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“Best hotel in Springfield, OH”

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Courtyard Springfield Downtown
Ranked #7 of 14 Hotels in Springfield
Fort Worth, Texas
Level 4 Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Best hotel in Springfield, OH”
Reviewed September 27, 2013

This hotel is the best choice if you care for quality in Springfield. It's also the priciest hotel, but I found that it was worth it. The rooms are kind of small but the bed was comfortable.

Pros:
1. The breakfast was delicious at the Mela Restaurant but expect to pay about $10
2. The fitness room and pool were in great shape
3. The lobby was clean and had lots of areas to sit and socialize and watch some tv
4. I didn't notice the train on the north side of the hotel
5. The soaps and amenities in the room were very nice

Cons:
1. The room furniture was mismatched and the mini fridge on the floor looked ridiculous
2. The room was not very big and spacious
3. There are not a lot of restaurants close by in the downtown area

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ace897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, October 2, 2013
ace897,
Thank you for writing a review about your stay at Courtyard Springfield Downtown. We appreciate you sharing your observations and recognizing our strengths while providing us some areas of opportunity. Your valuable comments are important to us as guest satisfaction is our number one priority. We’re glad you enjoyed a comfortable stay and we hope you’ll visit us again in the near future. Thank you once again for writing.

Sincerely,
Becky Krieger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Akron, Ohio
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 9, 2013

Excellent hotel.....very clean....everything in good working order....VERY helpful staff and very friendly....we asked for more coffee in the morning and had it at our door in less than a minute or so!

The only slight negative is that one of the two elevators was out of order making for some long delays...no stair access to first floor or we would have used them!

Overall awesome!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GEORGE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, September 27, 2013
GEORGE G,
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. My apologies for the issue you had with the elevator, thanks for bringing it to our attention. We look forward to seeing you next time you’re in Springfield!

Yours truly,
Becky Krieger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 7, 2013

Courtyards are pretty consistent and this one is not much different although it does offer an upgraded restaurant. The hotel has the best location being right downtown and central to everything in Springfield. Parking is free. Internet is free. And there is a nice walking, running, biking trail just steps outside the front door. The staff are very well trained, helpful, and eager to be of assistance.

You will be happy with choosing this hotel.

They do charge $75 pet fee which I thought was a little steep.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fusedmind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, September 27, 2013
Fusedmind,
Thank you for your review and recommendation! We are so glad you enjoy staying with us; we greatly appreciate your loyalty and taking the time to share your comments. We look forward to seeing you again!

All the best,
Becky Krieger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Coast
Level 5 Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 29, 2013

This hotel seems a little more updated than other Couryards. There was a restaurant and a bar in the hotel. We had the breakfast buffet one morning. It was just average. The pool looked nice although I did not swim. The rooms were clean and the beds were comfortable. There were four pillows on the bed. My only complaint was the noisy air conditioning unit in the room. We couldn't hear the trains passing by because of the noise from the air conditioner. I guess I should have used the one pair of ear plugs that were provided.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EastCoastRoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, September 19, 2013
EastCoastRoadWarrior,
Thank you for taking a moment to share your experience with us at Courtyard Springfield Downtown. We’re glad you found our accommodations clean and comfortable during your stay. I sincerely apologize for the noise disturbance you encountered from the air conditioning unit. Your feedback is important to us as guest satisfaction is our number one priority. I will be certain to share your comments with our maintenance staff to make improvements for a more positive experience. We value you as our guest, and we hope you’ll visit us again soon. Thank you once again for writing.

Sincerely,
Becky Krieger, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 26, 2013 via mobile

Hotel is in the renovated downtown area in an attractive building. Lobby is nice and clean with a bar and nice restaurant. One of the elevators was out of order so there was waiting time. The room was typical Marriott quality and decor with a wonderful bed and pillows. The only problem is the thin walls - do not get a room with adjoining door because I have heard talking to TV to other sounds all evening... There is also a train that must pass through frequently. Must have been a complaint previously because there are earplugs provided with a note that "if you are a light sleeper, earplugs are provided for your comfort." Problem is that I can't sleep with earplugs so I will just hope that my neighbors go to sleep soon...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TataResa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, September 18, 2013
TataResa,

Thank you for sharing your experience with us at Courtyard Springfield Downtown. We appreciate your feedback on both positive comments and opportunity for improvement. I apologize for the disturbance from the guests in the adjoining room. We hope that we are able to have you back as our guests so we get a second chance to give you a restful night of sleep.

Sincerely,

Becky Krieger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundas, Canada
Level 4 Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 6, 2013

The staff are incredible! They really go out of their way to make your stay feel like a second home. The restaurant is the best in the city, and the Bar staff, namely Andy and Matt go beyond the call of duty to make sure that you feel welcome. The best hotel in town. The beds are very comfortable and the rooms and grounds are always very clean. 5 star rating in my books!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyCrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, July 9, 2013
JimmyCrowe,
Thank you for sharing your experience with us at Courtyard Springfield Downtown. It’s wonderful to receive your kind comments about clean and comfortable accommodations, as well as our friendly staff and their excellence in service. I’ll be certain to recognize Andy and Matt for their hospitality and for going beyond the call of duty to assure all guests felt welcome. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Becky Krieger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Allis, Wisconsin
Level 5 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 26, 2013

I've stayed at this property many times over the years and it really is hit or miss. The rooms are nice, clean, comfy and good decor. The location is good. It is next to the train tracks, but it really isn't that noisy and they leave ear plugs in your room if needed. I have never had a problem sleeping here. The staff is always friendly. I have had a couple issues that weren't resolved by management. I have had the housekeepers walk into my room without knocking twice and forget to make up my room twice. Upon notification of these issues, the Management has never offered anything to make it right other than an apology. Makes it seem like it a common issue. I will continue to stay but hope they get the management & housekeeping issues under control.

Room Tip: Ask for a room away from the train tracks if you feel it will interupt your sleep.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WalterS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Springfield Downtown, responded to this review, June 4, 2013
WalterS,
Thank you for sharing your review. We appreciate your patronage over the years and kind comments about our friendly staff, great location, as well as our clean and comfortable accommodations. I appreciate your feedback and apologize for any unresolved issues that you previously encountered. I can assure you this has been addressed with our housekeeping staff to heighten the awareness of such issues and improve our guest experience. We look forward to your next visit. Thank you again for writing.

Sincerely,
Becky Krieger, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Springfield Downtown

Property: Courtyard Springfield Downtown
Address: 100 S Fountain Ave, Springfield, OH 45502-1208
Phone Number:
Location: United States > Ohio > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Springfield Downtown 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Courtyard Springfield Downtown Hotel Springfield
Marriott Springfield
Springfield Marriott
Springfield Courtyard
Courtyard Springfield Downtown Ohio

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