Wanted to enjoy a weekend with the hubby, and prior to our arrival, mistakes were made by the staff. Only a "sorry" was given, and no willingness or desire to rectify the situation, and blaming it on the consumer; brought about a bitter beginning to the getaway. Overlooked the staff's ignorance from the manager down...and went ahead with the stay. Chose to not spend any money at Glenlaurel, opting to go to the Inn and Spa at Cedar Falls for our massages, lunch and dinner.which were all awesome.
Breakfast is included in the "overpriced" accommodations at Glenlaurel.....but honestly, the food at Waffle House tastes about the same, and actually arrives at your table hot. The wait staff walked by and offered no refills on beverages, knowing they were empty.
So, if you are looking for great service, great food, welcoming staff willing to admit they were wrong, and try to do what they can to keep you happy (and spend money at their Inn).....DON'T GO TO GLENLAUREL!!
It used to be great when Michael owned the place, but now you can tell that three Columbus business owners are involved..........all about the bottom line....(Money).
I agree with the other comments made regarding the food, golf course and services, they are all true representatives of what Glenlaurel is about. But when you read the comments posted by one of the owners, you see they say the same thing...come again and receive the welcoming you should have!!!! No thank you!!!
- Official Description (provided by the hotel):
- A visit to Glenlaurel is laced with romance; from the moment the Manor House comes into view at the driveway entrance until it fades into the tree line from the rearview mirror at departure...the warm welcome at the front door feels like arriving at the stately home of a distant but approachable relative where the children are all grown or away for the weekend. Welcome into the Legend...the Legend of Glenlaurel. Experience the look of the Scottish countryside and the feel of times gone by at our luxurious Hocking Hills accommodations (rooms, suites, crofts, and cottages) that are perfect for romantics and dreamers. ... more less
- Also Known As:
- Glen Laurel Hotel Rockbridge
- Country Inn Rockbridge
- Rockbridge Country Inn
- Glenlaurel - A Scottish Inn & Cottages Ohio/Rockbridge