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“Nice hotel, poor front desk help” 4 of 5 stars
Review of BEST WESTERN PLUS Sandusky Hotel & Suites

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BEST WESTERN PLUS Sandusky Hotel & Suites
Ranked #5 of 35 Hotels in Sandusky
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, poor front desk help”
4 of 5 stars Reviewed October 29, 2012

My wife made reservations 2weeks in advance and the hotel tried to bill us before checking in... We went with a group of of family members and made arrangements to pay for the first night of stay, upon check out we found that they billed us for all rooms for 2 nights and billed family for them too!! The hotels itself was nice and clean. I would suggest for everyone to watch closely for over charging from hotel.

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Joe1530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, November 28, 2012
Hello and thank you very much for relating your recent experiences with our hotel. Although I'm very happy and proud to hear that you found the accommodations more than satisfactory, I'm disappointed to hear about the billing problems that you encountered. It sounds as if everything finally worked out ok for you, but I'm very sorry that you had to go through the hassle in the first place.

If you still continue to have any problems with the billing situation, I invite and encourage you to email me directly (z.paul.reynolds@rutahotels.com) and I will personally look into the issue for you. I hope that you treat this problem that you encountered as an isolated issue and choose to stay with us again in the future!
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Richmond, Texas
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed October 28, 2012

We stayed two times this month for visits to ill family member. The front desk staff were helpful and friendly. The room was spacious & comfortable with a refrigerator and microwave which came in handy since we stayed four nites each visit. Not as quiet on the Friday night but guess that's expected. Good location between turnpike and Hwy. 2; less than 1 block to 2 with shopping & many restaurant choices nearby.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jwags57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, November 28, 2012
Thanks for taking the time to relate and review your recent stay at our hotel. It sounds as if, overall, we exceeded your expectations--and that's something that we strive to do with each and every guest who patronizes our business.

We look forward to welcoming you back on a future visit to our area and appreciate your continued business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 stars Reviewed October 26, 2012

Awesome hotel stay. Originally stayed for one night. Had Cedar Point plans. After leaving Cedar Point and not looking forward to the 4 hour drive home, we decided to stay one more night at this same hotel. We were very impressed the first time. Very clean and comfortable rooms for the value. The self serve full breakfast was excellent with a variety of choices. I would definitely recommend this hotel to anyone that stays in the area. I am so happy with the PLUS version of the Best Western's that I already booked my stay at a PLUS when I go to Texas this November.

Room Tip: Book room on Bestwestern.com for best prices!
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jbw14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, November 28, 2012
Thank you for taking the time to offer such a gracious and complimentary review of your recent stay at our hotel! It's great to hear such positive comments because this kind of response to our customer service is the single most important benchmark we can look to in order to know what we're doing right and where we need to improve. It sounds as if your stay exceeded your expectations as evidenced by the fact that you decided to stay an unplanned second night.

Thanks again for your comments and your support of our business. It means a lot to us and we look forward to welcoming you back on a future visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 22, 2012

Nice hotel in out of the way Cedar Point, as this was a business trip. Clean comfortable rooms at a great value. They have a large spa in basement but no real pool BUT they do offer access to hotel next door pool. Small but usable fitness room (also downstairs) with tredmill, bike, elipticle, free weights and bench. Restaurants and bars within both driving and walking distance. Next door has a nice bar with happy hour drinks and free apps. Nice breakfast selections both hot and cold. Overall great location with great value.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cweld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thanks, very much, for taking the time out of your busy day to relate your positive experience during your recent stay at our hotel. We're glad to hear that we exceeded your expectations and were able to deliver top-notch lodging accommodations. It's also VERY nice to hear that you found value in your stay and it sounds as if we've earned a loyal customer in you!

We look forward to welcoming you back during a future visit should your travels bring you our way again in the future. Until then, safe travels!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 20, 2012

Great hotel stay. The woman at the front desk (I'm so sorry I can't remember your name) was one of the best employees I've ever encountered anywhere!! She was personable, attentive, cheerful, helpful . . . I can't say enough. She even gave us coupons for a free drink at the cute little tiki bar next door!! In addition, the hotel itself was clean, up-to-date, and quiet. What more could one want in a hotel? We will definitely stay here again when we travel across the country!!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dmlmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, October 26, 2012
Wow! It's wonderful to hear that your expectations were exceeded during your recent stay at our hotel. That's our aim for every single one of our guests and it sounds as if we "got it right" in your case.

We work very hard and extensively with our staff to understand that superior customer service and customer satisfaction are job #1 for us and we're blessed to have so many staff that share our commitment to this goal.

Thanks for allowing us to serve your lodging and hospitality needs and we look forward to your return visits!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed October 18, 2012 via mobile

We stayed here for one night on a cross-country road trip, and this hotel was the best of all the major chains we patronized (Country Inn and Hampton Inn), and the best value too. It's the little things that made the difference: especially white and fluffy towels, well organized room and bathroom, crisp apples in lobby, good enough breakfast. General cleanliness and comfort was very good.

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Thubner2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thanks, very much, for taking the time to rate and review your recent stay at our hotel. We SO appreciate hearing affirming thoughts such as yours regarding our attention to detail and outstanding customer service. It really is what sets us apart from our competitors and it's one of the hallmarks of our organization. It's great to hear that we're "hitting the mark" in this area.

We look forward to welcoming you back should your future travel bring you to our area again. Until then, safe travels!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 15, 2012

I was very pleased with my stay at Best Western. The staff was beyond kind and helpful. The room we stayed in had a fridge which did come in handy with a child. The young lady that had checked us in (I think her name was Ciara) had given my son (Three years old) his own key and he fell in love with her and was very happy. Very nice cheerful young lady! Our housekeeper was very helpful and did an awesome job to make sure our room was cleaned! The only negative thing would be that we had came down to get breakfast the next morning for our son, we arrived around 9:20 and everything was completely gone and the young lady insisted they close at 9:30 so therefor she was not bringing any more food out. I was beyond disappointed and told the young lady (Ciara) at the front desk and she did make my son an egg like he had wanted and also a yogurt, once again she had made his day! The pool we were not to thrilled about, but it was nice to have access to the one next door! Other than the breakfast attendent and a few very minor things, this hotel was very nice and the staff was so nice and helpful. We will be coming to Best Western everytime we come in town and we will also be telling our family and friends to stay here as well! Thank you for such a welcoming and comfortable stay!
P.S
The shower was a little confusing at first, and the elevator was very slow also! But overall this hotel was amazing!
Sincerely,
A very happy and pleased family

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brandglad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thank you for taking the time to offer a very thorough and complimentary review of your recent stay at our hotel!

It's wonderful to hear that our staff was attentive and focused on your needs--down to the front desk agent going above and beyond by making your son his own special breakfast. It's the little things like that that separate us from our competition--and it's very gratifying to hear when we exceed a guest's expectations like this. It sounds as if the breakfast attendant could have been a bit more diplomatic and accommodating and this is something that we'll surely have a conversation with her about--thanks for bringing it to our attention.

Thanks very much for awarding us the best rating possible and for recommending our facility to your family and friends. THAT is worth GOLD to us! We look forward to being able to be of service to you and your family again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sandusky Hotel & Suites

Property: BEST WESTERN PLUS Sandusky Hotel & Suites
Address: 6011 Milan Rd, Sandusky, OH 44870-5869
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
BEST WESTERN PLUS Sandusky Hotel & Suites Ohio

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