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“Very Disappointing”

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La Quinta Inn & Suites Cleveland Airport West
Ranked #2 of 10 Hotels in North Olmsted
Reviewed October 1, 2013

Check in time was 3pm for Hotel and checked in at 3:45pm. Went up to the room and the room was still being cleaned. Used my cell to call the front desk and was told to come back down and I could get a different room. Since I was on the fourth floor baggage and all I optioned not to do that. Can't understand if they had rooms ready why I wasn't given one of those. (In case you are wondering what else could have been done. This isn't the first time a clerk has made a check in error with me. Other places sent up new room keys and someone to take my luggage to the new room. That is customer service). I waited around in the hall while it was being finished. Took about 10 minutes. Room looked okay but I couldn't help wondering just how thorough the cleaning was since it was interrupted. Got moved into the room was taking a few minutes to unwind so turned on the TV. The picture was all snowy, very much like antenna days. Couldn't believe this was how the picture was suppose to look so called the front desk and they sent someone up to check the cable. He confirmed that unfortunately, that was currently the quality of the cable. It was a king size bed and there weren't enough pillows to cover the bed and also very few baht towels. The continental breakfast was poor. The sausage looked horrible not a surprise no one was eating that. Only fruit was green bananas. Won't stay at this hotel again.

  • Stayed: September 2013, traveled as a couple
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Thank yaya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 - 400 of 566 reviews

A TripAdvisor Member
State College, Pennsylvania, USA
1
Reviewed September 27, 2013

Very small, dark room - about three feet around the sides and foot of the bed; wardrobe difficult to access. TV reception poor. Bathroom awful: tiny vanity; sink drain very slow; no place to hang wet towels; shower curtain so high, water sprayed under it and into middle of bathroom floor; no place to put soap or shampoo in the shower. However, staff were very nice and breakfast was better than average.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

Just stayed at La Quinta Inn Cleveland Airport West. The staff was great especially Venesha at the front desk. I had accidentally made reservations at the North location and she went out of her way to help us cancel that reservation and rebook at the West location. The rooms are nice and the gym was great. With the free breakfast included it was a great value and easily as good as another hotel we stayed at in Cleveland earlier in the week that was about twice the price.

  • Stayed: October 2012, traveled with family
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Thank dcubedwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

Very clean, great beds, good breakfast ! Very impressed with their attention to details. Touching up paint in the hallways & wiping off fingerprints on door jams. Clearly the staff and management take pride in their jobs and the hotel. Staff was super friendly and pleasant. We travel out East to visit family, we will make this hotel our midway stop from now on!

  • Stayed: September 2013, traveled with family
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Thank lindaap4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

  • Stayed: September 2013, traveled with family
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Review collected in partnership with La Quinta
Thank 94jills
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 19, 2013 via mobile

This is the 2nd La Quinta on this trip. Impressed with staff, room, and value. We used this as a stopover for the Rock and Roll and found much better value and easy access to Cleveland. Breakfast was free and was not good. Eggs steamed or poached bounced on the plate like rubber. We could have left a little late.overall excellent value for money. Could nick pit and complain tv not HD but truly i couldnt care less. This hotel chain hits the mark with value for money. Not as good as Appleton eisconsin but still recommended.

  • Stayed: September 2013
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Thank Ethhvuhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

On a recent trip to Cleveland, my wife and I stayed here for 9 days. It was an excellent place to stay with reasonable rates. The owner, Kumar, was friendly, courteous, and helpful in every regard. The complementary breakfast was very good. The motel is in an ideal location with numerous restaurants nearby as well as a large, upscale shopping center. We plan to return to the area next summer and, based on our exceptionally pleasant visit here, will look forward to staying here once again. -Jim

  • Stayed: September 2013, traveled with family
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1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Cleveland Airport West

Address: 25105 Country Club Blvd, North Olmsted, OH 44070-5312
Phone Number:
Location: United States > Ohio > North Olmsted
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in North Olmsted
Price Range: $77 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Cleveland Airport West 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The newly renovated La Quinta Inn & Suites is located just 4 miles from Cleveland Hopkins Intl. Airport. Our rooms come fully equipped with amenities like microwave and refrigerators, free wireless high-speed Internet access, 42-inch flat screen TV w/premium cable channels. Wake up on the Bright Side with a free newspaper and our complimentary Bright Side BreakfastTM served each morning. ... more   less 
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Also Known As:
La Quinta Inn And Suites Cleveland Airport West
La Quinta Inn & Suites Cleveland Airport West Hotel North Olmsted
Hampton Inn North Olmsted
North Olmsted Hampton Inn
La Quinta Inn & Suites Cleveland Airport West North Olmsted, Ohio

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