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“Very friendly staff” 5 of 5 stars
Review of Extended Stay America - Cincinnati - Springdale - I-275

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Extended Stay America - Cincinnati - Springdale - I-275
2.0 of 5 Hotel   |   320 Glensprings Dr, Springdale, OH 45246-2304   |  
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Ranked #1 of 2 Hotels in Springdale
Springdale, Ohio
1 review
“Very friendly staff”
5 of 5 stars Reviewed January 16, 2013

The staff is always available when you need them and are willing to work with you. Rooms are clean and free Wi-fi, which is a must while traveling. I would recommend family and friends to stay here. Close to highway, movie theatre, a great restaurant called Roosters, they have great chicken wings.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Happy479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, February 4, 2013
I love the wings at Roosters also and the great comments you posted about the hotel but especially the service that the staff provided to you during your stay. Thank you again and come back and stay when in Cincinnati.
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59 reviews from our community

Traveler rating
    24
    12
    5
    11
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Al Ain, United Arab Emirates
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 6, 2013

We enjoyed our stay. I was greeted by a warm, helpful, and welcoming front desk clerk, Troy. I liked the fact of having FREE wi fi, a full size fridge and microwave. cookware and dishes provided. There was a reclining chair and desk. The location is excellent. near a major interstate, a lot of restaurants, shopping, and a movie theater. There was an elevator to take my luggage upstairs. and a laundry room on site, comparable to the one down the street. There was complimentary house keeping if you stayed more than 7 days. (They does not do dishes) :(
Although we are a couple It was not a romantic hotel, but more economically. I did not like the fact that the bathroom was right next to the "kitchen" I would have preferred an "buffer room" possible an outside basin then a closed door for the bathroom.
I would definitely return

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sandy0514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, January 7, 2013
Thank you for your review of the hotel. It was great to see that you found the value that we offer with the kitchen and the free WiFi. Thank you again and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 14, 2012

The staff is super friendly, the rooms are always clean, and everyone is always very accommodating. Would recommend if you are in the area or looking for a place to stay for an extended period of time!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hotelstayer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, December 18, 2012
Thank you for your review. This hotel is the right place to stay for a night or a week. The staff at the hotel strive to provide every guest with a GREAT experience. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 stars Reviewed November 2, 2012

I like the fact that when i open the door I'm outside and not in a hallway.The room was clean and comfortable. Upgraded with new matress, very comfortable by the way and new flat screen tv's. Kitchen area with all your needs. Free Wi-fi, phone, laundry room, heat and a/c. Nice comfortable relaxing chair. Feels like home!

Room Tip: Pretty much the same all clean and comfortable beds, king or queen. Choose your location close to el...
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kieron r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, November 4, 2012
Thank you for your review. The new flat screen TVs are in all the rooms. Thank you again and come back and stay when you are in town again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 2, 2012

This is by far the best home away from home feel in or around Cincinnati. The rooms are wonderful, quiet, and secure, and the staff is courteous, prompt, and accommodating. I have stayed here for long periods before, and having come to decide to move to Cincinnati, I will be staying here even more long term. It is a quiet, peaceful, and just what I'm looking for in a home.

Room Tip: There is an elevator and stairs all around the hotel, so all the rooms are equally accessible.
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ryan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, October 5, 2012
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that staff of the hotel made a GREAT stay for you. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Wisconsin
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed September 4, 2012

I don't know where these positve views came from but it is the worst motel ever. We drove 10 hrs and arrived at 1 AM. When we opened the door the our "signature suite" I wanted to cancel our reservation.
The carpet is filthy, damp and dirty. the window is streaked with white something. (dirty) Mold on the bathroom ceiling. cracked sink. Bedspreads were yucky. fridge was noisy. we didn't set anything on the floor. There were bugs!! we couldn't even sleep for 3 nights because of the many crickets in the room. I think they are in the wall or under the carpet. we practically tore the room apart looking for them but they chirped on. Then we had a 10 hr drive home. The staff just says. I'm sorry your dissapointed.

Room Tip: I would not recommend staying here. for the price I paid I could have gone elsewhere and even had ma...
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank mom1intheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_Tina, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, September 5, 2012
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer.

I received your review and am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. I will coach our team to provide better service and a clean room in the future.

I hope that Extended Stay Hotels will have the opportunity to be your “home away from home” in the future. Again, thank you for your review and if I can be of further assistance to you, please feel free to contact me directly at (513) 671-4900.

Sincerely,
Tina Ivery
Hotel Manager
(513) 671-4900
csp@extendedstay.com
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Travelers are raving about these Springdale hotels

Springdale, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 22, 2012

I have resisded at 320 Glensprings Dr. Extended Stay since March 12 2011. I hav a Queen room with a full bath, full kitchenette (including pots, dishes, and silverware) recliner, and television. My service includes cable and internet. The staff is accomadating and courteous.I receive weekly service and someone is always available for any and all inquiries. The manager is extremely personable and personally addresses your needs. My family stays in these rooms upon their visits and are always happy with the accomadations..They will be coming in April for our reunion and all will be staying here. If you are looking for a good location (restaurants, drugstores, service stations, and bakeries) excellent value and seevice, this is the place!

Room Tip: Higher floors have less traffic noise, and lighting is better on back side.
See more room tips
  • Stayed April 2011, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review, March 29, 2012
It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Cincinnati - Springdale - North. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Cincinnati - Springdale - I-275

Property: Extended Stay America - Cincinnati - Springdale - I-275
Address: 320 Glensprings Dr, Springdale, OH 45246-2304
Phone Number:
Location: United States > Ohio > Springdale
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Springdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Cincinnati - Springdale - I-275 2*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America - Cincinnati - Springdale - I-275 Ohio

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