We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Food is usually good, but service is horrible.”
Review of Bob Evans

Bob Evans
Ranked #10 of 45 Restaurants in Norwalk
Certificate of Excellence
Restaurant details
Reviewed January 28, 2013

Most of the time the food is good, but on this visit, it could have been better. First, the waitress brought our drinks, then disappeared. I finally spotted her 5 MINUTES (I timed it ) later wiping off the counter. I had to physically walk up there to get her to come back to the table to take our order. I asked for banana bread, but quickly changed it to rolls (even before she took my husband's order). She came back with banana bread. I pointed out the error and she came back with rolls. They were crunchy. They flaked apart when I tried to cut them in half. We choked them down and asked for more thinking we'd get fresh. Nope. Just as hard as the first ones. The waitress disappeared again. I had ordered the all you can eat soup and salad and wanted more soup. It took forever for her to come back to the table to see if we needed anything. They were not busy, so I haven't a clue where she kept running off to. The chili I ordered had been burned. It had a very bitter taste to it. I changed to vegetable soup. It was lukewarm. The only good one was the chicken noodle. I think they need a new manager at this location. I have never had him come to the table to see how things are and we go there at least three times a month.

1  Thank Mellissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (51)
Traveler rating
Traveler type
Time of year

41 - 45 of 51 reviews

Reviewed September 18, 2012

We stopped at the Norwalk Bob Evans on Saturday Sept 15 2012 because there is a severe lack of restaurants in norwalk. We figured Bob Evans would be safe and consistent like everywhere else.

First, we had to wait for a table. when they took us to a table there were empty tables everywhere that were piling up with dirty dishes and food waste. There were no bus boys in sight. the floors were very dirty. the table had been wiped but had syrup or some other sticky stuff all over it and i had to use my napkin and some water to wash it as nobody was around to ask to wipe it off.

It took 10 minutes to see a server, another 10 to order, 25 to get salads which came a minute before the meal, and the food was cold. My sandwich had been sitting so long the bottom was soggy from condensation from the plate. They were out of cole slaw, and apparently our sparse salads were the last as the lady at the table next to me waited for 30 minutes only to have the server tell her that the kitchen was too slow and had not chopped up any more lettuce to make salads.

Overall it was a very poor disappointing experience. I would have walked out had i not had a cranky hungry toddler with me, so we stayed and the experience got worse and worse as the minutes passed. Management is very lacking at this location and i would never go back.

    • Value
    • Atmosphere
    • Service
    • Food
Thank patgizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

Just wanted to let you know that the Service and Food at this Bob Evans was a great eye opener for the beginning of both weekend days. From the Hostess to the server/chef and the Manage, this restaurant gets our thumbs up. We went to Cedar Point Amusement Park which also gets a good mark for it's spotlessness. Thanks again Ohio for another wonderful vacation experience!

    • Value
    • Atmosphere
    • Service
    • Food
Thank zenachris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

We enjoyed the Bob Evans in Fermont, OH. The food was served promptly by a very cheerful waitress - even though she looked like it was way too warm in the kitchen areas - she admitted that their air conditioning wasnt' working properly - seems like a theme in Fremont, as the same thing was going on at the Applebee's the night before!! It was hot - nearly 100 degrees on the weekend - but it is, afterall July...get your A/C's tuned up folks.

1  Thank MichiganQui1ter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2012

Bob Evans is Bob Evans...lived up to expectations; service good food good

1  Thank Ali K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Bob Evans also viewed


Been to Bob Evans? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing