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“Decent hotel, horrible manager”

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Courtyard Newark Granville
Ranked #2 of 3 Hotels in Newark
Certificate of Excellence
Rockford
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Decent hotel, horrible manager”
Reviewed June 2, 2014

Nice hotel, but the manager (Stacy) should be fired. Our refrigerator did not work on the first day of our stay and we lost $25 food. I was told a manager would call me back before we checked out two days later and that never happened. At checkout, the clerk refused to give me a $25 credit. Days later, after a lot of battle, finally the manager offered to credit my card $25 (I saved his voice mail promising this). Nearly four weeks later, I still have not received a credit. When I call the hotel to question this, the manager does not return any of my calls.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mbenham2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, June 12, 2014
Mbenham2,
Thank you for your review. I’m glad we were able to resolve the situation. I hope you consider staying with us again in the future.

Sincerely,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Leesport, Pennsylvania
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 1, 2014 via mobile

We stayed here two nights in late May 2014. The place is very lovely and well cared for. Our room was quite good,very clean, with excellent beds and linens. This hotel seems to be a favorite of business people coming to the area, and for good reason. The staff here all go out of their way to make sure you are comfortable and have everything you need for a pleasant stay. Don't hesitate to book.

Stayed May 2014, traveled as a couple
Helpful?
Thank Strive49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, June 10, 2014
Strive49,
We appreciate your kind comments and recommendations of Courtyard Newark to other viewers. We're thrilled to know the excellence in service and cleanliness that you experienced made for a comfortable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for writing!

Kind regards,
Thomas Mate, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warren, New Jersey
Level 4 Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 13, 2014

Staff went out of their way to make my stays with them enjoyable and friendly. The Newark Courtyard was if it was my "home away from home". Comfortable and great location to visit Denison University..

Room Tip: Room #307!!!
See more room tips
  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbsjr9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, May 19, 2014
pbsjr9,
Thank you for choosing Courtyard Newark while visiting Denison University. It's fantastic to know our staff's warm hospitality and excellent service consistently make your stays enjoyable. We're thrilled to be your "home away from home" and we hope to see you again soon. Thanks again!

Kind regards,
Thomas Mate, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2014 via mobile

Stayed over for a recruiting visit to Denison University. Only about a 6 minute drive very clean hotel. Staff very helpful and friendly.
No breakfast included. Would be nice for the price. Not much in area but a McDonalds next door.
Marriott property that is in good shape.

Stayed May 2014
Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, May 19, 2014
Thomas C,
We appreciate your review and feedback from your stay with us at Courtyard Newark. We appreciate the opportunity to serve your hotel needs while on a recruiting visit to Denison University. We're glad our friendly staff and clean hotel made for an enjoyable stay and we hope you'll visit us again in the near future. Thank you for your review.

Kind regards,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, ohio
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 28, 2014

The front desk people made you feel welcome and the lobby is lovely. The rooms are partly updated, the dresser was chipped and looked dated, the striped carpet didn't look great. Electric outlets are needed by the bedside tables. I moved the table and unplugged the clock radio so I could charge my phone. The placement of the toilet wouldn't be good for a person with long legs. The water area in the coffee maker looked dirty, it could have been minerals, but it was unappealing. The bed was fine, the pillow comfortable and it was very quiet.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HighlandHeightsOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, April 30, 2014
HighlandHeightsOH,
Thank you for writing a review. We appreciate your compliments on the warm hospitality of our staff and comfort you experienced during your stay, as well as providing opportunities for improving our guest experience. Your feedback assists in our mission to continuously improve our property. We appreciate you choosing to stay with us and we hope you'll return for another visit in the future. Thank you again.

Kind regards,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, NY
Level 6 Contributor
151 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 27, 2014

On arrival 'JAY' was friendly and smiled. He was busy, but took the time to simply welcome us. Marriott used to offer this level of service, sadly many property owners don't follow through. This owner seems to care. The entire place is in good repair, clean and well kept. Like most, I would like a cup of coffee without paying and my personal dislike for starbucks wasn't a big problem. Mcdonalds adjoins property. Starbucks can live without my $10/ cup for burned coffee.

Room Tip: Both sides of property are quiet, even the one next to the busy road. Many places to eat near by. Go...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newburgh_NYJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, April 2, 2014
Newburgh_NYJohn,
Thank you for writing a review. We're glad you enjoyed your stay and the level of service we provided. I look forward to recognizing Jay with a special commendation for his warm hospitality.

We appreciate your feedback and apologize for your disappointment with the coffee service. In addition to offering Starbucks coffee at our Bistro, guests still have the convenience of brewing a notable individual cup of coffee in all rooms. Your feedback is important to us as we continuously strive to improve our guests’ experience. We're pleased to have had you as our guest and hope you’ll visit us again in the future.

Sincerely,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Newark Granville

Property: Courtyard Newark Granville
Address: 500 Highland Blvd, Newark, OH 43055-2112
Phone Number:
Location: United States > Ohio > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Newark Granville 3*
Number of rooms: 81
Official Description (provided by the hotel):
The Courtyard Newark Granville hotel offers spacious accommodations and modern amenities for the needs of today's traveler. Before or after a day on the town, stay energized as you choose from a variety of breakfast and dinner offerings at The Bistro and enjoy Starbucks coffee and cocktails at the Bistro bar. This Newark hotel near Denison University offers free Wi-Fi and large work area in all guest rooms. Unwind in our Indoor Pool or on-site Fitness Center. Courtyard Newark Granville hotel is close to many area businesses and attractions such as Ohio State University - Newark Campus, The Reese Center, National Trail Raceway, The Longaberger Homestead as well as many dining and shopping options. ... more   less 
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Also Known As:
Courtyard By Marriott Newark Granville Hotel Newark
Newark Courtyard
Newark Marriott
Courtyard Newark Granville Ohio

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