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Best Western Plus Sandusky Hotel & Suites
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Reviews (915)
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All reviewstherapy poolfront deskbest westernspancake machinecomfort inncedar pointroom was cleanyogurtthe breakfast areacinnamon rollshot breakfastwould definitely stay here againfree breakfastgreat place to staynice stayhot tubfridge and microwave
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578 - 583 of 915 reviews
Reviewed July 26, 2013

After a day enjoying Put- In-Bay we stayed here for the night. It was just my boyfriend and I and this room had 3 full beds and one was in a separate room. Kind of a waster for two people but for a larger family who doesn't want to stay at one of the indoor water-parks then this would be ideal. It was clean, the front desk was helpful and breakfast was better than just a bowl of cereal. I felt safe and it was very quiet in the hotel which was nice for a area known for Christmas in July at this time of year and rowdy crowds.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank madisonkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded August 11, 2013

Thanks for being our guest and thanks for the great rating and review of your recent stay. Most likely, we were out of the smaller room types that would have better suited your party--that's probably why we upgraded you to what was available at no additional charge.

Again, thanks for being our guest. We can't wait to be of service to you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

We stayed two nights in July 2013. Room was nice, clean and reasonable size. Sofa area to sit. Very nice marble tiled bathroom. A few minor complaints:

(a) Room worked out to about $170/night all in for weekdays. A bit expensive but the Sandusky area seems to command a premium.
(b) Breakfast was satisfactory but not a lot of selection and not a lot of space to sit. Closed the door pretty much at 9AM sharp.
(c) Pool (indoor and outdoor) at the hotel next door. Minimal gym and "therapy pool" on site. Pools next door are very crowded as they serve both hotels. For $170/night I would expect not to have to go to another hotel to go for a swim.
(d) One elevator in the middle of the hotel. We were on the 3rd floor at the end of the hotel. A long way up the two flights of stairs with bags in 100 degree heat.
(e) Turn on the TV it goes straight to PPV. Kids needed to navigate past a menu option of adult movies to get to the regular TV. This is unacceptable in my opinion and really ticked me off.

Overall a nice hotel but I expected a little bit more given the price and the #1 rating.

  • Stayed: July 2013, traveled with family
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Thank Blair T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded August 11, 2013

Thank you for the positive rating and review of your recent stay with us. You are correct about price in the Sandusky area. As is the case with all destination/vacation areas, prices are really dictated by quality, supply, and demand. We will also certainly look into the PPV issue that you raised. I'm not sure we were aware of this situation and I would agree that there is probably a more appropriate way to structure the menu items. Thank you for bringing that to our attention.

We hope you choose to stay with us again in the future. It would be our pleasure to be of service to you and your family again!

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Reviewed July 24, 2013

Travel this route yearly and usually stay at the BW Sandusky since it is one of the best hotels ever. Clean, comfortable and the staff are professional and friendly. The truly practice great customer service.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded August 11, 2013

Thank you very much for your outstanding rating and review of your recent stay with us--and, more importantly, for being a loyal repeat guest of ours. We can't wait to see you again on a future visit and to be of service to you and your family!

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Reviewed July 22, 2013

We did not have reservations (see earlier La Quinta Sandusky review). The Best Western Sandusky was able to accommodate us with excellent service and very clean, comfortable rooms. I absolutely recommend this hotel. Very nice!

  • Stayed: July 2013
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Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded July 23, 2013

Thank you VERY MUCH for your strong recommendation of our property. I'm glad that you enjoyed your stay with us and we hope to see you back again soon!

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Reviewed July 21, 2013

We enjoyed our stay and the hospitality was second to none. We liked that we were able to use the pools at the adjacent property, only complaint was no room (couldn't get in or find seating if you could get in) for patrons in the breakfast area, way too small for a hotel that size with so many guests.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank LoriM69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded July 23, 2013

Thank you for taking the time to comment, rate, and review your recent stay with us. I'm so pleased to hear that you enjoyed your stay and all of the amenities that we have to offer. I also appreciate your comments regarding the breakfast area. The overwhelming demand has given us the opportunity to think about possible reconfiguration of this area. Stay tuned...and thanks again for the wonderful review!

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