Stayed here last night specifically because of their advertised hot tub. I called to double check that they had one because the last hotels I tried to stay at was closed. About an hour after I checked in (which was two hours after I called to essentially alert them that someone might be coming to use said hot tub) I went to use the hot tub and the pool was closed. I go to ask the front desk what the deal is and she says they are filling the hot tub. Why wasn't this already done? So I wait and eventually get to use it, it is not as hot as it as should be since it just moments ago got filled with a hose and has not heated up. The next morning I go down to use it again, 2 hours after the pool opens, and they are filling it again! Why didn't they do this before the pool opened? Isn't that part of the point of having closed hours? Needless to say I was very annoyed and decided to share me concerns with the manager. Now, I'd like to think i'm easy to please, I was willing to look past the absolute dingy quality of the entire hotel and the heater that sounded like a semi was driving through me bedroom because I simply wanted a hot tub. Anyway the manager, GLEN, checked me out. He asked how my stay was and I said, how I was dissatified due to the formentioned reasons, to which he said nothing. Now maybe he didn't hear me because the staff was vacuuming directly behind me so it was loud. He finished printing me bill, handed it to me and said sorry. That was it. I don't think any of this should have happened in the first place but I would like to believe the MANAGER is trained to show a little more compassion for unhappy customers. I then decided to call corporate, thinking they might show some concern, especially since GLEN'S name is mentioned on here numerous times. But no, she rudely told me they would lodge the complaint with the hotel. They obviously don't care, I already tried that. DON'T STAY HERE. CUSTOMERS SHOULD BE # 1.
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- Also Known As:
- Quality Inn Perrysburg Hotel Perrysburg
- Best Western Toledo
- Toledo Best Western
- Baymont Inn & Suites Perrysburg Ohio