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“Worst sleep ever”

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Holiday Inn Express & Suites Cleveland - Streetsboro
Ranked #3 of 9 Hotels in Streetsboro
Certificate of Excellence
Bengaluru, India
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Worst sleep ever”
Reviewed April 11, 2013

I got a room on the ground floor right opposite the reception. I was apprehensive that the noise from the reception would be a concern, but was not prepared for the thunderous sounds everytime the person in the room above mine switched on the shower [which seemed to happen frequently]. My worst sleeping experience in all of my hotel stays. I complained to the reception, but was told that all other rooms were booked. There was no shuttle service either, which is unlike most Holiday Inn Express properties in the US, and ended up paying a bomb for the cab recommended by the front desk for a 5 mile ride to work.

Room Tip: Not the ones on the ground floor.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArunTourister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, April 25, 2013
Dear ArunTourister,

Thank you for taking the time to communicate your concerns. I would like to express our sincere apologies for the shortcomings you experienced during your stay and for the inconvenience this has invariably caused you.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. We strive to provide the best guest experience possible, and we will follow up with our Maintenance crew to further improve our service. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    31
    31
    9
    6
    2
See reviews for
30
18
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17
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Rockford, Illinois
Level Contributor
124 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 4, 2013

This was a typical HIE, not new but pretty well kept up. Nothing specail, but a good clean room. My cost was $120 which I thought was a bit high. The shower head was at only 6 feet, so I had to bend over, but otherwise no issues with the room. The breakfast was the usually hot stuff & the dining room was clean.

Room Tip: I picked the top floow - they are more quiet & tend to show less wear & tear.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bsnss_Trvlr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, July 9, 2013
Dear Bsnss_Trvlr5,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I am pleased to know that you found our rooms clean and breakfast up to par with your expectations. I ma sorry for the shortcomings you have experienced. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 16, 2013

Easy on/off the highway location. Room was very clean and nicely appointed. It's a 3 story hotel - first floor rooms are right at parking lot level, so if you don't like that ask for a second or third floor room. There is an elevator. Even with proximity to highway, this is a very quiet hotel. We were exhausted, and the room-darkening draperies and quiet allowed us to sleep through breakfast!

Room Tip: First floor rooms are at ground level, so if you don't like that - request a higher floor.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStreetsboro, General Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, March 27, 2013
Dear Susan L,

Thank you for the wonderful review. I will be sure to share your comments with the rest of our staff. Our goal is to provide all of our guests with a clean, comfortable, and quiet stay. Hope to see you next time you are in the area.

Amar Patel,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parlin, New Jersey
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 3, 2013 via mobile

We checked in around 1:30 am after long day and night of driving. Young man at the front desk was busy watching something on his laptop. We asked for king room, he said there is no king available, only 2 queen for 119. There were just few cars parked outside, so it's really hard to believe there was no king room available...We had 10% discount that we got from the toll booth. So it came to 109 or so. But with all the taxes, state, city and county (ridiculous) it came to 122.89. Bit expensive for average HIE along the highway. Morning breakfast was ok. Like in any other HIE. At least it was clean and quiet, but next time we'll rather stay somewhere else.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayka27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, March 19, 2013
Dear Mayka27,

Thank you for taking the time to complete a review on your stay. I am pleased that you have noticed the cleanliness of our hotel. Most importantly, I would like to apologize you have experienced during your stay. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.


Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2013

I stayed 1 night in the hotel it was clean, comfortable and quiet. It is walking distance of an excellent chineese buffet in the plaza next to it and also to Denny's, McDonald and Burger King. WiFi worked well. TV Channels are many wished they had TVLand but most are included. Breakfast had hot and cold items available only until 9AM even it was Saturday. I wish it was until 10AM or keep the cold items till later. Overall a definite repeater

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AeyKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
183 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 17, 2013

In the past I have found Holiday Inn Express reliable for quality, but this one was shabby with badly stained carpeting and uncomfortable beds. Also, the heater was loud and blew far too much hot air. We had to turn it off to sleep, and the room got very chilly. Would not recommend this hotel.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luciNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStreetsboro, General Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, January 31, 2013
Dear luciNY,
It is disappointing to hear you did not find our property up to par. We always strive to keep our property in top shape for our guests. Please feel free to provide your stay information via email to tripadvisorreview@hiestreetsboro.com. I would like to look into this further to see what we missed and correct it.

Sincerely,
Amar Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
87 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 23, 2012

clean, comfortable room. close to chain resteraunts, gas and walmart. will stay here again if in area. not far from the interstate. lots of paved, lit parking. good, free, hot, breakfast. pool looked inviting, although we did not use it.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willing292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Cleveland - Streetsboro

Property: Holiday Inn Express & Suites Cleveland - Streetsboro
Address: 9459 State Route 14, Streetsboro, OH 44241
Phone Number:
Location: United States > Ohio > Streetsboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Streetsboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Cleveland - Streetsboro 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Cleveland-Streetsboro, Ohio is the destination hotel for the corporate and leisure traveler. Located at exit 187 off the Ohio Turnpike, our hotel is 32 miles from Cleveland Hopkins Airport and 29 miles from Akron Canton Airport. We are conveniently located to major corporate sectors surrounding the Streetsboro area, including Hitachi Medical, Parker Hannefin, L'Oreal and TCP. We are 10 miles away from Aurora, Mantua, Ravenna, Kent, Twinsburg, Macedonia, Stow, and 8 miles away from Geauga Lake and Wildwater Kingdom. We are also 20 minutes from the Cuyahoga Valley National Park. The Holiday Inn Express in Streetsboro, Ohio is proud to offer complimentary high-speed Internet access in all guest rooms and wireless in all public areas for your convenience. And for our leisure guests, we offer an indoor heated pool . Email or call direct with questions regarding group sales, meeting rooms and special package rates. ... more   less 
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Also Known As:
Holiday Inn Streetsboro
Streetsboro Holiday Inn
Holiday Inn Express & Suites Cleveland - Streetsboro Ohio

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