I really want to write a good review about this place, because it is obvious they are trying... but I can't say I loved our stay.
PROS: The pool (Swimming) area is clean and most items/areas are in working condition. The hotel staff is very friendly and helpful. Location is close to highway and other restaurants. Beer isn't too expensive ;)
Getting There - It is difficult to find the entrance of the hotel. We drove past the entrance twice because it is not very noticeable (Turn in at Applebee's). The lobby was EXTREMELY crowded. I'm not sure if this is due to my poor planning and picking a busy weekend or if it always that crazy. My husband had to wait over an hour to check-in because the line was that long!! (The hotel staff did try to please guests by serving some not so great pizza to those waiting in line.)
Room/Hallways - The hotel hallways, bathrooms and rooms are not very clean. There was garbage on the floor in the hallways every time I turned around. In our room, there was a strange substance stuck to the kid's room TV stand. (Looked like dried milk). It was very obvious and it would have been very easy for turn-over service to clean up. There were also soap containers on the walls of the shower and by the sinks that were empty and falling off the wall that should be removed. We had a nice little tissue box cover in our room with no tissues. The garbage bags did not fit in the very large cans in the room so garbage just sat in the wicker basket. There was garbage left from a previous guest under the kids bunk beds and wedged between the bed & the wall. The wooden case holding the mini fridge was scratched and very worn. Overall you could tell the room was just sad and worn down.
Pool - Pool staff is not very friendly. There was one lifeguard in particular that was being very sarcastic and loud in the toddler pool that I just had to walk away because I didn't start something in front of the kids. As a lifeguard of a waterpark, you must expect that you will have to deal with KIDS!!! This guy just looked irritated beyond belief. Speaking of the toddler area, 3 of the 4 water features that were supposed to be there were turned into an "orange cone spouting water" feature. Kids didn't know the difference, but it was a huge letdown when its the only area they can really play. The women's bathroom in the pool area was DISGUSTING! I was holding back the urge to vomit when I had to take my toddler in there. Garbage & used women's products on the floor mixed in with pool water and whatever other liquid was on the floor.
To sum up my LONG review, will I recommend it to others? Probably not. Would I go again? Probably not. My recommendation to the hotel - if you want people to return, get some new pool staff that knows how to be friendly and hire better cleaning staff.
- Official Description (provided by the hotel):
- See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more less
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- Also Known As:
- Maui Sands Resort & Indoor Waterpark Sandusky, Ohio