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“Good place, customer serive isn't”

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Fairfield Inn & Suites Wheeling-St. Clairsville, OH
Ranked #12 of 15 Hotels in Saint Clairsville
A TripAdvisor Member
Cleveland, OH
14
Reviewed June 19, 2006

Waited in line for about ten minutes before the customer service rep came back, they had that sign up stating that they were helping another customer.

The pool was in the process of being empty, so we spent the first day out of the water.

The bathrooms were clean as were the main rooms. I loved all the pillows they gave us and cable had all the channels (rather than the basic few). The breakfast was good (ranging from eggs to yogurt to fruit to waffles!)

The walls, however were thin. I could hear the neighboors and the steps above me. The fan however blocked out a lot of the noise.

Stayed: June 2006
4  Thank A TripAdvisor Member
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117 - 122 of 122 reviews

Reviewed July 24, 2005

This used to be our favorite place to stay when traveling to visit family. We will now be staying at the nearby Holiday Inn Express.

The pool is the highlight of our children's stay, although not this year. It was green and smelly, but open. We reluctantly (and regrettably) partook. The next morning, it was closed due to chemical imbalance. We were disappointed that it was open when it was obviously unclean and even more disappointed that, after inquiring, we were told it was closed for the day, possibly longer. When we commented how that was a shame and how disappointed our kids were, no empathy was offered, nor was good customer service received. We asked if there were other hotels in the area who might have indoor pools and were told Holiday Inn Express. We made our own arrangements and moved for our 2nd night's stay.

When checking out, sign was up front "helping other guests." The front desk peson was right outside rocking in the rocking chair taking a smoke break. By the time she decided to get up and go in, there were 3 people in line, including my husband, who'd been waiting for her to finish "helping other guests" (smoking) for over 5 minutes.

We were pleased with everything at the Holiday Inn Express, which I highly recommend.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank stretched2thin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2005

All we needed was a nice, clean stopover on our way to Washington D.C., and we got just that. The beds were comfortable and the price was very reasonable.

Stayed: April 2005
Thank Sooz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2004

This hotel is very clean and well-maintained. The lobby is nice. We had a room with 2 queen beds, desk with chair and armchair. The bathroom was very spacious. The pool was great. The continental breakfast was very good - breads, pastries, cereal, fruit and make your own waffles. Plenty to eat! The hotel is located near tons of shopping and restaurants - many within walking distance. We would definitely stay here again.

1  Thank TwinsMomx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2004

I agree with previous reviewer-stayed here in 2003.Rooms are great-price was right.Continental breakfast.Friendly staff.Biggest draw is indeed the location.Its right by the mall+plenty of restaurants to choose.Would certainly stay again.

1  Thank paba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Oshkosh, WI
720
Reviewed January 3, 2004

We stayed here on 6/23/03 after driving all day from Atlantic City, NJ.
We asked for a free upgrade and was given a king suite. The location is nice because it is next to a shopping mall and Cracker Barrel. The family enjoyed the pool and breakfast. I would stay here again..No Complaints.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Wheeling-St. Clairsville, OH

Address: 67731 Mall Rd, Saint Clairsville, OH 43950-1701
Phone Number:
Location: United States > Ohio > Saint Clairsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 15 Hotels in Saint Clairsville
Price Range: $100 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Wheeling-St. Clairsville, OH 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Fairfield Inn And Suites By Marriott Wheeling St Clairsville Hotel
Fairfield Saint Clairsville
Marriott Saint Clairsville
Fairfield Inn Saint Clairsville
Saint Clairsville Fairfield Inn
Saint Clairsville Marriott

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