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“Don't stay here!!!!!!”

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Super 8 Millbury/Toledo
Ranked #2 of 2 Hotels in Millbury
New York City, New York
1 review
“Don't stay here!!!!!!”
Reviewed February 24, 2014

The room stunk, the carpet was not clean, the bathroom was filthy, pink colored mold on the tub, the drain was clogged, the sheets and towels were dingy and yellowish, the bed was lopsided and part falling to the floor. I believe house keeping does not exist in this place. Don't stay... Drive a little further and you'll save yourself from the Heebie jeebies!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebJeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THOMAS N, Public Relations Manager at Super 8 Millbury/Toledo, responded to this review, February 26, 2014
I am extremely apologetic that your stay with us was not up to your standards; however, they were not up to ours either. This is not acceptable by any means. We have recently put a new Head Housekeeper in place to stop things like this from happening. We are also starting renovations this coming spring to update the property. We hope that you consider giving us another chance to see the progress we are making. Again, I am very sorry about your stay with us but I would like to thank you for taking the time to write this review so we know what needs worked on.
Kristen Brewer, Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Toledo, Ohio
1 review
Reviewed February 8, 2014

We stay at this hotel only because of the abundance of truck parking. The rooms are fine for the price, but the housekeeping is horrible. We have been there now 10 nights and we have only had the room cleaned twice and that was on our request. The only way to get our sheets changed was to change them ourselves. We continually have to ask for our room to be cleaned. This should not happen. Walls are also paper thin.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THOMAS N, Public Relations Manager at Super 8 Millbury/Toledo, responded to this review, February 13, 2014
First and foremost I would like to apologize that your stay with us was not up to your standards and frankly, those are not our standards either. I would like to inform you that we have put a new head housekeeper in place to fix these problems we are having with housekeeping. I hope you think about giving us another chance in the future. I would also like to thank you for taking the time to write this review! Again, I apologize that your stay here was not very great and we hope you give us a chance to change your mind. Have a super day!

Kristen Brewer, Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Millbury hotels

Millbury, Ohio
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 6, 2014

This is the 3rd Super 8 Hotel that I have stayed at in the last month and it is by far the worse in terms of service. I arrived a full 15 minutes before the breakfast was over and 1/2 the food was already gone. There was no attendant available at the time so I waited until one was available and when I asked for more milk the lady opened the fridge pulled out a 1/8 gallon of milk next to 3 full gallons and said, "this is all we have available" and partially filled the milk. A different patron asked for more yogurt and she pulled out one yogurt and said, "This is the last one". Both of these statements were obvious lies. The other Super 8s I have been to the attendants have been sure to provide sufficient breakfast to feed people up until 9am. Sometimes after 9 am if there was good reason why people could not arrive by 9am.

However, this was a blizzard and the attendant (Linda) was going out of her way to save money when it was clear that if the Super 8 did not feed people some of these people would not be able to make it out today and would go hungry.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fsmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THOMAS N, Public Relations Manager at Super 8 Millbury/Toledo, responded to this review, January 23, 2014
First and foremost I would like to greatly apologize for this experience because this is not acceptable behavior of a clerk and I would like to bring it to your attention that this is being handled. Unfortunately, due to the storm our clerk was trying to save supplies because we did not know when would be able to get out to pick up more however, it should have been handled another way. I hope that this does not discourage you from staying with us again in the future! Thank you for taking time out of your schedule to give us this feedback. Have a super day!
Kristen Brewer, Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shaker Heights
Level 6 Contributor
181 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed January 3, 2014

This place is good if you are looking for a clean room at the side of the freeway. There is a great bar/restaurant in front. They have a lot of cable channels, but still use tube tvs. The free breakfast was good. The staff was very nice!

Room Tip: The steps to the second floor can get slippery in the winter.
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank THINGS2LIVE4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THOMAS N, Public Relations Manager at Super 8 Millbury/Toledo, responded to this review, January 9, 2014
We are glad to hear you had a good stay with us and we hope that means we'll see you again! I would like to inform you that we are currently undergoing renovations and we are working on going from those tube tv's to the flat screens. Thank you for taking time out of your schedule to write this review!
Kristen Brewer, Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Millbury/Toledo

Property: Super 8 Millbury/Toledo
Address: 3491 Latcha Rd, Millbury, OH 43447-9786
Phone Number:
Location: United States > Ohio > Millbury
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Millbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Super 8 Millbury/Toledo 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
ALL NEW - DIRECT TV - LCD FLAT SCREEN TV'S - BRAND NEW ROOM'S - FREE BREAKFAST - FREE WIFI - FREE PARKING. ENJOY! Close to Downtown Toledo, Cedar Point Amusement Park, Toledo Zoo and Bowling Green University. Choose Super 8 Millbury / Toledo hotel for your Great Lakes getaway. With convenient access to Interstates 80 and 90, our Millbury hotel puts you within 14 miles of downtown Toledo and just a short drive from the most appealing Lake Erie-area attractions including Cedar Point, Put-in-Bay and Kelleys Island. Each room at our Millbury, OH, hotel offers time-saving amenities, including access to guest laundry facilities. We offer free 8-item SuperStart breakfast bonanza every morning and a lounge area for your gaming pleasure. Check email or make updates to your travel plans with free Wi-Fi Internet access from the comfort of your room. Free parking is available for all vehicles, and we are a pet-friendly hotel. Non-smoking rooms and Jacuzzi suites are available, and kids 17 and under stay free with an adult. Choose Super 8 Millbury / Toledo hotel for your Great Lakes getaway. With convenient access to Interstates 80 and 90, our Millbury hotel puts you within 14 miles of downtown Toledo and just a short drive from the most appealing Lake Erie-area attractions including Cedar Point, Put-in-Bay and Kelleys Island.Each room at our Millbury, OH, hotel offers time-saving amenities, including access to guest laundry facilities. We offer free 8-item SuperStart breakfast bonanza every morning and a lounge area for your gaming pleasure. Check email or make updates to your travel plans with free Continental Breakfast & Wi-Fi Internet access from the comfort of your room. PET FRIENDLY!!! "LIKE" US ON FACEBOOK! ... more   less 
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Also Known As:
Super 8 Millbury/Toledo Ohio
Super Eight Millbury
Millbury Super 8
Millbury Super Eight

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