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“Two rooms is excellent when traveling with kids!”

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Best Western Plus Sandusky Hotel & Suites
Ranked #5 of 35 Hotels in Sandusky
Certificate of Excellence
1 review
“Two rooms is excellent when traveling with kids!”
Reviewed August 30, 2012

Wonderful hotel, friendly staff and an excellent location when going to Cedar Point. The two room idea is great when traveling with kids. Fantastic atmosphere. Rooms were extremely clean and well decorated.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paddypat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, September 1, 2012
Thank you for taking the time to rate and review your recent stay at our hotel. I'm pleased to hear that it sounds as if we exceeded your expectations and that you had a truly enjoyable stay. Customer service such as you experienced is our number one goal and it's evidenced by the fact that we remain the number 1 rated hotel property in the Sandusky area. Thank you SO MUCH for sharing your great experience! We look forward to welcoming you back during future visits to our area!
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876 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Sheffield Lake, Ohio
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 30, 2012

We stayed at the hotel from August 26th through the 29th. The room was nice and comfortable. The only problems was the bathroom, not well lit and he toilet was not made for older people. Too low to the floor and hard for us old folks to get up from. What made the stay worthwhile was the help. Our desk clerk Felicia was very helpful, helped me surprize my wife by ordering flowers for me and had them delivered to the room while we were out. Housekeeping was also great. Thanks for making our trip great. Ralph M.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, September 1, 2012
Thank you for taking the time to review your recent stay at our hotel. I'm extremely pleased to hear that our staff was attentive to your needs and it seems as if they actually went above and beyond to create a truly special experience for you and your wife. That's what our business is all about! We hope to welcome you back during a future trip to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level 5 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 25, 2012

Stayed here Aug 20-22 Not a bad place for the money. Pain in the butt having to walk next door to use the pool.


Room was clean and quiet microwave a fridge worked well only weird thing was the shower you had to pull down on a ring that was at the bottom of the mount of the faucet.

The breakfast was OK..waffles were good didn't find it to busy either morning we were there.

good location close to food and 10 minutes to Cedar Point.

Overall good value for the dollar.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hanover F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, August 27, 2012
Thank you for all of your comments regarding your recent stay at our hotel property! I'm glad you found the accommodations more than satisfactory and that you also found the location to be convenient and close to surrounding attractions and amenities.

I'm sorry that you didn't see in all of our advertising that the indoor and outdoor pools are available at the adjacent, walking-distance property. Both hotels are owned by the same owner and this was a strategic decision when the Best Western was built.

Thank you for your candor. We hope to welcome you back during a future stay to our area! Until then, safe travels!!
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Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 25, 2012

Checked in after a long day at Cedar Point no front desk clerk for at least 8 minutes, but she was very apologetic so that was okay. The remote for the TV didn't work took it to Mike who was working the desk on midnights he was very helpful. He told me that the manager was going to get some universal remotes because they had been having problems with TV remotes. Room was very clean Mike returned with universal remote and everything was fantastic!! Would definitely stay here again.

Stayed August 2012, traveled with family
Helpful?
1 Thank Clint B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, August 27, 2012
Thank you for relating your recent experiences at our hotel property. Although it sounds like you had some minor frustrations with the desk being temporarily unstaffed and with the remote control issues, I'm glad to hear that we "properly recovered" in both of those situations and gave you a sense that the overall value of your stay was a good one.

We hope to welcome you back during a future visit to our area. Until then, travel safely!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 22, 2012

Dont count on anything with the "full breakfast". No bacon, no sausage, no yogurt..Too many people and not enough room. We ended up skipping breakfast the second day as not worth the hassle. Other than that, everything else was great.

Room Tip: Dont bank on the "full breakfast"
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, August 27, 2012
I'm glad to hear that everything, other than the breakfast, met--and hopefully exceeded--your expectations!

We're continually looking for ways to improve our products and services and guests, like yourself, are instrumental on letting us know where to focus our energies. Rest assured, your comments regarding the breakfast have been heard and our management team is currently considering ways to improve it and make it more enjoyable for everyone.

Thanks for taking the time to review your experiences with our facility. We hope to welcome you back during a future visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Blanc, Michigan
1 review
Reviewed August 21, 2012

We stayed at the hotel for a Cedar Point Trip. If you are picky like us, this is a great place to stay. Very comfortable, nice breakfast, and nice location. Wouldn't want to stay closet to CP, this is a very nice strip to have a good experience.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, August 27, 2012
Thanks for taking the time to relate your recent experience with our hotel! It's nice--and reassuring--to hear that we're meeting our goal of being the number one lodging, hospitality destination in the area.

We hope to see you again on a future visit to our area. Until then, safe travels!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
Reviewed August 21, 2012

We stayed at this hotel this past weekend. We got there saturday before check in time and the room was not available. The girl at desk wasnt very friendly and gave us some speech on housekeeping being short items. Nothing really of our concern but being it was before check in time I did not ask further questions just simply stated we would be in later. We returned later that evening around 9pm and were able to get into the room. The girl (Crystal) this time was super friendly a complete difference than the morning girl and stopped cleaning the lobby to tend to me and my family. She had my children in heaven with the popcorn treat bags she gave them. We had to call for a few items once in the room, mind you the room was absolutely beautiful, and the clerk brought it to us. I was in complete shock that she would run to us everytime I called including when it was as simple as a toothbrush. She absolutely refused to let us come get it she insisted she would be happy to come to us. I have yet to experience service like that anywhere! We went out for breakfast so did not try the hotel breakfast but the entire hotel was sparkling clean and the room was so comfortable. We will definitely be back to this hotel in the future and will recommend with high marks to anyone.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShawnAndJen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review, August 27, 2012
Wow--it sounds like we hit our customer service goals and standards to the tee with you and your family--thanks for sharing that experience with us. Although not every staff member is the same, we certainly continue to work with some of our less-seasoned staff members to help them perform exactly as you described Crystal. I will be sure to let her know of your gleaming comments.

Thanks, SO much, for sharing your positive comments. We look forward to your return visit and being able to servce you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sandusky Hotel & Suites

Property: Best Western Plus Sandusky Hotel & Suites
Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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