We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A shelter from the storm”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites
Ranked #1 of 1 Hotels in Oakwood Village
Silver Spring, Maryland
Level 6 Contributor
1,111 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
“A shelter from the storm”
Reviewed December 27, 2012 via mobile

We stayed here last minute seeking shelter from a blizzard. Tucked way off the road, this place is quiet and out of the way. Your basic upgraded Holiday Inn: clean, good Internet, iffy TV channel selection. Everything worked; breakfast room very basic but you can fill up. Not a tourist destination, but if you need a room in this area you could probably fo a lot worse.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaseaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

102 reviews from our community

Traveler rating
    37
    25
    11
    18
    11
See reviews for
28
18
8
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Ohio
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 30, 2012

We were guests of this hotel during Thanksgiving weekend. We stayed a total of 3 nights. The front desk staff was very professional and helpful. Room was clean, although a bit small for 4 people, but that was minor. The only other complaint, if you want to call it that, was the the pool could have been a little warmer. The staff were proud of their work, always had a smile in their face, and were eager to make all guests as comfortable as possible. Great experience! We will consider this hotel in the future!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guest683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Kentucky
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 18, 2012

My wife and I stayed here during an exhausting trip. We arrived at 1:30am. Lady at the desk had messed up the gentleman's bill who was checking in ahead of me. She seemed bothered that we were there. Room was $140 something plus tax!!!! If we had not been so tired I would have left. I asked why it was so expensive and she said I should have booked on-line. I understand but $40 difference was excessive I thought. Ridiculous price for and old room with nothing special. Would not stay here again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluuegrassboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn & Suites, responded to this review, November 7, 2012
Dear Bluuegrassboy,

We appreciate your willingness to share your experience as this is the best tool we have to improve upon guest satisfaction. It is regrettable that you received an unacceptable service from our staff and for this I apologize for any inconvenience it may have caused you. I will make sure that your comments will be forwarded to the appropriate departments and be reviewed. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make it right.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Oakwood Village hotels

Columbus, Ohio
1 review
Reviewed October 6, 2012

When I checked in, I was told that I had a smoking room. Since I booked through Priceline, it costed me an up charge of $20 to get a non-smoking room. I travel for a living and this is the first time I was up charged for non-smoking. Once we get to the room, the door was open, the tv was on and the room only half cleaned with no one in sight. I generally am a person that is easily pleased and happy to have a clean room. However this experience was ridiculous and needed to be shared.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cwilson934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn & Suites, responded to this review, October 22, 2012
Dear Cwilson934,

As always we are glad to read feedback from one of our valued guests. Thank you for taking the time to express your thoughts and concerns. We are sorry our hotel did not live up to your expectations and for any inconvenience the room rate, room accommodations and housekeeping services may have caused. We appreciate your feedback as this is our best resource for improving guest services. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, Virginia
2 reviews
Reviewed July 21, 2012

Quick trip to Cleveland area. Didn't want to stay in Cleveland but south of town. We found this HI Express. Very friendly staff under the leadership of Mr. Patel, GM. He not only directs his staff but also helps them! The full breakfast was awesome with the mainstay cinnamon rolls. Saw sign on interstate. Decent area with Sam's and Ollie's across the street. Other food, shopping nearby

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthews, North Carolina
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 30, 2012

I can not believe this property got any good reviews. I travel for a living and this place make a motel 6 look like the Ritz. Do yourself a favor and drive 10 more minutes down the raod to the Hampton Inn. This was the worst Holiday inn I have ever stayed at and it cost $161 a night. The hotel was at least 20 years old and had NEVER been remoldeled. Wallpaper was falling off, furnture and carpet worn out, it was a dump. I had to meet a customer and had to drop off my stuff and run or I would have changed hotels. I actually checked the bed bug register to see if they had been reported! It is also located in a less than nice place in town.

Room Tip: Find another hotel
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chuck P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn & Suites, responded to this review, August 9, 2012
Dear Chuck P,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, OH
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2012

We needed to check in prior to the 4 pm listed time. This was a special request due to our extenuating circumstances, or we would not have asked. But the manager went beyond the call of duty and WELL beyond expectations to let us in a couple of hours early. We can't be more pleased at the email exchange, complete with not one but TWO contact numbers in case we had problems or needed more questions answered. The room was cool (thankfully!) when we arrived, and the room was indeed nonsmoking. We thought that perhaps a different room might be offered to us (smaller bed, smoking or some other change) since we needed special consideration, but no, the room was fully ready upon arrival. We have chosen this location as our hotel of choice when we (often) visit this area. We are grateful.

Room Tip: A/C is relatively quiet, shower head actually works well, towels had no lingering smoke smell as in...
See more room tips
  • Stayed May 2012, traveled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJH226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaibhavpate, General Manager at Quality Inn & Suites, responded to this review, May 23, 2012
Ms. UT ( I remember who you are, but didnt wanted to mention it publicly :) )

Thank You very much for your kind words. I am thankful that you took our time and emailed us your request. With such an advance request, our team had enough time to work out an appropriate solution for you. I am glad you liked our establishment and hope for you to keep coming back at our hotel.

Thank You again for you kind words. We are blessed at this hotel to have such a kind and wise guests.

Thank You
Vaibhav Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Oakwood Village
4.8 mi away
La Quinta Inn & Suites Cleveland Macedonia
4.8 mi away
Country Inn & Suites By Carlson, Macedonia
3.0 mi away
SpringHill Suites Cleveland Solon
Show Prices
Show Prices
Show Prices
4.7 mi away
Hilton Garden Inn Cleveland/Twinsburg
3.0 mi away
Homewood Suites by Hilton Cleveland-Solon
5.7 mi away
Comfort Suites Twinsburg
Comfort Suites Twinsburg
#2 of 3 in Twinsburg
100 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 23303 Oakwood Commons Dr, Oakwood Village, OH 44146-5700 (Formerly Holiday Inn Express Cleveland Oakwood Village)
Phone Number:
Location: United States > Ohio > Oakwood Village
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Oakwood Village
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Quality Inn & Suites of Oakwood Village promises an outstanding, fulfilling and quality stay. Our hotel is centrally located between Cleveland and Akron/Canton airports at Exit 23 on I-271 and Broadway Ave and also very close to Hard Rock Rocksino. We are the Quality Choice when choosing a hotel in the Solon, Twinsburg, Northfield, Bedford, and Macedonia areas. We invite you to embrace our hotel. As you enter our entrance your quality stay begins. Our Responsive, Friendly and Quality staff is committed to service, all guests will be sure to meet any of their needs, big and small. Once you enter your room, be sure to take a good look around. From plush carpeting to Quality bedding, each and every guest room has been made to better serve your needs. We offer complimentary Wireless Internet access which is located throughout the entire hotel. We have an indoor pool, whirlpool and sauna to help our guests relax after a long day. Our Q-Breakfast bar has a multitude of choices to offer to start your morning right. We are not your typical hotel and will not treat you as just another guest. We strive to make your top priorities our top priorities with 100 % guest satisfaction commitment. So, next time you travel, Stay Practical, Stay Quality with the Quality Inn & Suites of Oakwood Village! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz, Choice Hotels, Hotels.com, Expedia, Travelocity, Hotwire, TripOnline SA, Cancelon and getaroom.com so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cleveland Oakwood Village Hotel Oakwood Village
Holiday Inn Oakwood Village
Oakwood Village Holiday Inn
Quality Inn & Suites Oakwood Village, Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing