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“Not that great”

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Holiday Inn Express & Suites Port Clinton
Ranked #1 of 17 Hotels in Port Clinton
Certificate of Excellence
Munster, Indiana
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not that great”
Reviewed October 11, 2008

Had a one night stay on our way home from the Pocono's. First room we were given had a variety of problems; TV was only B&W, heat wouldn't work, door didn't close, phone was not working in the room. Also, they're supposed to be "non smoking" in public areas. The stench of smoke near the elevator and breakfast area was awful. We were given another room but this too was not great. They recommended the MonAmi restaurant which was excellent, though a bit pricey. Get rid of the fountain !?! at the entryway........What a turnoff.

  • Liked — Semi convenient to I-80
  • Disliked — Stench of cigarette smoke and staff
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gram23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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948 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Cuba,N.Y.
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 17, 2008

This hotel is no frills but clean,comfortable and friendly. There is an average warm breakfast in the morning and plenty of places nearby if one prefers. I'd be upset if I paid a high season rate, but for those looking for an inexpensive little excursion when the kids are back to school, and Cedar Point is over...Port Clinton and Put-in Bay are interesting. We took the Jet Express and spent a few hours on the Bass Island, then ate dinner at The Bootleggers on the channel and watched the drawbridge open for sailboats. The Holiday Inn Express is conveniently located on the outskirts of Port Clinton. The staff person at check-in offered us discount tickets for the Jet-Express and dinner spots.

  • Liked — Comfort
  • Disliked — Small Bathroom
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank marigr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, WI
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 25, 2008

I booked our stay here through Hotwire at a very good rate. We were looking for a place close to Cedar Point amusement park. While it's a 30 minute drive to Cedar Point, the area where the hotel is located is a nice area with a variety of restaurants close by.

The staff was extremely courteous. I know because I had to go talk to them numerous times. The room was clean, but was missing the requisite toiletries. We stopped back about 2 hours after requesting a roll away bed and the toiletries to find out they thought we were out of toilet paper. Nonetheless, we did receive our toiletries as well as the roll away bed.

Hotel pool was nice, but we had to request the towels be refreshed in the pool area. An inconvenience. The whirlpool (spa) was closed during our visit.

There's a business center with one older and slower Dell computer. I was able to do what I needed, but it was slow. Internet acess at the hotel was average via wireless.

Free breakfast was good. Again the staff working the breakfast area was great. It was busy on a Monday and Tuesday morning, but perfect for a family of four before starting a busy day at the amusement park.

They have laundry onsite which we utilized also. The staff was courteous enough to supply us with detergent free of charge since we didn't bring any along.

While the hotel is not the latest and greatest, I didn't experience anything apalling with the place. Again, great service and a quiet couple nights of sleep.

  • Liked — Staff
  • Disliked — Business center
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank WICampFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2008

My husband and I stayed here in August. We were on a "getaway" for 4 days. We have always found HI Express to be clean, comfortable and reasonably priced. This HI Express was lacking some. I found it to be ok, but felt it was missing a little something. On our way in we noticed what looked like a large fountain or pond of some sort in front of the hotel. When we looked into it... gross! There was about 6 inches of water with nasty stuff floating in it. We checked in easily enough.. the staff was very nice. After going to our room we found that there wasn't a fridge. So, we called the front desk and was moved to another room.. which was fine with us because the first one smelled as if the door hadn't been opened in a while. The next room was fresh smelling and looked clean. There was only about a quarter of a roll of toilet paper in the bathroom, no kleenex, 1 small bar of soap and a half filled bottle of lotion. When my husband tried to lock the door with the safety latch - the latch on the door fell to the floor! We took it down to the desk and the guy there said "thanks for bringing it to our attention.. sorry about that we'll have to get it fixed after your stay is up." What?! Why not now? Anyway, I just put a chair in front of the door...just in case. The pool was not sparkling clean and the hot tub was broken. We went down to the pool one evening and found 4 people (2 men in the pool and 2 women in chairs near the pool) drinking beer they had brought in with them. Another guy showed up a few minutes later with a couple bottles and sat there drinking. There is a camera on the pool, but nobody came down to say anything to them. My husband asked about the "adult time" in the pool from 10 - 11 PM and was told that it wasn't enforced. Kids could swim anytime. Sometimes it's nice to get in to relax without being splashed and listening to screaming and having to move out of the kids way as they are playing. Breakfast was a frenzy of people all trying to use the toasters at the same time. There were biscuits and sausage gravy every day for the hot items. We were hoping to see some of the bacon and eggs that are advertised. And you had better be down there before 9:29 AM.. it's closing time!

The hotel location is GREAT!!! It is close to the Mon Ami winery - we had a seafood buffet dinner on Saturday night...DELICIOUS! You get a 10% discount if you show them your room key. There is a diner in the same parking lot called Dianna's Deli and the food there is great! The HI Express will shuttle you for free to the Jet Express, which is really nice. Especially for those who like to drink while at Put In Bay. There is a Wal Mart and Kroger only a few minutes away if you forget anything.

All in all it was nice...just a few little things that was "lacking" and those little things seem bigger when you are paying this much money for somewhere nice to stay.

  • Liked — Location, location, location!!!
  • Disliked — Pool area could be a lot nicer
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovetogetaway08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crown Point, Indiana
Level Contributor
106 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 1, 2008

This is actually a very nice hotel.
The rooms are clean, the grounds are clean.
Nice hot breakfast in the morning.
The indoor pool was OK except the clorine had a funny smell to it.
The reception desk was very helpful.
I have stayed in many Holiday Inns due to work and this one by far, was one of the best!

  • Liked — Very clean hotel
  • Disliked — Pool clorine had funny smell to it
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank rhhenneCrownPoint_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 20, 2008

Have stayed here a number of times over the last 5 years, 3 or 4 days at a time. Quality has slipped a little each year - bedding still comfortable, but this year I had to kill earwigs in my bed three of the four nights. Also, ceilings and walls had what appear to be food stains on them - and could use a good painting. Continental breakfast had a variety of offerings, but I'd stay away from the microwavable processed eggs with liquid cheese sauce... Wireless internet is free and works very well. To be honest, I'll probably stay here again the next time I have business in the area because there aren't alot of exceptional or decent places to stay near Port Clinton. However, this HI Express is at best a two-star. Certainly no longer a three-star.

  • Liked — location
  • Disliked — cleanliness & need for upgrades
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank francis54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
93 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed December 31, 2007

We do not often write negative reviews - mainly because we have used Trip Advisor for all trips since 2005, and the community doesn't steer you wrong.

However, we stayed at the HI Express Port Clinton as walk-ins. We have just returned from a long road trip vacation in the US, and pre-booked only a few places. Mistake - we were there on the last weekend of the amusement park's season, and many places were full. Not the HI Express - and we can see why.

It's not a terrible hotel, but at $175 a night for a regular room, it's just not good enough. I am fussy but my husband isn't, so when he wouldn't swim in the pool because you couln't see the bottom, there's something wrong. The bathroom in our non-smoking room had a number of cigarette burns, the shower curtain was mouldy, and there was an empty coke bottle wedged between the bed and the bedside table. The fitted bottom sheet was too small for the bed and kept popping off all night. The room overall was not as well cleaned as it should be.

Breakfast the next morning was poorly maintained - frankly, it was a mess. We didn't bother with it.

The best word to describe the front desk staff is harried. The young man who checked us in on Sat afternoon was pleasant, but exclaimed over us and the fact that he had "never even spoken to an Australian before" at such length that we started to feel like museum specimens. None of this is terrible - but it does display a lack of attention to staff training.

It could be quite a nice hotel, but they're not working at it hard enough in such a competitive climate. There are plenty of other places to stay - just book ahead for mid October.

  • Liked — Nothing, really
  • Disliked — Lack of cleanliness and maintenance
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teachers_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Port Clinton

Property: Holiday Inn Express & Suites Port Clinton
Address: 50 NE Catawba Rd, Port Clinton, OH 43452-3701
Phone Number:
Location: United States > Ohio > Port Clinton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Port Clinton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Port Clinton 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
We know that comfort and convenience are top priorities on every traveler’s mind. That’s why we designed our Holiday Inn Express & Suites® experience around your unique needs. Stylish accommodations and streamlined guest services help get you where you’re going, while our signature bedroom and bathroom collections might give you a reason to stay behind.A vacation at Lake Erie doesn’t get any better than when you stay at our hotel overlooking one of Ohio’s northern lagoons. Our large selection of comfortable and modern rooms and spacious suites are equipped for a great family vacation plus you’ll enjoy a HOT Breakfast, large atrium-style indoor pool, and children 17 and under stay free! The hotel has a stable and robust high speed wireless internet. •FREE Jet Express Shuttle (time and availabilty varies)•Free Express Start HOT Breakfast served every morning•Large atrium-styled indoor pool and whirlpool•High speed Internet access - Reliable, Robust and Fast!•Business center with fax and photocopy service available•32" HD Flat Panel Televsions - ALL HD - 72 HD Channels•Microwave and refridgerators in each room•In-room coffee maker, iron and ironing board, hair dryer and safe•Free local and 800 calls•Children 19 and under stay free with an adult ... more   less 
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Also Known As:
Holiday Inn Express And Suites Port Clinton
Holiday Inn Express & Suites Port Clinton Hotel Port Clinton
Holiday Inn Express Port Clinton
Holiday Inn Port Clinton
Port Clinton Holiday Inn
Catawba Island Ohio
Holiday Inn Express & Suites Port Clinton Ohio

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