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“Extremely Dissapointed”

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Maplevale Farm Bed and Breakfast
Ranked #4 of 4 Oxford B&B and Inns
Pennsylvania
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Extremely Dissapointed”
Reviewed October 26, 2008

Maplevale Farm B&B was not at all what we expected. The other two couples who were also guests and with whom we had breakfast on our first morning was the highlight of our stay. We arrived late on the first evening (10 p.m.) and were given a code to a lockbox to let ourselves in and to find our way to our room (we were told that the owners would be in bed if we arrived at this time). Upon reading the "manual" in our room to learn about the B&B, it was clear that they have had problem guests in the past and were writing to those people, i.e. you were told not to take the sheets with you when you left (they were 400 thread count at best on just a full size bed--the room was plenty big for a king), not to use a towel to remove your makeup (they provided a scratchy cloth for that purpose), you were given one bath towel and one wash cloth per person (no hand towels) and had no access to any closet (every closet in our room and bathroom was locked tight), so you were expected to use a clothes tree with a few provided hangers.

When relaxing in the living room with our college age daughters late one afternoon/early evening (they were the reason that we were in town visiting), we could hear the television of the owners, who evidently lived in a back part of the house. Since we wanted to focus on a personal conversation, we quietly closed a set of French doors that would allow for a bit of privacy and also allow us not to disturb the owners, only to find one of them opening the doors a few minutes later without so much as a "am I disturbing you" or "would you mind opening these doors when you are through," etc. Instead we were greeted with "we need to keep these doors open so the other guests (who were not even on the premises at the time) can get to the refrigerator.” This was a small refrigerator placed in the dining room since the one in the B&B's kitchen was off limits. You see, the kitchen was blocked off with the dog gate to keep the owners dog locked in the kitchen--not the most sanitary one might say for those of us who are allergic to dogs and would prefer that our food was not prepared in the same room that had housed a big dog for the evening. The owners were cordial at best, but made you feel as though you were intruding in their home and that they really didn't want to be in the hospitality/service business. Needless to say, we decided to leave the B&B earlier that evening than anticipated to have dinner in what we knew would be a crowded restaurant where more personal conversation would be difficult. At breakfast the next morning, when I inquired what was being served (on both days plates of food were put in front of you, but you were never told what you were being served), I was told very 'smartly' that it was "stuffed French toast, so stuff yourself." It was a very uncomfortable and unwelcoming B&B and I believe that if the owners really want to be in the B&B business, they should stay at a Ritz Carlton to learn what gracious hospitality and service are and be prepared to offer that to their guests. We were treated more like they were doing us a favor--and we were the paying guests. Odd and very disappointing indeed.

  • Liked — Its location to the university where we were visiting our daughters.
  • Disliked — The attitude of the owner(s) who left you with the feeling that you were intruding.
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Headhunter007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barkjohn, Owner at Maplevale Farm Bed and Breakfast, responded to this review, November 12, 2008
There is very little that gives us more pleasure than when our guests feel free to bring family and friends back to enjoy our B & B with them. These particular guests and their guests enjoyed the common areas for almost three hours. During that time we were glad to give them more wine glasses, four are always provided, as their party expanded. Had they let us know that they needed anything else we would have been more than happy to comply. It seems that the real issue here is that we asked that they extend the same access to the Common areas to the other guests that they had enjoyed over the course of the evening. We are concerned that this was considered wrong of us to ask. We are available to our guests at all times when they are registered with us and we do reside in our B & B, as Ohio law dictates. We have had the pleasure of meeting so many wonderful people in our eight plus years of operation, while extending the best service possible and in helping our guests whenever needed. There was so much time during their stay when these guests could have directed their concerns to us personally or they could have filled out the comment card, provided in each room. Addressing the minutia of complaints in the rest of this post is irrelevant to the root problem of not giving consideration to the others checked in during the same time frame. That they did not come directly to us is baffling.
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32 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
chicago il
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2006

Had a wonderful stay with the best breakfast I have had in Oxford. Don't bother to stay anywhere else.

Stayed September 2006
Helpful?
3 Thank barkand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maplevale Farm Bed and Breakfast

Property: Maplevale Farm Bed and Breakfast
Address: 3891 Oxford Millville Rd, Oxford, OH 45056-9045
Location: United States > Ohio > Butler County > Oxford
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #4 of 4 B&Bs / Inns in Oxford
Price Range (Based on Average Rates): $$
Number of rooms: 3
Also Known As:
Maplevale Farm Bed And Breakfast Oxford, Ohio

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