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“Cedar Point trip”

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Best Western Plus Sandusky Hotel & Suites
Ranked #4 of 35 Hotels in Sandusky
Certificate of Excellence
Westland
1 review
“Cedar Point trip”
Reviewed September 30, 2013

Very nice hotel. Mary at the front desk was friendly and very helpful. The lobby was clean and comfortable. The room was also very clean and comfortable. We enjoyed the full breakfast in the morning. There were many tasty items to choose from. The hotel is not too far from Cedar Point so was in a convenience location. We had a very pleasant stay.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 12, 2013
Thank you for taking the time to rate and review your recent stay with us. It's so refreshing to hear when guests like yourself enjoy their stay and it's gratifying when our guests recognize our staffs' uncompromising efforts toward excellence. We look forward to welcoming you back many more times in the future!
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836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
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English first
Sandusky, Ohio
Level Contributor
5 reviews
Reviewed September 27, 2013

Mary @the front desk was AWESOME. After showing up and realizing that when I accidentaly made the reservation for the wrong day online- I was mortified thinking that I was not going to have a room. MARY went above and beyond. She calmly looked at her screen and said no problem, she put us in a room and after she found out I had my son and nephew with me she upgraded us to a 2 room suite (2 high school boys sharing a room with their mom/aunt can be a strain on the nose LOL). She was SO sweet, thoughtful, and had such a great demeanor- I called down to thank her again. OVERALL GREAT EXPERIENCE. Thank you for employing great employees who care and are personable with the guests. Rooms were nice, staff friendly, lobby was inviting, food filling and I love that we could go next door too!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kristen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 12, 2013
Thanks for your awesome rating and review of your recent stay with us! As you underscore, our managers and staff are our single most important asset. I'm so happy to hear (although not surprised) that Mary was helpful and that you found the rest of our staff to be pleasant, responsive, and helpful. Thanks for choosing to stay with us--we hope to see you back soon!
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Columbus, Ohio
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

My family went to Cedarpoint and choose this hotel. Nice room and good breakfast in the morning. The lobby was nice and the staff were friendly. It was not too far from Cedarpoint. We would stay again. We didn't get to use the pool.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RhondacanC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 12, 2013
Thank you for taking the time to rate your recent stay with us. We're so happy to hear that you enjoyed your stay and hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ravenswood, West Virginia, United States
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 23, 2013

This is a super nice hotel, modern rooms with a HD tv frig, microwave and couch. Staff was plesant and answered all of our request. The breakfast was like most that offer it free. The breakfast area was nice and roomy.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 12, 2013
Thank you for taking the time to offer such a positive rating and review of your recent stay with us at the Best Western PLUS Sandusky. It's thrilling to hear when our guests enjoy their stay as much as you did--and it's really gratifying when great people like you share their positive experiences with others. We look forward to being your lodging choice long into the future!
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Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2013

This hotel does not match the same standards of Best Westerns on the west coast. Breakfast was ok. Thermal pool was actually cold. Some mold around the bathtub. Our room had 2 double beds which was uncomfortable for 2 adults. (whatever happened to 2 queens?) The staff was very friendly and the decor in the lobby is nice. I was hoping for something a little closer to Cedar Point. All in all I think there is better nearby for less$$

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
1 Thank Heather N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 12, 2013
Thank you for taking the time to rate and review your recent stay with us. I'm very sorry to hear that we didn't meet (or exceed!) all of your expectations. We take an immense amount of pride in being the #1 rated Sandusky hotel on TripAdvisor and we continuously work on making every guest's stay the best it possibly can be. Your comments will provide a teachable moment for our staff as we continue our quest to remain the undisputed top-rated hotel in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2013

This is a great place to stay for large families. The price is right and it's at a good loaction. Not the fanciest but it's great for going to Cedar Point. The beds were comfortable and the staff was very friendly. I would stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, September 18, 2013
The fact that you indicate that you'd stay with us again is the best marketing and testimonial we could ever hope for! Thank you, very much for taking the time to let others know of your great stay with us--and especially for letting everyone know about our most prized commodity--our wonderful, attentive staff. Hurry back--we can't wait to be of service to you and your family (big or small) again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 13, 2013

When arriving the hotel receptionist, if we were to be honest, was not the most cheery, however she was not rude and dealt with us promptly. Our room was clean, ok on size and had everything we needed. We did venture over to the Comfort Inn and Pool but to be honest we didn't really like the look or feel of it and gave it a miss, that is not to say it was bad but we were tired and it had many kids running around and just wasn't right for us at that time. The breakfast was very good and set us up well for the day. There is a great choice of restaurants a little, and I mean little, drive away. All in all I would stay here again if we visited Cedar Point again, it did the job very well.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samson55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, September 18, 2013
Thank you for taking the time to rate and review your recent stay with us. It's great feeling for our entire team when we receive a 5-star review! We're very happy to hear that you found the location to be of value and convenience and proud to hear that you enjoyed your stay. It's also great that you enjoyed our complimentary FULL hot/cold breakfast spread. We've been working on improving this amenity for our guests and it sounds as if we were successful--at least in your case. Hurry back--we can't wait to be of service to you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sandusky Hotel & Suites

Property: Best Western Plus Sandusky Hotel & Suites
Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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