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“wedding nightmare”

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Homewood Suites Cincinnati-Milford
Ranked #1 of 2 Hotels in Milford
Certificate of Excellence
parma, United States
1 review
“wedding nightmare”
Reviewed April 23, 2014

The room was good but the customer service is horrible. Out of the four people we talked to only one helped. I'm a general manager so I am very critical on that. Its a make or break for me and this was for a wedding(a big event). Theres just no excuses to me. Not for the amount of money the party spent. No one seemed to know what was going on or willing to satisfy except one person and we met her at check out!!!!! Will not return.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, August 20, 2014
I apologize for the miscommunication. There are always challenges when training new staff members. I know our Front Desk attendant issued refunds at check out. If there's anything further we can do, please let me know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

Traveler rating
    239
    70
    18
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    7
See reviews for
156
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Greenville, United States
1 review
Reviewed April 22, 2014

We enjoyed having two separate rooms. It made it great for our little ones to fall asleep while we could be up in another room. The kitchen has all the necessities you need. We wish there was a hot tub option in the pool room. The staff was great and helpful.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Melissa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, August 5, 2014
Thank you for your feedback! I'm glad to hear you were so comfortable in your room with your little ones. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewis Center, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2014

Great place to stay! I would recommend staying here for anyone, mostly families it give everyone plenty of room to space out inside the room. Great location tons of resturants to eat at and shopping is very close.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, April 25, 2014
I'm so glad to hear you enjoyed your time with us. I'm confident the families who choose us based on your kind words will feel the same way. Hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunwoody, Georgia, United States
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 19, 2014 via mobile

I stayed here five days and the hotel was ok. Not the best Homewood Suites I've ever stayed at. Ths staff were extremely nice. The rooms were ok. Decor was dated. Meals were nice. The gym is tiny. Although the equipment is new, if you are a workout junkie, find somewhere else to stay. This was a fine stay, just not the best for the money.

Stayed April 2014, traveled on business
Helpful?
Thank JaimeJ_ATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, August 5, 2014
Thank you for your feedback. I was sorry to hear you weren't completely satisfied with your stay. However it does give me the opportunity to inform you we have a small renovation coming in August which will be completed late September. For future reference we do have free day passes with a local gym 2 miles from us. Feel free to ask the desk clerk for one during your next visit. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, United States
1 review
Reviewed April 17, 2014

Not worth the money. Our wall paper was peeling, we had cracked tiles in the bathroom, and a crack in the ceiling. I would expect that in a hotel that charged less than $100 a night not over $150. The service was friendly at check in but deteriorated as time went on. When I asked an employee what time check out was in the morning he told me that it was 11:00 instead of 12:00.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Colleen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, August 5, 2014
Thank you for your feedback. I'm sorry you didn't feel you received the quality of service deserved for the price. We're aware of the condition of certain areas in our hotel that need attention. Thankfully we have a renovation coming in August which will be completed late September. We hope you will give us another opportunity to meet your expectations of the Homewood brand. Please reach out to me personally for your next stay and I'll be sure we have a room ready to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, Ohio
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 15, 2014

This is a very clean and nice hotel with a friendly staff. The rooms are large, the kitchenette well stocked and decor looked fairly modern. Breakfast was typical continental breakfast and we were surprised to find out there was dinner Monday - Thursday. Would stay again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmack37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, April 25, 2014
Thank you so much for the feedback. We look forward to having you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 1, 2014

Real value for money, close to offices, clean, and friendly staff! Their breakfast buffet has a good selection of items and are fresh. I did not use any other services like fitness or swimming areas during my stay, so have no comments.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 183raghavk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa G, Director of Sales at Homewood Suites Cincinnati-Milford, responded to this review, April 15, 2014
Thank you for your kind words. I'm so glad to know you enjoyed our services as well as the location. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Cincinnati-Milford

Property: Homewood Suites Cincinnati-Milford
Address: 600 Chamber Dr, Milford, OH 45150-1444
Phone Number:
Location: United States > Ohio > Clermont County > Milford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Milford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Cincinnati-Milford 3*
Number of rooms: 76
Official Description (provided by the hotel):
The top-rated, all-suite Homewood Suites Cincinnati-Milford hotel is located just east of Cincinnati along the Little Miami River. Enjoy apartment-style suites with fully equipped in-room kitchens, indoor pool, free Wi-Fi and a complimentary breakfast buffet. ... more   less 
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Also Known As:
Homewood Suites Milford
Homewood Milford
Milford Homewood Suites
Homewood Suites Cincinnati-Milford Ohio

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