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“Fun 3 days away while it snowed outside!”
Review of Castaway Bay

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Castaway Bay
Ranked #10 of 35 Hotels in Sandusky
Stow, Ohio
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fun 3 days away while it snowed outside!”
Reviewed March 31, 2014

The room was beachy bright and clean. It was also roomy. Blew up queen size air mattress for our 17year old so to sleep on. The water slides were fun once I started holding my nose at the start. One brain washing is all I needed. Enjoyed the wave pool as well. Kids liked going outside in the hot tube while it snowed and was windy. Be sure to not lose your wrist band or they will charge you $15.50 to replace!so

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shanann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 1, 2014
We appreciate hearing about your stay and look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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968 reviews from our community

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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (184)
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English first
Transfer, PA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 31, 2014

We just spent the weekend at Castaway Bay for our son's 7th birthday. The kids got to meet Linus from Peanuts as we were checking in, a cute touch! Check in was fairly quick and painless. Our room was a little small, but very clean and cozy enough for a family of four. We arranged to have some balloons in the room for our son and the management was very happy to have that ready for us, so that was a nice surprise form him when he walked into the room. The water park was a tremendous amount of fun for youngsters. Our kids had an absolute blast! They played all day without getting bored. There was never a shortage of towels. The only shortage they had would be deck chairs to sit on the first day we got there. The breakfast buffet voucher was a good value, there were plenty of options. We went first thing in the morning when they opened and had so problem getting a table. We were seated right away. Snoopy came by to say hello during breakfast and that was a real treat for our kiddos. I would highly recommend going for an early breakfast and then hitting the waterpark right after, hardly any crowd at all. The only negatives I would say would be that trying to eat lunch at the snack shop was a crazy experience. There was ABSOLUTELY NO SEATING. Most families had taken up the few tables there so unfortunately, we had to sit on the ground with towels and eat like we were at a picnic.. a little bit icky in my opinion, would have been nice to even be able to sit on a bench. Check out was quick and all in all we had a very good time. I feel Castaway Bay was a good value for the money.

Room Tip: We were on the third floor and it was surprisingly quiet for a family resort!
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacy_STransfer_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 1, 2014
Thank you for taking the time to provide feedback about your stay. We're thrilled that you chose to celebrate a birthday with us! Thank you for the helpful feedback, we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, OH
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 30, 2014 via mobile

First let's start off with the good. There were a lot of entertaining activities for the kids, from the arcade to the water park and peanut activities. The kids really had a great time on this trip. For two six year olds, there were plenty to do.
Now for the negative. At other places I have stayed at, the "do not disturb" sign has never meant your room will not be cleaned, but that's exactly what the cleaning staff told my wife. We put up the sign while we were getting ready for the day so cleaning staff doesn't barge in. However we left and took the sign down. Did activities and came back to the room, still wasn't cleaned. Left to the water park. Wife decided to get the camera at the room. Still wasn't clean so she mentioned it to the cleaning staff person. He was rather rude and said because you had the DND sign up earlier, the room doesn't get cleaned. She said she would like it cleaned. He rudely said you have to sign this paper saying you want the room cleaned. Sign the paper to have the room cleaned? WTH guys. Then he left the room propped open instead to locking it when he was done. I don't know if he did this because he was angry or it was an oversize. Train the cleaning staff for some professionalism. Also, daily room cleaning should be part of the service. Some life guards were nice but others were a little rude. Went to Mango Mikes for breakfast because kids ate free. However, the place was way overpriced for the quality of the buffet. Also the waiter was inattentive and we asked several times for a refill on drinks before we finally got one. No apologies on the time it took to do this simple task. Also the bed mattresses and pillows need a serious upgrade. Bed was hard and uncomfortable and the pillows were just as good as if you had no pillow at all.
Big Daddy's was very nice. Good food and staff there. Front desk was nice and friendly.
Overall I would recommend this place to people with kids under 10. If you can live with some quirks, I can recommend this place.

Stayed March 2014
Helpful?
1 Thank slb1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 1, 2014
Thank you for the feedback regarding your visit. The situation you encountered regarding housekeeping does not follow our standard policy and I apologize that it was not addressed properly. Your concerns have been shared with the appropriate staff so we can ensure that our policy is followed. If you have additional concerns, please do not hesitate to contact us. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brook Park, Ohio, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 28, 2014

A recent stay at Castaway Bay showed us how unfriendly people can be. Upon check in, we were directed up 3 different elevators (by the staff) before finding our room. The life guards were not friendly and at times unattentive (older children climbing up smaller water slides, small children not wearing life jackets). Not to mention that many of the water slides were closed off due to a "staffing issue" that we were not informed ahead of time about. At the arcade, we had problems with our cards and the arcade manager was very unprofessional. Never once did he acknowledge me or apologize for the inconvenience (waiting on him for 10 minutes), then he accused me of not having the correct card or receipt. When he realized that he was indeed wrong, he still never apologized! On a plus side, the girls who were working in the arcade were extremely nice and apologetic. Maybe their manager should take notes! Later in the evening, at the kid's movie, the staff member in charge continued to tell the children to be quiet, and then proceeded to take a personal phone call while the movie was in progress. The climate of the hotel was also very hot in the lobby and upstairs hallway.
Compared to other indoor waterparks, this one was very family friendly and did offer a lot of activities to keep the children occupied and involved. The kids did enjoy themselves! Before we left the hotel, we stopped in at the gift shop. The gentleman who was working the shop was probably the friendliest employee we had encountered during our 2 day stay. And I have to say that there was 1 life guard who worked the Rendevous Run (at the top) really seemed to enjoy his job!
I am not sure that I would recommend this park to anyone and was extremely shocked that this type of rudeness was seen at a place that is connected with Cedar Point.

Room Tip: Rooms that overlook the water are a great view and you get to see a lot of birds!
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy10a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 21, 2014
Thank you for taking the time to provide a review of your visit. We appreciate hearing from our guests to learn where we can improve and I apologize that your stay did not go as it should. These are not comments we are used to hearing and we take them very seriously. Each issue will be reviewed with the appropriate manager and necessary action will be taken. Again, thank you for letting us know about these issues. If there are additional details we should be aware of, please do not hesitate to e-mail them to us - cpresorts@cedarpoint.com. We value your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sandusky hotels

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
Reviewed March 27, 2014

Over the March 14, 2014 weekend, I took my daughter and 5 grandchildren, ages 15 down to 11 mos. to Castaway Bay. We had a Tarpon Bayview Suite and were delighted with our room and the view. The staff was warm, friendly and helpful. The Hotel itself, is quiet and peaceful, despite that it's filled with families with small children. Make sure you head to the front desk for a copy of The Island Times and have the children participate in a few of the activities provided for. The 3 small boys "danced" with Lucy of the Peanuts characters and had a bedtime story with Snoopy. The waterpark was perfect for the young ones and the two teenagers. We ate dinner at the conveniently located TGIF, breakfasted at Mango Mike's and never had to leave the hotel (it was COLD out). This is the perfect place for families. I have also been there when Cedar Point was opened. I will always take my family to Castaway Bay!

Room Tip: I've booked a Starfish room on the first floor and been in a Tarpon room on the 4th floor. I...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 21, 2014
Thank you for your continued business. We're glad you made us part of your trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor
Level Contributor
104 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed March 19, 2014

Hotel theme and styling is dated. For a Cedar Point resort you would think the rooms and park would be better. Room was dated but clean but not great but okay. Water Park is kept warm and the life Guards are attentive, Park is much smaller then other water park Hotel's in Sandusky but is okay depending on what you pay, we booked in advanced got the room for a good rate so I thought the value is okay but the regular rate of $200 a night I would stay some where else .

Room Tip: Book in advance
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seanont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 21, 2014
We appreciate you taking the time to provide a review of your visit. While we understand we are not the largest (we are the second largest) waterpark in the area, we still want to provide every guest a great experience. Thank you for the information so that we can continue to strive for excellence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
Reviewed March 19, 2014

been here before. room was ready when we checked in. room floor wasn't vacuumed. crumbs in the bed. nacho cheese on floor in pool area i had to get a supervisor to clean it..he half cleaned it up. the cheese was there at least two hours. area need food station, no employee ever ever cleans it up. towels and trash on table. woman drinking beer at 12 noon in wave pool, no lifeguard told her to get out with her kid. accident waiting to happen. changes need to be made. i called katie yesterday as of today, i received no return call. just waiting.

  • Stayed March 2014, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FELISA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyleratCP, Manager at Castaway Bay, responded to this review, April 21, 2014
Thank you for providing feedback about your visit. Katie has been reviewing the issues you mentioned so that we can improve our operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castaway Bay

Property: Castaway Bay
Address: 2001 Cleveland Rd, Sandusky, OH 44870-4403
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Castaway Bay 3*
Number of rooms: 237
Official Description (provided by the hotel):
The Caribbean meets Sandusky at this ideal destination for vacationers. With its tropical theme, guests at Cedar Point's Castaway Bay feel like they have just landed on an island paradise upon entering this lush indoor waterpark resort. Castaway Bay features 237 hotel rooms and suites including family-oriented units, a 38,000-square-foot indoor waterpark loaded with water activities for all ages, fitness center, 6,000-square-foot state-of-the-art arcade, a craft and child activity center, three restaurants, retail shops, adjacent marina and space for meetings, group events and birthday parties. ... more   less 
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Also Known As:
Castaway Bay Hotel Sandusky
Castaway Bay Sandusky, Ohio
Sandusky Castaway Bay
Bay Castaway Ohio

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