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“Very distressed and sad” 1 of 5 bubbles
Review of Holiday Inn Express Cleveland-Richfield

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Holiday Inn Express Cleveland-Richfield
Ranked #2 of 6 Hotels in Richfield
Certificate of Excellence
Sterling Heights, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very distressed and sad”
1 of 5 bubbles Reviewed July 15, 2012

Lovely hotel. We left behind a ring (in a very obvious place, couldn't really get lost). Phoned as soon as we realized. Our response was awful. "Oh the maids went home, we will call you tomorrow". Never got a call. Phoned back "well the one maid said she didn't see it, her daughter was working with her, shes not in, when we get ahold of her we will call you" Nope. After a week of hit and miss, I spoke to a manager, "I just got back into town, I will look into it".
Please call me back no matter what. NOPE. Not saying anyone is dishonest, but the way it was handled was terrible. Lost a ring. Never going back.

Stayed June 2012, traveled with family
Helpful?
3 Thank Leigh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland-Richfield, responded to this review, July 30, 2012
Dear Leigh D,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Thank you,
Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

178 reviews from our community

Traveler rating
    73
    67
    23
    9
    6
See reviews for
75
47
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
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English first
Palatine, Illinois
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 12, 2012

we stayed here on way from chicago to hershey PA. the rooms are very large...actually just as large as the hershey lodge which is more than double the cost per night. most importantly the rooms were clean and the bathroom modern and extremely spaciious. free breakfast was decent/normal type and worked out great, getting us back on road in morning quite content. woulcd definitely stay her again for same sort of stop.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MoranTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunlap, IL
Level Contributor
127 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed May 30, 2012

We picked this hotel because we wanted to get out of Cleveland and avoid the high prices, plus we planned on visiting Cuyahoga NP after a day at the R&R Hall of Fame. We asked for a top floor room but didn't get it. Still, it was quiet, clean and comfortable. There were only rooms with 2 queens left, but that was OK (we had ordered a king). Holiday Inn beds are well made and don't transfer much movement between bed partners. The staff was friendly and helpful with the exception of the breakfast attendant. She tended to 'shoo off' latecomers (15 minutes before end-of-breakfast time). Not in a rude way, just letting them know that time was short.
One kind of strange thing about this hotel is that it is near NOTHING in terms of shopping or restaurants. We lucked out and discovered a Panera Bread Co about 3 miles away in nearby Brecksville, tucked away in a small strip mall (not on our GPS or even on Google Maps), which offers sandwiches, soups, and salads. Other than that, there are a few pub/tavern type places and that's about it. We wanted some groceries (after 9pm) and the closest grocery store was about 6 miles away.
There are some pretty little towns nearby - Peninsula is one, Brecksville is another - that are real "Americana" - town square, gingerbread houses, picturesque churches, beautiful gardens, picket fences. Worth your time to just walk around one of these and unwind on a clear summer evening.
For the location, I thought this hotel was a bit overpriced. But if I came back to visit Cuyahoga NP, I'd stay here.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank westwardh0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 29, 2012

Rooms in Cleveland were all $160 plus the night I needed to stay in the area. This place is a bit out of town, but straight up I-77 into town, maybe 15 minutes. Nice hotel, they gave me an upgraded room.

No recognition that they did that or normal welcome for Platinum members. The front desk check in person was not a happy camper and was tolerably polite to me (dressed in business attire), but not nearly as nice to the person before me (dressed in vacation attire). The hotel has good access to I-77 and I-80.

  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank trvlr7311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, PA
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed May 27, 2012

Our one night stay met or exceeded our expectations. Would stay here again. Room was comfortable and had plenty of room even with 2 queen beds, bath room nice size. Quick wifi in room. Room clean. The beds were super comfy and it was quiet. Pool slightly small but there were alot of people in it. Breakfast had a ton of selections- omelets, sausage biscuits, pancakes, warm cinnamon rolls (awesome), great yogurt selection, cold cereal - just to mention some of what was available. It was kept stocked and the area had ample seating and was clean.

Located in a slightly strange area - Pilot truck stop beside hotel - our room faced it but we did not hear anything. A run down Motel 6 is behind the property and shares the same driveway.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 332neo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
illinois
Level Contributor
87 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed May 13, 2012

My husband and I stayed here one night while we were exploring Cuyahoga National Park. It was only a short drive to the park, and the hotel was clean and comfortable. The lobby was packed when I got there, but the woman at the desk was super friendly and efficient and we moved along quickly. We had our bicycles with us and I asked if we could bring them into the room (nowhere to lock them outside). They were very accommodating and she gave me a room right near the elevator so we didn't have far to go.

The room was roomy and clean, the bed was comfortable, the internet worked well (free WiFi), the breakfast was fine, the common areas were kept up nicely, and we had no complaints.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank colette424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 3, 2012 via mobile

Owners were nice along with the front desk staff Katie! She did an excellent job and that was with working crazy hours! Room was up to par except for the floor. It seems they either are not vacuuming, are vacuuming lazy, or their vacuum needs fixed. It was not terrible but that was my only complaint. Other than that awesome and I am highly particular!

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chdcarro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cleveland-Richfield

Property: Holiday Inn Express Cleveland-Richfield
Address: 5171 Brecksville Rd, Richfield, OH 44286-9461
Phone Number:
Location: United States > Ohio > Richfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Richfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cleveland-Richfield 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Cleveland-Richfield. Located near Interstates 80 & 77, between Cleveland and Akron, our Richfield hotel is an excellent destination for both business and leisure travelers. Our Richfield hotel is near several businesses such as Charles Schwaab, Aetna, Cisco Systems, BF Goodrich, AT&T, FedEx, Ford Training Center & FBI Training Center. Though our hotel is convenient for travelers attending area business meetings, it is also great for those hosting on-site meetings, as we have space for up to 50. Families will enjoy exploring the Cleveland and Akron areas. Attractions near our hotel in Richfield include Cuyahoga Valley National Park & Brandywine/Boston Mills Ski Resorts. The Cleveland Museum of Natural History, the Great Lakes Science Center, the Rock and Roll Hall of Fame, the Pro Football Hall of Fame, Blossom Music Center, Playhouse Square, Firestone Country Club, Cedar Point, Geauga Lake Wildwater Kingdom, Aurora Farms Outlets and Cleveland & Akron zoos are also nearby. Our Richfield accommodations are near world-famous hospitals like Cleveland Clinic and University Hospitals, as well as local universities such as Case Western, Cleveland State and Akron U. During your stay in Richfield, enjoy our indoor heated pool and whirlpool area, fitness center, free high-speed Internet access and free hot breakfast bar. Check out our great Richfield hotel deals and book your stay today. ... more   less 
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Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio

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