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“Fantastic! Just don't order the pacakes!”

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Kalahari Resorts & Conventions
Ranked #3 of 35 Hotels in Sandusky
Certificate of Excellence
Temperance, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic! Just don't order the pacakes!”
Reviewed October 27, 2013

I've been to Kalahari twice...once with the family and once for business. Everything about both experiences was wonderful...except the pancakes. I've been there twice. When we went as a family, we had breakfast and the pancakes were really terrible. Our waitress acknowledged that they were. This week, as I sat down with the convention speaker who was there to give a keynote on customer service, he asked our waitress to recommend something from the menu. She recommended the omelets and french toast and told us not to get the pancakes because they aren't very good. And she's right! (The omelette, by the way was delicious!)

Given that it's a family resort and pancakes are a staple for most kids, I would think changing that recipe would be an easy way to increase customer satisfaction.

  • Stayed October 2013, traveled on business
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Helpful?
1 Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, October 28, 2013
Well I am just thrilled to hear whether it is for family fun or business, you had a blast and enjoyed it (aside from the pancakes). I hadn't heard that about the pancakes before, but I was sure to already connect with our Food & Beverage Director so that he can look into that for you. We appreciate that opportunity to make that concern better. We can't wait to see you and the family again soon! Take care and thank you for connecting with us!
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Rating summary
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Traveler tips help you choose the right room.   Room tips (865)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
North Ridgeville, Ohio
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 26, 2013

The front desk was great but the housekeeping staff - not so much.

I was scheduled to give a social Media presentation at the COSE Small Business Convention and called ahead to request an early room arrival. The staff let me check-in 9 hours early without an additional charge. That was a pleasant surprise and much appreciated.

I later had a problem with the in-room microwave and a maintenance person arrived within 10 minutes and quickly fixed the problem.

When I finally decided to get some shuteye, I was shocked to see the huge stain on my bedding. Although it appears to be a damp stain - it was completely dry and about 8 inches wide. (That's my room key next to it for scale. As it was getting very late, I chose not to call housekeeping but slept in the other bed.

Based on the staff's prompt response to my other requests, I'm sure they would have changed the bedding quickly. It's unfortunate that something as obvious as this slipped by the housekeeper and her supervisor who signed a card saying she had inspected the room before my arrival.

  • Stayed October 2013, traveled on business
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Helpful?
1 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, October 28, 2013
Thank you Mark for connecting with us! While I'm glad that our team was able to accommodate you, I am extremely disappointed to see you bedding. I have already contacted our Housekeeping Team along with the Rooms Division Director and Guest Services Manager. With a little investigation from your TripAdvisor ID, I was able to find your reservation. I did ask our team to reach out to you directly. I would never want you to leave our resort with that lasting impression. I do hope that we can connect soon to bring some closure on this. Again, I am sorry for that experience you encountered. I hope that everything else went perfect while visiting us. Thank you for taking the time to connect with us and looking forward to speaking soon. Take care!
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Plymouth, IN
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 26, 2013

This is a very family oriented and friendly resort. The water park is exceptional for being an indoor water park! When we arrived we were asked if we would like to be upgraded to a better room for no additional charge. I am not sure why we were offered this, but it a nice surprise. The suite was very nice, but the A/C was noisy. The only reason I did not give it an excellent rating is there is no complimentary breakfast and most of the food prices were very high. You would think that a resort of this caliber would at least have a continental breakfast. I would recommend bringing your own breakfast (milk, cereal, donuts, etc.) if you want to save some money.

  • Stayed October 2013, traveled with family
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Helpful?
Thank tkdmom24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, October 28, 2013
Thank you for giving us a try! Thrilled to hear that you had a wonderful Fall Break Getaway. It was most certainly our pleasure to have you. Unfortunately we don't have a continental breakfast as you noted, but I will be sure to pass your thoughts along. Every room does have a microwave and fridge in it, so many guests will bring their own breakfast as you noted. Another helpful tip, is that we do have many packages available that include breakfast. Those are listed on our site. Hopefully one of those will work out for you. Thank you again for taking the time to review us. We look forward to seeing you again soon.
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Buffalo, New York, United States
2 reviews
Reviewed October 25, 2013

first time there , had a great time , rooms were great, we had the family suite 2 bed rooms one king with on suite 1 with 2 queen beds and a pullout couch (needed a new mattress) fireplace, shower, patio , overlooking the zoo no complimentary
breakfast! over all great vacation place. hot tubs are amazing game room was huge and they had hands on pottery class

Room Tip: try and stay in the main building that's where everything is
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  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank Tonia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn Heights, Michigan
1 review
Reviewed October 25, 2013

The resort is very gorgeous and very well up kept. We felt very welcome by the staff while checking in. We had endless things to do to keep us busy & having fun. Got back to the room to find out our heat didn't work in the room but thanks to the fireplace in the room we were able to stay warm. The staff at check out were very kind & courteous also. We then went to spend the day at the indoor waterpark. We had a great time until we were on our way out & stopped to get our deposit back on the locker we rented. The lady working the booth stated she couldn't give me my deposit back due to not having the receipt present. I told her we were only told to return with the key before the waterpark closed & we would get the deposit back. We followed the instructions & were denied my deposit back. I got so upset that I requested to speak to the manager. He came out and did nothing but upset me even more enough to request to speak to his boss. Ended up speaking to the resort manager, told her my problem I was being put thru and even she agreed that the rental system needs to be changed due to the problems it has been making for a lot of guests there. ***Why would the employees ask for my last name when renting out the locker if they cant even look up my last name in the system when returning the key?!?!? *** Nothing but a huge headache!!!

Room Tip: The reservation crew helped me out with finding the very best bang for my buck.
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  • Stayed October 2013, traveled as a couple
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Helpful?
Thank Craigs_woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, October 28, 2013
Let me start with saying that I am thrilled everyone had a great time. We can't thank you enough for visiting us and taking a moment to reach out to us. I am sorry to hear about the experience you went through. I agree, sounds extremely frustrating. I will connect with our team on this. Were you able to get taken care of by the Manager on Duty? If not, please let me know. KRizzo@KalahariResorts.com. Thank you again for your time and I am looking forward to seeing you again soon!
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Avilla, Indiana
1 review
Reviewed October 24, 2013

A great Place to have real family time together. Have been there 3 times this year ! The Nomad room was great. The fire place was just right on nippy morning. The game room is the biggest I ever seen and the kids just love it. Nothing short of the finest resort. Thanks again for a wonderful stay !

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank Arnett2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canandaigua, New York
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2013

My wife and I visited Kalahari for a long weekend this past September for our anniversary. I cannot say enough good things about this resort. The room we had was fantastic, overlooked the rope course and petting zoo. We are a huge waterpark and Disney family and the wife and I have rated the indoor waterpark at Kalahari #3 on our list only after Disney's Typhoon Lagoon and SeaWorld's Aquatica. We loved the adult giant hot tub with the bar. A great place to unwind. We ate at the buffet restaurant and it was excellent with a huge variety of offerings, so many you cannot walk away without being stuffed. Although we did not have our kids with us, we saw many activities geared toward kids. Their arcade was unlike any we have ever experienced, no the usual 'pump the quarter in' games. The mini bowing alley's in the arcade were a blast and the mini golf was a lot of fun also. We were amazed to find out this whole resort was started from a Pizza place and has grown into Kalahari Resorts. Tasting the Pizza, we realized why, their Pizza was the best my wife and I have ever had.
The staff was outstanding, attending to our every need. All top notch! We plan on coming back with the kids over the winter so they can experience Kalahari as well!

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank wuncebitten13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, October 25, 2013
We're just so thrilled! I love that you were able to hear where our roots came from. Such an awesome story. I wanted to be sure to send you a quick note, thanking you for your time and visiting us! We can't wait to see you again as it was most certainly our pleasure to have you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kalahari Resorts & Conventions

Property: Kalahari Resorts & Conventions
Address: 7000 Kalahari Drive, Sandusky, OH 44870-8628
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sandusky
#2 Romantic Hotel in Sandusky
#2 Family Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kalahari Resorts & Conventions 3.5*
Number of rooms: 884
Official Description (provided by the hotel):
Kalahari Resorts Sandusky provides water parks, Safari Outdoor Adventure Park, indoor/outdoor water park, catering/wedding facilities, spa, salon, fitness training in fitness center, dining options, and more.Over 850 beautifully appointed authentic African-themed guest rooms and suites offer coffeemaker, vacation sized refrigerator, microwave, free high speed Internet access, voice mail, TV, iron/ironing board, in-room safe, pay per view movies, and much more. ... more   less 
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Also Known As:
Kalahari Waterpark Resort
Kalahari Hotel Ohio
Kalahari Waterpark Sandusky
Kalahari Resort Sandusky Oh
Kalahari Waterpark Hotel Sandusky
Kalahari Water Park
Kalahari Resorts & Conventions Sandusky, Ohio

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