We found this "hotel" online and from the other reviews and the good price, I assumed we would be fine. We arrived late Wednesday night 11/21/12 and found it strange that there weren't many cars in the parking lot. Don't get me wrong, the hotel is located in a very convenient area. Close to a mall, restaraunts, ect. However the man working the desk (I think his name was Joe) was a little rude up until I asked what his name was. The front lobby seemed a little sketchy and already made me feel uneasy and nervous. It turns out according to Joe that this is an extended stay hotel and some people have been living there as long as 6 years! We get to our room on the second floor and it is a spacious studio. There is a flat screen tv and a kitchen. The bathroom was dirty. Hair and dirt on the toilet seat. Gross stains on the couch. If you cut the light on in the kitchen, the refrigerator would buzz very loudly. The sheets clearly had not been changed on the bed. I immediately called down to the front desk and our room was changed to another one a couple of doors down. It was supposed to have been a non-smoking room but you could definately smell that there had been smoking. This room was cleaner than the first one but still just very uncomfortable (thank God for our Lysol). The toilet kept backing up and when we called down early the next morning to have someone fix it, they said there was no one who could come up but I could come down and get a plunger. I came down and one of the ladies who turned out to be housekeeping ended up bringing a disgusting plunger with dried tissue on it up to the room for US to plunge! That was pretty much the last straw and we spoke to the young lady at the desk, who was very nice and understanding and allowed us to check out without penalty. I'm sorry this was just not a good stay or experience. I do not recommend this hotel.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay America - Cleveland - Great Northern Mall North Olmsted, Ohio