We visited Kalahari late last year and like many reviewers thought that service left a lot to be desired. Even though service was poor the hotel had nice amenities and a beautiful water park. We decided to give it another chance and we are glad we did. It appears that Kalahari has addressed nearly all of the customer service issues we witnessed on our first visit.
Service was good from the time we arrived to the time we departed. The front door greeter, the desk help and all of the staff in the shops were first class. The buffet style restaurant was poorly organized and customer service lacking the first time. This time service was excellent and the food was great.
It appears that management has taken the customer service issues to heart and if our second visit was any indication it appears that many of the complaints noted in these reviews have been addressed.
One complaint remains from our first visit. The ladies working the tiger/lion cub photo area continue to be as rude as they were on our first visit (my understanding is they are not employees of Kalahari). Pictures are $30 and the tiger cubs are cute but the ladies working the area are rude to both paying customers and bystanders.
We were pretty pleased with this visit overall and will return again this summer. Room rates are reasonable and the waterpark is one of the nicest and cleanest you will find.
- Official Description (provided by the hotel):
- Kalahari Resorts Sandusky provides water parks, Safari Outdoor Adventure Park, indoor/outdoor water park, catering/wedding facilities, spa, salon, fitness training in fitness center, dining options, and more.Over 850 beautifully appointed authentic African-themed guest rooms and suites offer coffeemaker, vacation sized refrigerator, microwave, free high speed Internet access, voice mail, TV, iron/ironing board, in-room safe, pay per view movies, and much more. ... more less
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- Also Known As:
- Kalahari Waterpark Resort
- Kalahari Hotel Ohio
- Kalahari Waterpark Sandusky
- Kalahari Resort Sandusky Oh
- Kalahari Waterpark Hotel Sandusky
- Kalahari Water Park
- Kalahari Resorts & Conventions Sandusky, Ohio