink.
The only meal out of the 5 that I ordered that was good was the hamburger, but while it was cooked medium, the outside was so charred in some places; I had to scrape it off like it was burned toast. My husband’s was better, and way bigger. There is no consistency in serving sizing. Ribs were so tough and lacking in flavor I had to send them back. A pasta dish was so overloaded with sun dried tomatoes fully a quarter of the dish was that. Another pasta dish was brought to my friend requesting plain alfredo rather than the spicy southwest. Her dish was HOT! I eat very spicy foods and it was too hot for me. When the server came back, she argued with my friend that it was not hot.
On another occasion, my friend asked his salad to be made with just romaine, and the server argued with him that they can't do that, though he's gotten it that way before and has gotten it that way since. The staff is slow, some are disrespectful and argumentative. Napkins are hard to come by and my friend has to continually request his water glass be refilled.
The ambience and acoustics are nice. The restaurant is clean in the dining area. The bathroom is clean. The owner is highly visible. The staff needs serious training, bar, wait staff and cooks need to be turned into chefs. It is very hard to get simple special requests like "light ice". You might think since the owner is visible why not just bring it to his attention? Initially we did, but the offenses are so numerous and repetitive it got old real fast. The only reason we still frequent this place is the dancing, but we have begun eating elsewhere.
On dancing nights going at 8P and eating dinner before the music starts should be pleasant. As the evening goes on, a request for something to snack on like chips and salsa or potato chips is met by an offer to bring you the menu to roder an appetizer. Having just had a full dinner, we were not interested in an appetizer. The waitress offered to bring us bread. So, no snacks to accompany your drinks for the evening.
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