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“Wonderful Experience”

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Courtyard Newark Granville
Ranked #2 of 3 Hotels in Newark
Certificate of Excellence
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160 reviews from our community

Traveler rating
    63
    55
    23
    11
    8
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53
23
16
41
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Newburgh, NY
Level 6 Contributor
151 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 27, 2014

On arrival 'JAY' was friendly and smiled. He was busy, but took the time to simply welcome us. Marriott used to offer this level of service, sadly many property owners don't follow through. This owner seems to care. The entire place is in good repair, clean and well kept. Like most, I would like a cup of coffee without paying and my personal dislike for starbucks wasn't a big problem. Mcdonalds adjoins property. Starbucks can live without my $10/ cup for burned coffee.

Room Tip: Both sides of property are quiet, even the one next to the busy road. Many places to eat near by. Go...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newburgh_NYJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, April 2, 2014
Newburgh_NYJohn,
Thank you for writing a review. We're glad you enjoyed your stay and the level of service we provided. I look forward to recognizing Jay with a special commendation for his warm hospitality.

We appreciate your feedback and apologize for your disappointment with the coffee service. In addition to offering Starbucks coffee at our Bistro, guests still have the convenience of brewing a notable individual cup of coffee in all rooms. Your feedback is important to us as we continuously strive to improve our guests’ experience. We're pleased to have had you as our guest and hope you’ll visit us again in the future.

Sincerely,
Thomas Mate, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 17, 2014

I travel extensively throughout the year all over the world. I also coordinate many conventions and retreats throughout the year for groups of 300+ . My favorite hotels are the Swissotel in Chicago, IL and the Epic in Miami, FL. They are both known for high standards and superb service. My experience this weekend with your hotel and team are now in that category.

Diana (front desk) was incredible with providing us with clear. concise directions from the highway to the driveway. My group room keys and room assignment list were wrapped and ready upon my arrival.

Everyone on all shifts were polite, friendly and ready to assist us in any way possible. I cannot say enough good things about the rooms. My daughter even used the laundry room. The cleanliness, decor and level of comfort was second to none. Next time, I will enjoy the pool and the exercise room.

Room Tip: Al the rooms are perfect.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Propevanfirstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, March 22, 2014
Propevanfirstl,
Thank you for your complimentary feedback from your recent stay with us at Courtyard Newark. We're thrilled to be amongst your favorite hotels and pleased to know our excellence in cleanliness, comfort, and hospitality played a part. I will be certain to share your kind comments with our team and will also commend Diana on her outstanding service. Thank you again for sharing your incredible reflections. We look forward to your next visit with us at Courtyard Newark.

Sincerely,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Vernon, Ohio
Level 5 Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 20, 2014

Really good stay. Very nice decor and very cozy rooms. The price is great and you cannot beat the price for the excellent quality of the hotel. The staff was very friendly. The hotel is right beside Texas Roadhouse and that is a plus. The bed mattress seemed a bit hard but doable. Overall, a very good place to stay. Would definitely go back.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Duane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, February 25, 2014
Duane G,
We’re pleased to have had you as our guest and we thank you for sharing feedback from your recent stay with us at Courtyard Newark. It’s fantastic to know that both our service and accommodations reflect our high quality standards. We’re glad you enjoyed your stay and we hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2014

We just returned from a trip to our hometown (Newark,Ohio) where we hosted the Bentz family reunion at the Courtyard. We have stayed there often over the years since it opened(and renovated). Just a note to let all know it was a superb performance by the entire Marriott staff. Jackie was so helpful in arranging and advising the set up, Diana and Stacy were so up and helpful in taking care of the "unexpected", and the housekeeping staff (led by Alyce) and performed by Felisha went over and above in taking care of the rooms/extras that came up. Especially the attitudes from Stacy and Felisha. They both had much more to do other than watching after our family. But they made us feel like we were the "only game in town". (And there were lotsa games in town as 4 or 5 high school basketball teams were staying there as well!) First class and a credit to the Marriott flag. Colonel & Mrs.Bill Bentz (Williamsburg, VA)

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, January 7, 2014
Bill B,
Thank you for taking a moment to share feedback from your experience with us at Courtyard Newark. Nothing brings us greater satisfaction than the recognition from our guests on the excellent service delivered during your visit. Our dedicated team of associates strive daily to provide exceptional guest experiences. I look forward to sharing your compliments with our staff and will be certain to recognize Jackie, Diana, Stacy, Alyce, and Felisha with special commendations for their outstanding service and sincere hospitality. We appreciate your continued patronage over the years and thank you for choosing Courtyard Newark for hosting the Bentz Family reunion. We hope to welcome you back again soon.

Sincerely,
Thomas Mate, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 30, 2013 via mobile

Arrived and was greeted in a very friendly manner. Hotel had guests for a school holiday basketball tournament and all was well. Never could get my Galaxy S-4 Smartphone to work with wi-fi in room. Quiet room with no noise. Bed mattress was very hard and had problems sleeping.

Stayed December 2013, traveled with family
Helpful?
2 Thank Gary from Western NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, January 5, 2014
Gary,
Thank you for sharing feedback from your visit to Courtyard Newark. We're glad you enjoyed a quiet stay and found our friendly staff and clean accommodations to meet your satisfaction. I apologize for the problems you encountered during your stay. We value you as our guest and hope you'll consider staying with us again in the future.

Sincerely,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mentor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2013

The front desk working on Sat., Dec.28, 2013 (Stacey Curry) was rude and had an attitude. I asked for a price adjustment because everyone else in our group (12 rooms) paid $79. My rate was $87. He flat out said no and turned his back on me. I continued to ask questions about the rate, including asking about the aarp rate. He told me it was $101 which was a lie, $79.90 online. He continued to act superior and the maintainance man standing at the desk at the time also had the same attitude. The rooms were superior but the staff made this trip extremely unpleasant. Will never recommend this facility to anyone visiting this area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Newark Granville, responded to this review, January 7, 2014
Richard M,
I appreciate you writing and bringing these concerns to my attention. I'm sorry to hear about the unfortunate experience you had and would certainly never want to leave you with a poor impression. Please know your feedback is important to us and we hope to speak with you directly regarding the issues you encountered during your stay. Thank you again.

Sincerely,
Thomas Mate, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Newark Granville

Property: Courtyard Newark Granville
Address: 500 Highland Blvd, Newark, OH 43055-2112
Phone Number:
Location: United States > Ohio > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Newark Granville 3*
Number of rooms: 81
Official Description (provided by the hotel):
The Courtyard Newark Granville hotel offers spacious accommodations and modern amenities for the needs of today's traveler. Before or after a day on the town, stay energized as you choose from a variety of breakfast and dinner offerings at The Bistro and enjoy Starbucks coffee and cocktails at the Bistro bar. This Newark hotel near Denison University offers free Wi-Fi and large work area in all guest rooms. Unwind in our Indoor Pool or on-site Fitness Center. Courtyard Newark Granville hotel is close to many area businesses and attractions such as Ohio State University - Newark Campus, The Reese Center, National Trail Raceway, The Longaberger Homestead as well as many dining and shopping options. ... more   less 
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Also Known As:
Courtyard By Marriott Newark Granville Hotel Newark
Newark Courtyard
Newark Marriott
Courtyard Newark Granville Ohio

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