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“Best Western”

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Best Western Plus Sandusky Hotel & Suites
Ranked #5 of 35 Hotels in Sandusky
Certificate of Excellence
Chicago, Illinois
Level 6 Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Best Western”
Reviewed October 22, 2012

Nice hotel in out of the way Cedar Point, as this was a business trip. Clean comfortable rooms at a great value. They have a large spa in basement but no real pool BUT they do offer access to hotel next door pool. Small but usable fitness room (also downstairs) with tredmill, bike, elipticle, free weights and bench. Restaurants and bars within both driving and walking distance. Next door has a nice bar with happy hour drinks and free apps. Nice breakfast selections both hot and cold. Overall great location with great value.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cweld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thanks, very much, for taking the time out of your busy day to relate your positive experience during your recent stay at our hotel. We're glad to hear that we exceeded your expectations and were able to deliver top-notch lodging accommodations. It's also VERY nice to hear that you found value in your stay and it sounds as if we've earned a loyal customer in you!

We look forward to welcoming you back during a future visit should your travels bring you our way again in the future. Until then, safe travels!!
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857 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Delaware
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 20, 2012

Great hotel stay. The woman at the front desk (I'm so sorry I can't remember your name) was one of the best employees I've ever encountered anywhere!! She was personable, attentive, cheerful, helpful . . . I can't say enough. She even gave us coupons for a free drink at the cute little tiki bar next door!! In addition, the hotel itself was clean, up-to-date, and quiet. What more could one want in a hotel? We will definitely stay here again when we travel across the country!!

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank dmlmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 26, 2012
Wow! It's wonderful to hear that your expectations were exceeded during your recent stay at our hotel. That's our aim for every single one of our guests and it sounds as if we "got it right" in your case.

We work very hard and extensively with our staff to understand that superior customer service and customer satisfaction are job #1 for us and we're blessed to have so many staff that share our commitment to this goal.

Thanks for allowing us to serve your lodging and hospitality needs and we look forward to your return visits!!
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Chicago, Illinois
Level 6 Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 18, 2012 via mobile

We stayed here for one night on a cross-country road trip, and this hotel was the best of all the major chains we patronized (Country Inn and Hampton Inn), and the best value too. It's the little things that made the difference: especially white and fluffy towels, well organized room and bathroom, crisp apples in lobby, good enough breakfast. General cleanliness and comfort was very good.

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thubner2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thanks, very much, for taking the time to rate and review your recent stay at our hotel. We SO appreciate hearing affirming thoughts such as yours regarding our attention to detail and outstanding customer service. It really is what sets us apart from our competitors and it's one of the hallmarks of our organization. It's great to hear that we're "hitting the mark" in this area.

We look forward to welcoming you back should your future travel bring you to our area again. Until then, safe travels!!
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1 review
Reviewed October 15, 2012

I was very pleased with my stay at Best Western. The staff was beyond kind and helpful. The room we stayed in had a fridge which did come in handy with a child. The young lady that had checked us in (I think her name was Ciara) had given my son (Three years old) his own key and he fell in love with her and was very happy. Very nice cheerful young lady! Our housekeeper was very helpful and did an awesome job to make sure our room was cleaned! The only negative thing would be that we had came down to get breakfast the next morning for our son, we arrived around 9:20 and everything was completely gone and the young lady insisted they close at 9:30 so therefor she was not bringing any more food out. I was beyond disappointed and told the young lady (Ciara) at the front desk and she did make my son an egg like he had wanted and also a yogurt, once again she had made his day! The pool we were not to thrilled about, but it was nice to have access to the one next door! Other than the breakfast attendent and a few very minor things, this hotel was very nice and the staff was so nice and helpful. We will be coming to Best Western everytime we come in town and we will also be telling our family and friends to stay here as well! Thank you for such a welcoming and comfortable stay!
P.S
The shower was a little confusing at first, and the elevator was very slow also! But overall this hotel was amazing!
Sincerely,
A very happy and pleased family

  • Stayed October 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Brandglad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thank you for taking the time to offer a very thorough and complimentary review of your recent stay at our hotel!

It's wonderful to hear that our staff was attentive and focused on your needs--down to the front desk agent going above and beyond by making your son his own special breakfast. It's the little things like that that separate us from our competition--and it's very gratifying to hear when we exceed a guest's expectations like this. It sounds as if the breakfast attendant could have been a bit more diplomatic and accommodating and this is something that we'll surely have a conversation with her about--thanks for bringing it to our attention.

Thanks very much for awarding us the best rating possible and for recommending our facility to your family and friends. THAT is worth GOLD to us! We look forward to being able to be of service to you and your family again in the future.
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Lansing, Michigan
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 14, 2012

we loved staying at this hotel. The room were spacious and spotless. The staff went out of the way for us. Breaksfast was great and the attendant was very pleasant and made sure that the space was clean and the food was always full. Special thanks should go to Sierra at the front desk. She helped one of our younger traveler with a special issue. Crystal helped my traveler with followup.

Only bad thing was the pool was in the next building.

thanks

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank Sunny48911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thanks for taking the time to relate your recent experience at the Best Western PLUS Sandusky! It's very gratifying to hear that our staff is as friendly and helpful as they are and that you enjoyed our accommodations and amenities.

While it is true that we share the indoor and outdoor pool at our sister-property next door, there is a small therapy/spa pool within our complex as well as a fitness center. We hope you were able to take advantage of those amenities while you stayed with us.

We look forward to welcoming you back during a future visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 7, 2012 via mobile

Great value, good location right at intersection of 250 and 2. 10 mins to Cedar Point. Really a good hotel. Breakfast included and lots of parking. Beds comfortable and rooms are a good size. (good if you want to put 4 people in 1 room).

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank DuckJock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 26, 2012
Thanks for taking the time to rate and review your recent stay at our hotel. It's great to hear how satisfied you were with the accommodations and amenities.

We look forward to welcoming you back during a future visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Level 6 Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 27, 2012

We stayed at this hotel for two nights in the beginning of August. We decided to stay here because it was located close to Cedar Point Amusement Park. It was very hard to find a hotel in this area with a reasonable rate. The hotel overall was nice.The rooms were decorated nicely and were clean. The doors were very noisy though. They slammed extremely loud when the door closed, which made us jump several times because of the noise and it rattled our door. We thought someone was trying to enter our room. The hotel pool is actually a over sized hot tub. We did not use it but did enjoy the outdoor pool at the hotel next door. We thought that this option was great for people who do not want to use the hot tub. The only two complaints that can be given was 1. The breakfast and 2. The elevator. Ok, the breakfast did not have any variety. The eggs were cold and the gravy was luke warm. The breakfast was just boring. It is complimentary but not very good. Next, the elevator. There is just one and it was slow. We did not care very much because we used the stairs, but for a guest who can not use the stairs this could be a problem. Actually one more thing we did not like is the main road out front. It is very busy and it took us awhile to get out of the parking lot. Overall, we would stay here again. The staff was very nice and helpful.

Room Tip: We stayed in a room on the second floor facing the main road and we did not hear any traffic.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lunchlady88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, October 7, 2012
Thank you for taking the time to write a very thorough review of your recent stay at our property. I'm glad that, overall, it seems as if you enjoyed your stay and that you found value in the price you paid for our product and services. It's also very heartening to hear that our staff treated you well--that's the hallmark of ANY successful business!

We continue to use comments such as yours to explore options for our breakfast offerings. In terms of the doors slamming, this is actually a state-mandated law by the fire marshal so that rooms are always secure should a fire break-out. We know that it's sometimes frustrating/annoying, but it's one of those safety issues that we must follow for the safety and security of all of our guests. We hope you understand better now given the explanation.

We look forward to welcoming you back again should your travels bring you to our area in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sandusky Hotel & Suites

Property: Best Western Plus Sandusky Hotel & Suites
Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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