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“Nice hotel and staff was great”

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Best Western Plus Sandusky Hotel & Suites
Ranked #5 of 35 Hotels in Sandusky
Certificate of Excellence
Indianapolis, Indiana
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hotel and staff was great”
Reviewed January 22, 2013

The hotel staff was wonderful, the breakfast was a little better than average, the pancakes were good. The owner also owns the neighboring hotel and we were offered the ability to swim at the indoor heated pool next door and attend the restaurant and nite club named Baci, not a bad place. The nite club was deserted as it is off season for the area but I bet the place gets packed in the spring and summer. All in all a great location, the room was clean and well appointed. Every room has a refrigerator, microwave, and in room coffee. There was coffee available at all times that I was in the lobby however.

Room Tip: They all seem to be similar with only bed choices being different!
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  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, February 18, 2013
Thanks for taking the time to review your recent stay at our hotel. We're SO happy that you found the accommodations and amenities to, seemingly, have exceeded your expectations. We're very proud of this property and the fact that it is the #1-rated hotel in the Sandusky-area on TripAdvisor. Thanks for being a part of that success!
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857 reviews from our community

Traveler rating
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409
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88
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
Reviewed December 16, 2012

The staff was so welcoming and all full of smiles. The young lady at the front desk was sweet and friendly, I believe her name is Sara or Sierra. The outside of the hotel is gorgeous, the inside of the hotel is decorated in beautiful vases, and side tables. Theres coffee and tea in the lobby at all times, which was very nice to hear. Our room was super clean and smelt good. The therapy pool was a big plus for relaxation. Passed some housekeepers in the halls and they were all so nice, along with the lady that checked us out in the morning too. We will be coming to this hotel everytime we're in town, thanks to the staff members. It was a bit loud with the traffic during the day.. But nothing to complain about! Thank you Best Western for making such a warm and nice night for my wife and I.

  • Stayed December 2012
    • Value
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Helpful?
Thank kevstew409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, January 11, 2013
You're absolutely welcome! It's us who should be thanking you for taking the time and effort to give such a wonderful review of your recent stay at our Best Western PLUS! It's so gratifying to hear that our staff was attentive, friendly, and helpful to you and your wife during your stay and it's also GREAT to hear that our housekeeping department continues to be one of the best housekeeping staffs around. They certainly attempt to pay close attention to detail and are always focused on top-notich, high-quality customer service. We hope you choose to be our guests again, should future travel plans bring you to our area in the future!
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Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 6, 2012

Such a wonderful hotel, My wife and I have no complaints what so ever. Every staff member we saw was beyond happy and nice. Breakfast was good, our room was nice and clean. I will most certainly recommend this hotel to all friends and family.

Room Tip: Stay at this hotel if you want a nice, friendly, and quiet place to stay.
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank brandon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, January 11, 2013
Thanks, very much, for saying that you'll recommend our hotel to your family and friends. This is absolutely the best marketing any hotelier could hope for! I'm so pleased to know that your expectations were exceeded and that you found your stay enjoyable. We can't wait to welcome you back as our guests in the future!
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Portland, Maine
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 6, 2012

We enjoyed an awesome one-night stay at Best Western Sandusky! Thanks to Mary who greeted us with a friendly welcome, informed us of all the great amenities, made sure all our needs were met -- even gave us popcorn and two bottles of water to enjoy with a movie! The upgrade was excellent and absolutely appreciated. The room was big, very tastefully decorated, very clean and comfortable--felt great to be able to relax there. No stray hairs left over in the bathroom or cobwebs on the lampshades (as is the case at most other hotels!) The complimentary breakfast was excellent and plentiful; the cafe was also very clean. The staff in the morning was great too, thanks Sue! Thanks BW Sandusky for a surprisingly excellent place to rest--never had such great service from a hotel!

  • Stayed December 2012, traveled as a couple
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Helpful?
2 Thank Cori N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, January 11, 2013
Thanks for your OUTSTANDING and thorough review of your recent stay at our Best Western PLUS! It's reviews like yours that make everything we do to try to maintain our number one status all worthwhile--especially knowing that our staff is attentive, friendly, helpful, and adds value to any customers' stay. It's also great to hear that our housekeeping department is consistently one of the best staffs around--that they pay attention to detail and NOTHING is taken for granted in terms of cleanliness. Thanks again for taking the time to give us such an excellent rating and for explaining why. It means the WORLD to us!
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Austin, Texas
1 review
Reviewed December 3, 2012

I just wanted to say thank you for such a wonderful experience at Best Western Sandusky! The desk clerk Mary, was extremely friendly and made sure that our stay was comfortable and all of our needs were met. The therapy pool was very much appreciated and needed after a long day of driving. I have told many people about our stay and how enjoyable it was and will continue to. Our room was very clean and organized and it was very comfortable. We thoroughly enjoyed our stay and will be back again if I am ever around the area!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, January 11, 2013
Thank you VERY MUCH for your really wonderful review of your recent stay at our hotel. It's gratifying to hear that our attempt to remain the number one hotel in the Sandusky-area has worked and that we've got customers like you to thank for that! I'm especially pleased to hear that your encounters with our staff exceeded your expectations and that you found the amenities to be of value during your stay. We DO hope that you're able to travel to our area again and can't wait to welcome you back as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Level 5 Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 30, 2012

I'm more of a Holiday Inn guy, but with no one in the area this would be my second choice. I was traveling on business not pleasure. Seemed to be really close to Cedar Point. The hotel was great very clean and the decor was off the hook. Very roomy suites. They also had a little game room for the kids. I would deffinately bring my family back to this hotel if I were in the area.

Room Tip: Always go for the first floor. I hate dragging luggage up the elevators.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vader8218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, January 11, 2013
Thank you for taking the time to give such a warm and positive review of your recent stay at our Best Western. As the PLUS in our name suggests, we are more than a typical mid-scale hotel. We truly attempt to offer amenities and services that are much more in line with a high-scale hotel--but at an affordable price-point. It sounds like we achieved our goal with your stay! We hope you choose to stay with us again should your travels bring you to our area in the future. Until then, safe travels!
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1 review
Reviewed November 28, 2012

After a bad impression on the first hotel we had went to, we decided to go to this hotel. The young lady at the front desk Sierra was so helpful and made sure we were satisfied. Our room was perfect and clean. We enjoyed the therapy pool and the Italian restaurant next door. We did not have time to get breakfast so we can't comment on that. Overall everyone was friendly and happy. They made us feel at home. The price for one night was a tad bit high at first but after all the wonderful service we received we were satisfied with our stay and with the price. I would highly recomend this hotel if you want a nice friendly staff and a nice clean place to stay in. Thank you best western staff!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaybran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, January 11, 2013
You're VERY welcome! :) We're so pleased to hear that you not only enjoyed your staff and our staff, but that, in the end, you found true value for the hard-earned money you invested in your stay with us. Thank you for being our guests and we hope to welcome you back for a future visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sandusky Hotel & Suites

Property: Best Western Plus Sandusky Hotel & Suites
Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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