The staff here is absolutely phenomenal, going above and beyond for my boyfriend and I. When our connecting flight was cancelled, the airline was supposed to help us get a hotel for the night and fly us out the next morning. Keep in mind, we were flying out of Los Angeles at night and got to Cleveland for our Raleigh connection around 6:30am, and finally left the airport around 9:30 after waiting in the customer service line for an hour and a half. The airline did NOT set up a reservation, and we were completely exhausted. The customer service hot line even told us we would have to drive BACK to the airport to get a voucher to pay for this hotel.
Mickey, John, and Leia at La Quinta were more than accommodating, going above and beyond to help us. Mickey even drove to the airport to attain this voucher to pay for the hotel!! What a gesture. I was blown away with their professionalism and generosity. The bed was comfy and the water was hot, too!
Long story short, if I ever have the misfortune of having to visit Cleveland again, I will only stay at this here. Thanks guys for everything!!
- Official Description (provided by the hotel):
- The newly renovated La Quinta Inn & Suites is located just 4 miles from Cleveland Hopkins Intl. Airport. Our rooms come fully equipped with amenities like microwave and refrigerators, free wireless high-speed Internet access, 42-inch flat screen TV w/premium cable channels. Wake up on the Bright Side with a free newspaper and our complimentary Bright Side BreakfastTM served each morning. ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Inn And Suites Cleveland Airport West
- La Quinta Inn & Suites Cleveland Airport West Hotel North Olmsted
- Hampton Inn North Olmsted
- North Olmsted Hampton Inn
- La Quinta Inn & Suites Cleveland Airport West North Olmsted, Ohio