We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Comfortable and Resonably Priced” 4 of 5 bubbles
Review of Quail Hollow Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Quail Hollow Resort
Ranked #3 of 5 Hotels in Painesville
Alexandria, Virginia
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Comfortable and Resonably Priced”
4 of 5 bubbles Reviewed December 4, 2013

We've stayed at a few other hotels in the area (we come to visit family) but Quail Hallow is our favorite. Especially the indoor pool, hot tub, sauna and fitness center. We're usually here in the winter so haven't had a chance to enjoy the golf course. The staff were friendly, the accommodations were clean and the food (breakfast) was delicious. The rooms are spacious ~ ours had two queen beds. The waitstaff was very attentive. There's a nice fire going in the lobby during the winter. WiFi is a bit slow. Very close to I90 and about a half hour into downtown Cleveland (we went to the Rock and Roll Hall of Fame, Winterfest and the Polka Fest).

Drawbacks: the heater fan was surprisingly loud. No safes in the room.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LeiaVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari B, Director of Sales at Quail Hollow Resort, responded to this review, December 11, 2013
We are delighted that you enjoyed your stay with us. I can assure you that we are working on the WiFi issue so it should be working better during your next visit. I understand your concern about not having a safe in the room and I have brought that to the attention of upper management. We do have safes behind the front desk for guests to utilize so if you need to take advantage of that next time, please do. We look forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

357 reviews from our community

Traveler rating
    71
    102
    103
    42
    39
See reviews for
99
120
19
47
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
Webster, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed October 28, 2013

My wife and I went here a week ago while traveling home to Upstate New York on Interstate 90. We usually stop in Holiday Inns or Hampton Inns, but she found this place on her smart phone and wanting to give a new place a try, suggested we go there.

The pictures are very misleading. They show the lobby, which looks nice, to be sure. The bathroom was old and falling apart (there was no bathroom fan, so people can hear your toilet noises in there. I am a firm believer in what goes on in the bathroom, should stay in the bathroom). The whole place looks like it was nice once upon a time but is about twenty years out of date.

We had a later dinner in the hotel restaurant. The service was decent, but the menu was limited.

When we left in the morning, we wanted to grab a cup of coffee to wake up, but there was no free coffee (the clerk said they just got rid of this amenity, which costs the hotel almost nothing to provide) in the lobby, as is typical in hotels these days so people can wake up and leave early safely. We would have had to have gone to the restaurant and I am sure it would have taken fifteen minutes minimum for us to get a cup of coffee.

Also the overflow parking lot looked like it was paved at least twenty years ago, it was in horrid shape with potholes and cracks. I am sure one could easily trip and fall or break an ankle if walking through there at night (nor was it lit).

We only saved about $10 as opposed to what we would spend at a nicer chain hotel (Quality Inn, Hampton, Holiday, etc.)

Just a little bit further down the highway, near Ashtabula, there are a dozen odd chain hotels right along Interstate 90. Unless you are about to fall asleep at the wheel, avoid this one and pay an extra $10.

  • Stayed October 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank spafford1638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari B, Director of Sales at Quail Hollow Resort, responded to this review, October 30, 2013
Thank you for taking the time to give us your feedback regarding your recent stay. I sincerely apologize that you did not enjoy your stay and that you found our website to be misleading. Your concerns have been expressed with upper management in each department. We are currently in the process of working on giving our Resort a facelift and refreshing the rooms. I hope that you will give us a second chance if you are ever back in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cambridge springs, pa
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed October 24, 2013

The Inn was a Mother's Day gift from my best friend's children. What a beautiful place. We stayed in the Polly Harper room. Couldn't stop taking pictures. The area was surrounded by vineyards. We enjoyed the views from every window. Would recommend this Inn to our friends. Also, the breakfast was delicious and more than you could eat at one time. It was one of our best trips.

Room Tip: The Polly Harper room was the best!!!!
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marie063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 19, 2013

Very accommodating staff, really nice facility. Great location close to Rt. 90. Great venue for retreats, special events. Really beautiful in the Fall. Cost was reasonable for the value of the whole experience.

Room Tip: I love a room with a separate sink from the toilet. A mini fridge is also a bonus.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Smileysharonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari B, Director of Sales at Quail Hollow Resort, responded to this review, October 22, 2013
Thank you for response! We are glad to hear you enjoyed your stay with us. Your review has been shared with the entire team here at Quail Hollow Resort. We look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia Station, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 14, 2013

Been going to CK's and getting free food from an older lady with a short punky hairdo, and last time I went I was told we have to pay for the same exact things we got free last time. GET IT TOGETHER, CK's! Not coming back.

Stayed September 2013, traveled with friends
Helpful?
1 Thank Candice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari B, Director of Sales at Quail Hollow Resort, responded to this review, October 17, 2013
Thank you for alerting us to this situation. We are addressing it with the appropriate staff members. Please know that there are times when our Chef will send complimentary food out to our guests. This is a common practice for us. I can assure you that we were in no way trying to be deceitful. Please feel free to contact me or my restaurant manager directly if you would like to discuss this matter further. We value all of our guests and would like for you to remain one of them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed October 8, 2013

I was there in 2013 for a wedding and it was raining, and walking down a hallway the place was flooding carpets soaked you had to miss the water pouring from the ceiling. When we got in the room the place was dirty, run down, gum on blanket for the price they ask I have been to better places with cheaper prices and have been impressed as to how clean they have been like Comfort inns. And there prices for breakfast are high they should be free for you having to stay in their RUNDOWN DIRTY PLACE TO BAD IT COULD BE A NICE PLACE WITH MONEY PUT INTO REPAIRS

  • Stayed September 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank badbadbad2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari B, Director of Sales at Quail Hollow Resort, responded to this review, October 10, 2013
I would like to apologize for the unpleasant stay that you had with us. This is not a standard of Quail Hollow Resort. I have expressed your concerns with the Management and Ownership of the Resort. We are currently working on giving our Resort a fresh look. Again I sincerely apologize for the issues that occurred during your stay and hope that you will choose to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate NY
Level Contributor
143 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed October 4, 2013

We had a brief stay at the resort while attending a family wedding. While the lobby was very pleasant and our room was clean (although a bit tired in the décor), there just wasn't anything spectacular about this place.

Our main disappointment was that the staff seemed to have no sense of urgency. From the front desk to the bar to the restaurant, no one was in a hurry to answer our questions or serve us. With a little bit of effort to improve their customer service, they could really make this place shine.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bookworm426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari B, Director of Sales at Quail Hollow Resort, responded to this review, October 7, 2013
Thank you for your response. I would like to apologize that our staff was not accommodating during your stay. I assure you that this is not a standard of Quail Hollow Resort and that we will take measures to correct our mistakes. We use these surveys and responses as a learning tool. Your concerns have been expressed to our Front Office Manager and to our Food and Beverage Director. Again, I apologize and hope you will choose to stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Painesville
0.5 mi away
Comfort Inn
Comfort Inn
#1 of 5 in Painesville
4.0 of 5 bubbles 420 reviews
3.4 mi away
Steele Mansion Inn & Gathering Hub
5.0 mi away
Best Western Plus Lawnfield Inn & Suites
Show Prices
Show Prices
Show Prices
4.3 mi away
Residence Inn Cleveland Mentor
4.2 mi away
Hampton Inn & Suites Cleveland-Mentor
7.0 mi away
Holiday Inn Cleveland East - Mentor
Show Prices
Show Prices
Show Prices

Been to Quail Hollow Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quail Hollow Resort

Property: Quail Hollow Resort
Address: 11080 Concord Hambden Rd, Painesville, OH 44077-9557
Phone Number:
Location: United States > Ohio > Lake County > Painesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Painesville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
Number of rooms: 176
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline and Travelocity so you can book your Quail Hollow Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
Quail Hollow Resort Ohio/Painesville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing