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“Good stay but definitely needs a pool.”

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Best Western Plus Sandusky Hotel & Suites
Ranked #4 of 35 Hotels in Sandusky
Certificate of Excellence
Reviewed June 22, 2013 via mobile

We stayed two nights in the middle of the week. Two adults and two kids. Room was nice and clean. Air conditioning worked fine, great location and quick drive to Cedar Point. I must point out that hotel is located on busy street. Pretty much anything you will need can be found on this street. ..Walmart, the local mall, plenty of places to eat and other fun things to do.

Breakfast was decent but actual eating area was a little small. We have stayed at other best western locations and eating area was larger at those.

I chose this place because of the good reviews and it was nice but definitely think it needs an actual pool. You can use the pool at the Comfort Inn next door but that pool isn't that large. The kids were definitely disappointed and so was I... it wasn't very clean either. We saw something floating in the pool and we left and did not return.

Also there is a bar area outside by the indoor pool and the door is kept open between the two and it reeked of cigarettes by the indoor pool from all the people smoking at the bar. Once again I'm comparing this pool to other pools at other best western locations... bottom line not impressed.

In summary the actual stay and room were great but I will definitely look elsewhere for better pool accommodations.

  • Stayed: June 2013
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Thank littleabbym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

Thank you for taking the time to let us know about your recent stay with us. I'm sorry if there was any confusion, but we definitely market the fact that we have a THERAPY pool in our location--which is a bit larger than a normal hottub but definitely not the size of a normal pool. We also own the property next door and this was a conscience decision on our part when we built the Best Western to share the indoor and outdoor pools at our sister property next door. It allowed us to spend a bit more money on the various other amenities at the Best Western that guests normally rave about.

At any rate, thank you for your comments and suggestions. We're always looking for ways to constantly improve our services, our commitment to quality service, and our amenities!

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597 - 603 of 904 reviews

Reviewed June 20, 2013

Two of my girlfriends and I traveled to Sandusky to go to Cedar Point for the day in June 2013. We didn't want to drive home after a long day in the amusement park, so decided to book a room here. We were able to get an early check-in, which was super quick and managed by a friendly front desk staff. The room was clean, the AC worked wonderfully, and even though we didn't use it, there was an in-room mini-fridge, microwave, and coffee pot. All guests at this hotel have privileges at the next door Comfort Inn, including their pool, hot tub, and I was told there was a good Italian restaurant as well.

A continental breakfast is included with the room, and as far as free hotel breakfasts go, this one was pretty good! They had biscuits, gravy, eggs, cereal, yogurt, pastries, coffee, and a couple of juice and milk selections.

Since the hotel is just a short drive from Cedar Point, we knew the prices were going to be higher. For the 3 of us it cost about $175 (room, taxes, and an extra person charge of $10). I believe that's far too expensive for what it is, but everywhere else in the area seems to run about the same, price-wise. Regardless, I'd definitely recommend this hotel!

  • Stayed: June 2013, traveled with friends
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Thank Barrett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

Thank you for taking the time to give such an outstanding rating and review of your recent stay with us. I'm so happy to hear that our accommodations exceeded your expectations and that our staff was friendly and attentive to you and your groups' needs. We look forward to welcoming you back again in the very near future. Thank you, so much, for the recommendation. It means the world to us!

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Reviewed June 19, 2013

came to check in hotel was empty and they had no rooms clean!! Our confirmation stated that we could check in at 3:00 we got there and not one room was clean for us to check in. We will never stay here again and the service at the front desk was horrible!! No customer service skills. Stay away and book somewhere else.

  • Stayed: June 2013
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1  Thank Karizma10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

I'm very sorry that you didn't experience the wonderful service and accommodations that the vast majority of our guests report that they have. I'm extremely sad to hear that rooms weren't ready for you upon your arrival and that the front desk staff service was anything less than stellar--as that's what we've become known for. As you know, every place has its good days and its bad days. I'm hoping that you'll treat this situation as an isolated incident and give us the opportunity to prove our commitment to continuous quality improvement. I assure you, you wouldn't be disappointed a second time!

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Reviewed June 18, 2013

we have 2 children and we stayed @ sandusky best western after a long day at cedar point. its a very clean hotel, with very nice employees. i highly recommend this hotel. Felicia at the front desk was an absolute joy. She was a almost a member of the family. the comp. breakfast was very good indeed. we cannot wait till our next stay, after another cedar point memory has been made.

  • Stayed: June 2013, traveled with family
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Thank jeff t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

I'm thrilled to know that we had even a small part in creating lasting Cedar Point memories for you and your family. Thank you very much for taking the time to offer such an outstanding rating and review of your stay with us. We can't wait to welcome you back again very soon!

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Reviewed June 18, 2013

This is a nice place to stay. We did have a few problems with the air conditioning and housekeeping but the front desk employees were great. They took care of the problems immediately. The room was very clean. The pool isn't very nice but we were allowed to use an indoor or outdoor pool next door. I would stay here again. Easy drive to Cedar Point Amusement Park. The free breakfast was stocked and hot everyday of our stay.

  • Stayed: June 2013, traveled with family
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Thank ScMcMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

I'm happy to hear that you enjoyed your recent stay with us and that our front office personnel were able to "recover" any issues that you had with maintenance and housekeeping. I'm also thrilled to hear that you enjoyed the complimentary full hot/cold breakfast and that it was well-stocked and well-presented. We hope you'll chose to stay with us again very soon!

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Reviewed June 18, 2013

Check in was no problem. The rooms & furniture are sooooo dated its sad. Lacked cleanliness, in window sills spider webs, dust bunnies staff not paying attention to details. Bed was ok appeared a bit stale, with small old stains. My reason for going was Cedar Point and the park didnt disappoint but I will have to find other lodging arrangements

  • Stayed: June 2013
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Thank mookiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

I'm very sorry that your expectations were not met (or exceeded!) during your recent stay with us. In fact, I'm wondering if you rated and reviewed the correct hotel--as this hotel is just about 10 years old and is in very good repair and all of the furnishings, fixtures, and equipment are up-to-date and in excellent condition. At any rate, thank you for your contributions. We will definitely talk with our housekeeping department about their attention to detail as this is the very least that we expect!

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Reviewed June 17, 2013 via mobile

The hotel was very easy to get to. The staff was very friendly. The breakfast was nothing fancy, but it was good. I was not a huge fan of the pool, but we were allowed to use the one next door. Overall it was a good hotel stay, and priced just right.

  • Stayed: June 2013
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Thank LansingFoodie6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded June 25, 2013

Thank you for taking the time to provide a very positive picture of your recent stay with us. I'm super-happy to hear that you enjoyed your stay and that you found the price point to be of value. We look forward to serving your lodging and hospitality needs again in the future!

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Additional Information about Best Western Plus Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range: $98 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel And Suites
Best Western Sandusky Hotel Sandusky
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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