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Candlewood Suites Cleveland North Olmstead
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Reviews (241)
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All reviewsacross the streetfront deskfree laundryfull kitchenpots and pansseparate bedroomstove toprecliner chairstudio apartmentspacious bathroomhome away from homewould definitely stay here againenjoyed my stayi highly recommend this hotelan overnight stayfitness centerwest side
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Reviewed December 16, 2013

I selected this hotel for our stay in North Olmsted due to the location in relation to the mall and price. When you walk in to the lobby you can tell that the hotel has recently been updated and everything was quite stylish. The room is also very impressive when you walk in, you really have everything you would need to live and cook there for longer than just a night and it was immaculately clean. My husband loved that there was a recliner in our room, but the tv was a bit small and far from the bed for our liking. There were also limited channels and no "on demand" availability, although the front desk offers CD, DVD and VHS rentals, nothing that was too new though. We enjoyed a very restful sleep and had absolutely zero issues with the hotel allowing dogs to stay, I think it is great that they do so.

I did not give them an "excellent" rating because there is no pool, no breakfast (although you can buy it there, or there is a great bagel bakery down the road a bit), there is no one working the front desk from 11pm-7am, plowing of the parking lot could have been better, and I didn't receive the email confirmation they said I would when I booked.

*I should note that for some reason our GPS did NOT take us to the correct place when we typed in Candlewood Suites address but when we called the employee was very helpful in getting us there despite not knowing the area at all!

  • Stayed: December 2013, traveled as a couple
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Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northolmsted, General Manager at Candlewood Suites Cleveland North Olmstead, responded to this reviewResponded January 27, 2014

Michelle,
Thank you for the fantastic review. We hope to see you again in the near future.

Sincerely,
The Candlewood Suites Cleveland Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

We stayed 2 nights. The room was a suite with a door to the bedroom and everything needed in the kitchen (including a dishwasher). Room was clean and fairly new; staff was friendly. Also was mostly quiet for our stay. We needed to do a load of laundry, and the laundry room was adjacent to the exercise room. Both had great facilities. And the price was the best part! Would not hesitate to stay there again.

  • Stayed: November 2013, traveled with family
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Thank otay5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northolmsted, Manager at Candlewood Suites Cleveland North Olmstead, responded to this reviewResponded December 2, 2013

Hello,
We just wanted to reach out and thank you for the great review. We are happy to hear that you had a chance to take advantage of the kitchen and free laundry facilities. Hopefully we ill see you again in the near future!

Sincerely,
The Candlewood Suites Cleveland Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

I booked this hotel on basis of reading trip advisor reviews. I had a good experience. Staff were excellent, very polite and professional. Room was nice size and had good amenities, fridge, freezer, hob. My only 2 complaints were that the mattress seemed well used-it was very soft and the internet connection in the evenings was really bad. Overall it was a nice place.

  • Stayed: November 2013, traveled solo
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Thank Expl0rer12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northolmsted, Manager at Candlewood Suites Cleveland North Olmstead, responded to this reviewResponded November 15, 2013

Hello ,
We wanted to thank you for your honest feedback about Candlewood Suites North Olmsted. It was great to hear that you had a good experience our staff and property. We felt it was important to let you know that the high speed Internet is converting over to a new system on 11/25/2013. We feel that this change will have a positive impact on the guest experience.
I understand that your bed was not as comfortable as you would have liked. We will look up your reservation and room number and have our Maintenance Engineer review the bed and change what is needed.
Thank you again and we look forward to having you as our guest in the near future.
Sincerely,
The Candlewood Suites Cleveland Team

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Reviewed October 23, 2013

I'm from Ohio and we were visiting family there in North Ridgeville which was only a 10 minute drive. The room was an adorable studio with a kitchenette and nice sized bathroom. My only real complaints were that the tv had limited channels (no amc were walking dead fans), and also you had to exchange your towels and we were up early and out late. It was a great value and a wonderful stay. The staff I did see we're friendly and it was generally quiet.

  • Stayed: October 2013
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Thank Roseandkevin624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northolmsted, Manager at Candlewood Suites Cleveland North Olmstead, responded to this reviewResponded November 5, 2013

Hello,
Thank you for the great review. We appreciate you taking the time to let others know about your stay. We hope that you will stay with us again should you come to Cleveland, Ohio again.
Take care and have a great holiday season!

Sincerely,
The Candlewood Suites Cleveland Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

This was our second stay in a Candlewood property during an extended driving trip through the Midwest. Although it was not a newer Candlewood hotel (see Joplin, MO) it was was fine for the two nights we stayed. This hotel showed it's wear in the hallways and rooms but overall it was a clean comfortable place at a very reasonable price. Special kudos to the staff at this Candlewood. They are very friendly and helpful and really go out of their way to make sure you have a pleasant stay. Other notes: it was a short drive (less than 20 minutes) to a few of the sights we wanted to see (Malley's, museum and Little Italy). There was a Walmart conveniently located across the street for any trip items we needed. And free laundry machines! Nice.

Stayed: September 2013, traveled as a couple
Thank Gary Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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