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“Relaxing journey”
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Very good
6 reviews
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Cabin -
3 Bedrooms, 3 Bathrooms, Sleeps 8
Sugar Grove, Ohio

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Warren, Ohio
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Relaxing journey ”
Reviewed March 20, 2018 for a stay in March 2018
person found this review helpful

Very nice cabin. With 2 teenagers, we enjoyed the game area thoroughly. A basketball machine, ping pong table, air hockey, and a poker table. The cabin was very neat and clean. We only had 4 people but it would sleep 10 easily. We did utilize the griddle, microwave, and coffee pot. We did not used the stove. The washer and dryer came in handy. The views were great. I sat in the sun room one morning having coffee and reading for a couple hours waiting for everyone to awake. Absolutely relaxing! The cabin is on the western edge of hocking hills area but the drive in to town has many unique shops and antique stores to visit. We have 2 dogs that go everywhere with us. We camp most of the time but it was nice to be able to bring them along. The pet fee isn't any worse than the fee for boarding them and being a dog owner, it is expected. The deck is nice although freezing rain kept us from using it much. There is a charcoal grill on the deck if you want to grill. The hot tub was good size and clean. The pictures were taken from the living room looking out.

Date of stay: March 2018
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2017 for a stay in August 2017

Date of stay: August 2017
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Lois W
Westerville, OH
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Sweet Cabin Stay”
Reviewed August 1, 2017 for a stay in June 2017
person found this review helpful

We enjoyed our stay at Cabin at the Cavern. The interior of the cabin was very nicely decorated and loved the log beams over the living room/family room area. Also, the large loft where my kids and grand-kids slept was great for our needs. The basement area where the game room and 3rd bedroom was could be finished out a bit more, but really no complaints. The cabin is surrounded by trees so was secluded and quiet. Furnished really well and enjoyed the antiques/decor. Plenty of space. My grandchildren, ages 8, 7 and 5 years ziplined (dragonfly course) nearby, so that was definitely a big hit. I would recommend Cabin at the Caverns.

Date of stay: June 2017
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joan J
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“OK cabin; VERY rude Customer Service”
Reviewed June 30, 2017 for a stay in June 2017
people found this review helpful

This cabin was just OK. Pros: Pet Friendly. Cons: It was too far from Hocking Hills State Park. The trail to the "on-site" cavern was so overgrown that we did not want to hack our way through, especially with so many warnings about TICKS. The website stated that it had a gas grill, but it did not. The website stated that the Pet Fee was $50 but we were charged $100 for a small 20 lb. dog. The "fully equipped" kitchen did NOT have a dishwasher. The deck did not have any outdoor furniture and the outside lights (which could not be turned off) attracted so many little green bugs and larger insects, too, that unless we wanted to stand and swat at bugs, the deck was unusable. The little green bugs also made their way into the house and were so intense that we had to turn off all of the table lamps at night and clean up the end tables, which were littered with dead green bugs, every morning. These were minor issues. But, the property manager, Beth Kelly, was so RUDE when I questioned, via email, about the pet fee and check-in time discrepancies. She actually called my cell phone and screamed at me over the phone and stated that I had found the ONE website link that had not been updated to display the new $100 pet fee. It was the only link that I looked at. She should have thanked me for pointing it out. I did not ask for a refund, just clarification. She actually told me that I was "WASTING HER TIME" and was an "ABUSER" and hung up on me. This was after SHE CALLED ME and screamed at me for asking for clarification of fees. The website for Cabin at the Cavern still displays the $50 Pet Fee. The entire exchange with Beth Kelly left a very bad impression of the Cabins in Hocking company. The customer service was non-existent and abusive. I will NEVER do business with Cabins in Hocking again and would certainly NEVER RECOMMEND any of their cabins to my friends and family, unless someone else is managing the reservations. I'm still shocked by Beth Kelly's total lack civility, acknowledgement of the website error and inability to apologize for the discrepancy. She acted as though I was making this up. A simple apology for the mistake on the website would have gone a long way. Again, I was not asking for a refund, just a clarification. I was left with a very bad opinion of Beth Kelly and her poor capability to answer questions and make her guests feel welcome.

Date of stay: June 2017
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 3, 2017
The pet fee is $50 for some cabins and $100 for bigger cabins, as I explained over and over and over. She emailed me 3 times before she ever came to the cabin telling me that she would leave a bad review, so this was expected. I told her that I would not be bullied into lowering the pet fee. This is all because of the pet fee, I think this review shows who has the anger issue. It is unfortunate that reviews have become a weapon for some people to try to use and not the helpful tool that they were intended to be.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amy J
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cabin in the Cavern”
Reviewed March 31, 2017 for a stay in March 2017
people found this review helpful

We had a wonderful time! The house was very clean and comfortable. We enjoyed the view and all the amenities- hot tub, ping ping, air hockey. We would definitely recommend staying here!

Date of stay: March 2017
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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