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“Great Service”

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Hampton Inn Cleveland Solon
Ranked #1 of 4 Hotels in Solon
Certificate of Excellence
Crystal Lake, IL, United States
1 review
“Great Service”
Reviewed October 31, 2013

This property had a Happy Hour in the evening, a great way to come off the road. The service was amazing, including the GM with a snow brush at 7:30AM, cleaning the cars in the lot. The rest of the staff could not have been more pleasant or useful.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, November 1, 2013
Hi Richard V.

Thanks for the awesome review! I am glad our Happy Hour provided a nice release for you to kick back and relax after a long day on the road. It was even better to read that my team was "Johnny-on-the-spot" to ensure your stay was excellent.

As you experienced first hand, that early snowfall caught the entire Cleveland area by surprise. I was more than happy to help everyone dig out and start their day off on a right note (albeit more chilly than we all would have liked).

Thanks again Richard V - your feedback is sincerely appreciated. We look forward to welcoming you back the next time your travels take you to Solon!

Warm regards,

Terry Herman
General Manager
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454 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
USA
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 29, 2013

Wonderful hotel. Everyone behind the desk was fabulous, so helpful friendly and welcoming. Hotel itself is clean in a safe area with little traffic so easy to get around and plenty of food and shopping nearby. Good value for the price highly reocmmend

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank USAtraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, October 31, 2013
Hi USAtraveler01.

Thank you so much for the excellent feedback! I shared your thoughts with my team this morning during our Daily Huddle and they were beaming with pride (as was I for them). We sincerely enjoy delivering the 'warm & fuzzies' and an impeccably clean room to ensure our guests feel 'at home among good friends'.

Be sure to ask about some of the other hidden dining and shopping gems the next time you are in the Solon area. We look forward to welcoming you back with smiles a blazing!

Warm regards,

Terry Herman
General Manager
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Bettendorf, Iowa
Level 6 Contributor
200 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed October 23, 2013

Typical Hampton which is clean and nice. Updated rooms but still older style layout which makes things a bit tight compared to newer properties. I felt it was fairly expensive for just an average property but it seems to be in line with comparable properties in the area.

Stayed April 2013, traveled on business
Helpful?
Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, October 27, 2013
Hi Kris H.

Glad you like our new look! We have actually added a few more items that improve guest conveniences since your stay in April. I have been looking at possibly removing the luggage bench and using the portable style to provide more space in our guest rooms, but when chatting with my guests they all told me that would be a severe mistake. We did space out the furniture a bit more that has improved this aspect of our rooms and has received positive feedback. Please do let me know your thoughts the next time you are in the Solon area.

Looking forward to seeing you again soon!

Warm regards,

Terry Herman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level 6 Contributor
136 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 18, 2013

We have stayed in this hotel several times on business. When we were there last, they were just starting the renovations. Returned recently after renovations were complete. The breakfast area is congested and does not flow well. There were lots of people in the hotel while we were there and breakfast was very busy. It felt very crowded and was very loud. We did not enjoy our time at breakfast on this trip. Also, the breakfast food is not appetizing. The hot foods are not hot. Have stayed at nicer Hampton Inns.
Also was disappointed that the rooms are set up so that there is not a convenient outlet by the bed for plugging in a phone charger. Bathroom was dark needed better lighting.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkbkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, October 27, 2013
Hi bkbkg.

I appreciate the excellent feedback based on your stay at my hotel. I am very happy that you recognized that our strength id definitely our friendly team and impeccable cleanliness, You did mention a couple of items that I have been working that will hopefully improve your experience the next time you are in Solon.

You are right - we do have limited outlets by the bed. I am not sure if you noticed, but we recently added a multi-port (6) outlet by the desk area for cell phones and other devices. I intend on installing these as well on the night stand to provide even more outlets. I am also reviewing alternatives to improve the lighting in our bath room area. This is proving to be a bit more challenging just based upon the initial construction of the hotel. I have tested a few items, but I am not satisfied with the 'bang for the watt'. I would be happy to keep you informed as to my progress on these items.

Thank you again for taking the time bkbkg to connect and share your thoughts. Your insights are sincerely appreciated. Let me know the next time your in town so I can thank you for the suggestions!

Warm regards,

Terry Herman
General Manager
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Pittsburgh, United States
1 review
Reviewed October 8, 2013

It was a good experience, the rooms were a bit small for my style, but maybe I got used to suites. Cleanliness was good, staff was welcoming. Only noticeable not good thing was some of the "hot" items at the continental breakfast, mildly warm eggs don't go down the easiest.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Nathan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, October 27, 2013
Hello Nathan J.

Thanks for taking some time to share your thoughts on your experience at my hotel. It always great to receive feedback that our efforts are appreciated and that you were warmly welcomed during your trip to the Solon area.

We did have an issue with our hot food heater which I am happy to report was immediately corrected (the plug was actually just not set in place 100%). Our breakfast attendant realized this shortly that morning and got us back on track and that our eggs/bacon/potatoes/etc. are piping hot like they should be.

Congrats by the way for the Pirates return to excellence! Stop by and drop me a hello the next time you are in the area!

Warm regards,

Terry Herman
General Manaqer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wattsburg
Level 5 Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 5, 2013

Visiting Solon on business and wanted a place clean and nice with a decent breakfast. Just off the main drag, the location is quiet. However, it is close to restaurants and general shopping. The room was clean and pleasantly appointed. The pool was clean and obviously well maintained. Breakfast has a real nice selection of hot and cold items. Everything was clean. I was pleasantly surprised by the friendliness of the staff. While I did not require any special attention, the desk clerks greeted me at every opportunity.
I was only disappointed with the TV cable system. Changing the channels requires a significant amount of patience. Each click brings an ensuing wait. I missed the "guide" feature I enjoy at home with a satellite service. So, scanning the channel selection took most of the evening. At the same time, I did not mention this to the staff. In hind sight, I should have given them the opportunity to investigate. (Maybe the trouble was repairable.)
Tuesday, I walked to the end of the road to enjoy a classic car show that assembles there weekly. Nice nice nice.
I felt safe and comfortable inside and out. I would not hesitate to stay here again alone or with my family!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, October 27, 2013
Hello Ron R.

It was great to read that you appreciated not only the cleanliness and attention to detail of our property, but the sincere friendliness of our entire team. We take pride in proving our guests with that special feeling that throughout their stay.

I agree with you - their is a slight delay when changing channels. This is due to the conversion of the channel from the local cable supplier to our hotel programming. I actually will be meeting with our television provided who has a potential solution. Let me know if you would like me to update you once I have the opportunity to hear their proposal.

Thank you again Ron R for the great feedback. My team was thrilled when I shared your thoughts with them. We look forward to seeing you again soon!

Warm regards,

Terry Herman
General Manager
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Richmond, United States
Level 5 Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 4, 2013

This Hampton Inn was great for us. We had some plans that an early check-in would have helped. We called and they allowed the early check-in (at 2:00). In addition to the early check-in, the front desk lady was very accommodating and friendly. She recommended a great place to eat lunch (the sub place around the corner) and we were not disappointed. The room was great. The AC was cold and constant (it did not turn on/off throughout the night). It was also very close to major highways and easy access to SE, E, and NE Cleveland.

Room Tip: The sub/sandwich place around the corner was great!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terry H, General Manager at Hampton Inn Cleveland Solon, responded to this review, October 19, 2013
Hi Kevin C.

Thanks so much for sharing your great experience at our hotel. I am glad that we could accommodate your early check-in so you could get right into enjoying the Solon area.

Your are right - that sub shop right around the corner does rock! After a long day, I frequent that place for an excellent sandwich (or two).

I look forward to welcoming you back the next time you are in the area!

Warm regards,

Terry Herman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cleveland Solon

Property: Hampton Inn Cleveland Solon
Address: 6035 Enterprise Pkwy, Solon, OH 44139-2754
Phone Number:
Location: United States > Ohio > Solon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Solon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cleveland Solon 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Make the right choice in hotels near Cleveland, Ohio. At Hampton Inn Cleveland-Solon, you'll be a short drive away from the attractions of downtown Cleveland, minutes from Chagrin Falls and other outdoor activities. Our close proximity to great shopping, restaurants, Fortune 500 companies, Hard Rock Rocksino and more make our hotel the perfect hub for all travelers. Whatever your reason for staying with us, we offer helpful extras to help you feel at home in our Solon hotel near Cleveland, Ohio. Relax and refresh in a clean room with thoughtful amenities that help you feel at home. Upgrade to a suite to enjoy more space with a sofa bed or soothing whirlpool in your room. Stay connected with free high-speed internet access. Use your lap desk to work comfortably while you watch your favorite programs on TV. Maintain your exercise routine in our fitness room or plunge into our heated indoor pool. Unwind and recharge after a long day in a clean and fresh Hampton bed (R) and discover a great night's rest. ... more   less 
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Also Known As:
Hampton Inn Cleveland Solon Hotel Solon
Hampton Inn Solon
Solon Hampton Inn
Hampton Inn Cleveland Solon Ohio

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