The room was not ready at 3:00pm, I did not receive my strawberries and Champaign - after I had asked, the items showed up in my room and were high quality. The bar was not opened on the main floor - it should have been. The bar on the second floor was poorly managed... the bar seemed to be staffed properly however, employees were not trained well and not customer focused.
The restaurant food was terrible. The 2 lobster tails were under done. I had to return them as they were uneatable. the kitchen actually finished cooking them and brought them back out to me and reserved them to me. The filet was very rare - it was ordered medium. The salad vegetables were frozen. My reservation was for 9:00pm and there were tables available however, I could not be seated till 9:20pm.
Make sure if you make reservations - do not over pay, do not eat in the restaurant and make sure you do not stay during a holiday or busy period. GOOD LUCK!
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- Also Known As:
- Quail Hollow Hotel Painesville
- Renaissance Painesville
- Quail Hollow Resort Ohio/Painesville