My good impression started over the phone w/ reservations: the desk clerk was both efficient and genuinely friendly. She got everything right--first try--and gave some fast, very helpful information about the hotel and local area.
We were very frazzled and road-weary when arrived but this hotel really provided a rest and REFUGE. Check-in was fast, accurate and welcoming. Parking was close and convenient, and an elevator--and luggage carts--made the unloading easy; especially valuable since one of us has a physical disability.
The room was spacious, and immaculately clean, as were the hallways, lobby and all public areas. Ice/vending machines were readily available right on the same floor.
The pool and spa area were immaculate as well, with plenty of clean towels available. The water in both was crystal clear, and of a pleasant temperature for prolonged relexation. (This isn't a sniffy, spoiled need: the disability--a damaged spine, aggravated by long hours travelling in a car, really benefits from time in a pool/spa.) The pool and spa complemented each other in temperature, and were *clean* without an eye-watering reek of chlorine. That requires basic, dedicated routine maintenance--and this hotel does it.
The continental breakfast was basic, but plentiful and fresh.
Mainly, though, the staff of this hotel sets it apart and above. They're knowledgable about the area, and friendly without being gushy or intrusive. This was our first time in the area, and the hotel staff genuinely HELPFUL.
I recommend this hotel very highly.
They really did treat us like hosts do guests: cordially, and with our comfort and needs right in mind. Everybody, from the front desk clerks to the cleaning staff, made genuine hospitality seem easy and natural.
- Official Description (provided by the hotel):
- 59 Room, 2016 Platinum Award Winner, features all non smoking rooms, complimentary hot breakfast, indoor salt whirlpool/pool area, in-room micro/fridge units, free high speed internet. ... more less
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- Also Known As:
- Comfort Inn Millersburg
- Millersburg Comfort Inn
- Comfort Inn Ohio/Millersburg