The hotel provides free shuttle from the airport which is only about 5 minutes drive to the hotel. At first glance, the hotel is pleasant with a relaxing resort feel. We booked a lagoon access room.
When we arrived, it was already 3.30pm.....but to our surprise, we were told that our room was still not ready. We were made to wait for about 40 minutes at the lobby. We complained a few times at the reception counter but got the same reply every time...'I will check'....but we never got any response after that. We finally got our room keys when I started to raise my voice and express my disapproval for the slow service.
The room itself is pretty old...but still pleasant. It opens up to a semi-private lagoon/ pool where only the residences of these rooms can share and enjoy. However, the water temperature in the pool was way too cold for swimming.
The views around the hotel are nice, with a lot of greens and landscaping. Breakfast is alright.
There is an Indian restaurant at the top floor which serves very decent Indian food which we enjoyed thoroughly.
We managed to book ourselves a 2 hour massage and spa which was good and relaxing. But as expected, the price was a tad higher than the many standalone spas in town.
All in all, our stay was pleasant, but not great. It's probably time for the management to invest on some refurbishment. Service levels could also be further enhanced.
- Official Description (provided by the hotel):
- Sheraton Mustika Yogyakarta Resort & Spa is offering unbeatable access to the must see attractions in the region, close to the UNESCO World Heritage Sites, and just minutes from International Airport. The night clubs entertainment are just within walking distance as it is in the hotel complex. In their warmly decorated guest rooms and suites, guests will enjoy private balconies and the signature Sheraton Sweet Sleeper(TM) Bed - a nine-layered custom-designed ensemble boasting an exquisitely comfortable, plush mattress, fluffy down hypoallergenic pillows, crisp cotton sheets, cozy blanket and signature blanket and duvet. Hotel guests will enjoy dazzling views of the garden, pool, and mountain. ... more less
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- Also Known As:
- Sheraton Mustika Yogyakarta Hotel Yogyakarta
- Sheraton Yogyakarta
- Yogyakarta Sheraton