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“Nice hotel, smoke smell in no smoking room”

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Holiday Inn Express & Suites Port Clinton
Ranked #1 of 17 Hotels in Port Clinton
Certificate of Excellence
The Woodlands, Texas
1 review
“Nice hotel, smoke smell in no smoking room”
Reviewed September 2, 2011

We requested a no smoking room. As soon as we walked in we knew it was normally a smoking room. There is a small "no smoking" emblem outside the no smoking rooms, and this one did not have it. But, it did have a nice little sign posted in the room that it was a "no smoking" room. I guess they had run out of the real no smoking rooms by the time we got there! It was late and we were tired, so we stayed anyway, but we weren't really happy with the situation!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank natvtxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, September 11, 2011
Dear Past Guest:

I am so sorry that your non smoking room smelled of smoke. We would have been more than happy to move your rooms and assist you in moving your items. I would like to apologize for the issue you had during your recent visit with us. I hope that you please treat this as an isolated incident and give us a second chance.

Kim Bartish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

Traveler rating
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    100
    46
    22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
1 review
Reviewed August 31, 2011

The bathroom corners were dirty. Wanted a king room and got a double bed room. The walls were painted up to the head board. You could see they just painted around them poorly. Breakfast was cold. For the amount of 230 plus dollars, it was not worth it.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newsome23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, September 11, 2011
Dear Past Guest:

I am terribly sorry for the issues you encountered during your stay with us. Thank you for letting us know; so therefore we can improve in these departments. I hope you treat these as isolated incidents and give us a second chance. Once again thank you.

Kim Bartish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludington, Michigan
2 reviews
Reviewed August 23, 2011

Bed suunk in the middle. Told the front desk say said oh well. ??? Breakfast was very bad. Worst expierence ever at a holiday inn express!!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slim2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, September 11, 2011
Dear Past Guest:

Thank you for taking the time out of your busy schedule to let us know how your stay with us was. We strive to give our guests a clean, comfortable, and inviting room and it disappoints me that we have not exceeded your expectations. We take the comments and suggestions from our guests very serious; they tell us what we are doing right and what we are doing wrong and how to improve. Once again we appreciate you taking the tim out of your busy schedule to let us know how we are doing.

Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grandville, Michigan
1 review
Reviewed August 21, 2011

Our room was clean and well maintained. We felt that the continental breakfast was very nice and had a wide variety of items to choose from, well stocked and maintained. Also, the entire staff that we had contact with were extremely helpful and polite. We will definitely be back to stay!

Room Tip: our room smelled a bit like a smoker had stayed in it.
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Christine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, August 22, 2011
Dear Staying Again,

Thank you so much for the positive review about our staff. We greatly appreciate our guests taking the time to let us know that we exceeded your expectations. While visiting Port Clinton, Ohio again we look forward to serving your lodging needs.

Kim Bartish
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Dublin, Ohio
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2011

We found the hotel easily accessible, very convenient to good restaurants, the staff was exceptionally helpful, ---- on the other side, the bathroom is very small (old design) and would love to have had a comfortable chair to sit in.

Room Tip: Our room was next to a stairway to outside, noisy conversations and heavy feet were objectionable.
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 1947Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, August 22, 2011
Dear 4 out of 5,

Thank you for your positive rating on our establishment and staff. As a team we are honored that we exceeded your expectations. We are extremely pleased you enjoyed your visit with us. We hope that you will continue to use our Holiday Inn Express and Suites while visiting Port Clinton, Ohio. Once again thank you.

Kim Bartish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2011

My family was on a trip from Maryland to Minnesota and we stopped here along the way. The location was nice and the hotel in general was fine. However, our room smelled strongly like cigarette smoke. I complained to the manager on duty that she gave me a smoking room by mistake. I told her my family couldn't sleep with the smell. She would not offer me another room, but offered to spray fabric softener instead. The fabric softener covered the smell for about 20 minutes. I've stayed at a lot of hotels on business travel this year and this Holiday Inn was the worst.
The hotel handed out a flyer for local restaurants that offer discounts to hotel guests. The place we ate at did not honor the 10% discount stated, and said that many others had come in with the same flyer.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bakerpw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, August 22, 2011
Dear Past Guest:

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the Holiday Inn Express & Suites Port Clinton we strive every day to provide a superior customer and hotel experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I apologize for the inconvenience this may have caused.

Please consider staying with us again so that we can have another chance to provide you with superior service.

Kim Bartish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
Reviewed August 16, 2011

checked in late, room was ready and waiting, front desk staff were exceptional, used the shuttle to ferry to the islands and came back late, staff was awesome, waiting for us at the dock. we will be back

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rkarst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimBGM, General Manager at Holiday Inn Express & Suites Port Clinton, responded to this review, August 22, 2011
Dear Guest:

We strive to give great and impressive service to all of our guests and it makes us happy to read that we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Kim Bartish
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Port Clinton

Property: Holiday Inn Express & Suites Port Clinton
Address: 50 NE Catawba Rd, Port Clinton, OH 43452-3701
Phone Number:
Location: United States > Ohio > Port Clinton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Port Clinton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Port Clinton 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
We know that comfort and convenience are top priorities on every traveler’s mind. That’s why we designed our Holiday Inn Express & Suites® experience around your unique needs. Stylish accommodations and streamlined guest services help get you where you’re going, while our signature bedroom and bathroom collections might give you a reason to stay behind.A vacation at Lake Erie doesn’t get any better than when you stay at our hotel overlooking one of Ohio’s northern lagoons. Our large selection of comfortable and modern rooms and spacious suites are equipped for a great family vacation plus you’ll enjoy a HOT Breakfast, large atrium-style indoor pool, and children 17 and under stay free! The hotel has a stable and robust high speed wireless internet. •FREE Jet Express Shuttle (time and availabilty varies)•Free Express Start HOT Breakfast served every morning•Large atrium-styled indoor pool and whirlpool•High speed Internet access - Reliable, Robust and Fast!•Business center with fax and photocopy service available•32" HD Flat Panel Televsions - ALL HD - 72 HD Channels•Microwave and refridgerators in each room•In-room coffee maker, iron and ironing board, hair dryer and safe•Free local and 800 calls•Children 19 and under stay free with an adult ... more   less 
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Also Known As:
Holiday Inn Express And Suites Port Clinton
Holiday Inn Express & Suites Port Clinton Hotel Port Clinton
Holiday Inn Express Port Clinton
Holiday Inn Port Clinton
Port Clinton Holiday Inn
Catawba Island Ohio
Holiday Inn Express & Suites Port Clinton Ohio

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