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“Bad Experience”

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Country Inn & Suites By Carlson, Sandusky South
Ranked #2 of 7 Hotels in Milan
Certificate of Excellence
Jackson, United States
1 review
“Bad Experience”
Reviewed March 7, 2014

I didn't report any problems do to the fact there is a new Hampton Inn & Suites being built next door so it seemed to me that no one cares about putting money into fixing up a building that will not be used in the near future. The room was terrible. I ordered a single king bed and was given a double bed room. I was told by the staff that there was nothing they could do. The heating unit kept the room way to hot. The bathroom facet was broken. There was drywall falling from the ceiling. The wasn't a fridge in ANY of the rooms there. I work out of town all week and use the fridge everyday. That was a huge inconvenience. When i asked for a late checkout do to my work schedule I was given attitude by the staff like it was such a huge inconvenience to them. Such a bad experience that I will probably never stay in a Hampton Inn again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Vincent David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drew S, General Manager at Country Inn & Suites By Carlson, Sandusky South, responded to this review, March 11, 2014
Dear Guest,
Thank you for taking the time to provide feedback on your experience at my property. I’m very disappointed that your stay was not all it could have been and you left feeling unsatisfied. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guestrooms. Once again I apologize that your stay with us was not satisfactory. I appreciate your time in reviewing our hotel and hope that if you are in the area again you choose to stay at my property so that your unsatisfactory experience can be a good one.
Drew Schaeffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
kensington, United States
1 review
Reviewed March 6, 2014

THe staff was very friendly and breakfast was good. but when gathering our stuff to leave the morning after we stayed I noticed mold around the sprinkler in the bathroom and had I seen it the night before we would not have stayed here. Beds were not very comfortable. and we had a "suite" the suite was just a very large room with 3 beds in it... not very private.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Brittany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drew S, General Manager at Country Inn & Suites By Carlson, Sandusky South, responded to this review, March 11, 2014
Dear Guest,

I'm very sorry that your stay with us was not 100% satisfactory. I'm glad that you found our staff to be friendly and we will immediately address the issues you stated in the review. I hope that if you are in the area again you will choose to stay with us to make up for the unfortunate experience you had with this stay.

Drew Schaeffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, United States
2 reviews
Reviewed February 19, 2014

Great amenities, clean rooms. I was greeted promptly and given keys to my room. Breakfast was high quality as expected. Overall I would choose this location again. The parking lot was clean and free of ice and the sidewalks were shoveled.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drew S, General Manager at Country Inn & Suites By Carlson, Sandusky South, responded to this review, March 11, 2014
Dear Guest,

I would first like to thank you for choosing to stay with us while visiting the Sandusky/ Milan area. I'm glad that you found our staff to be friendly and the breakfast was an enjoyable one. I hope that if visiting again you choose to stay with us.

Drew Schaeffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandusky, Ohio, United States
2 reviews
Reviewed February 18, 2014

The guest rooms are clean and the complimentary breakfast offers something for everyone. The staff is friendly and courteous, and eager to please. It's a little tricky finding your way to the entrance.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephen C D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drew S, General Manager at Country Inn & Suites By Carlson, Sandusky South, responded to this review, March 11, 2014
Dear Guest,

I'm glad that you had an enjoyable experience while staying at our hotel. It's always nice to hear positive feedback about our service and amenities. I hope you will stay with is again while visiting the Milan area.

Drew Schaeffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
207 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 8, 2014 credit card Amex Card Member Review

This location, which is near the exit from the Turnpike, offer comfortable rooms, a Suite Shop, and a pleasant lobby area. The staff is generally very friendly however while the rooms are in good condition and certainly adequate, they are missing some of the newer "standards" of Hampton Inns such as microwaves and refrigerators. Parking is convenient and features Diamond HHonors parking spaces however snow removal on the access road is minimal and getting to the property can be interesting.

Stayed January 2014, traveled with family
Helpful?
Thank CVGJetGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie L, Manager at Country Inn & Suites By Carlson, Sandusky South, responded to this review, March 11, 2014
Dear Guest,

Thank you for staying with us! I'm glad that you found your overall stay with us to be a satisfactory one. We strive to be hospitable to every guest and to help with any need they may have. I know our entrance is a little tricky for which I apologize. If you visit the Milan/ Sandusky area we hope to see you again!

Natalie Longer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Berlin, Pennsylvania
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 7, 2014 via mobile

Either this place is that quiet, or the soft roar of the trains put me to sleep. Slept very well! Excellent pressure on shower! Decent breakfast. Well kept for an older hotel. New hotel for this chain being built next door. Friendly staff. Good place!

Stayed February 2014, traveled solo
Helpful?
Thank mesinspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cincinnati
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 31, 2014

Good location. Very clean. Nice employees. Breakfast was great. We were there in dead winter, but it would be great, less expensive stay choice for a trip to the lake or cedar point.Places to eat nearby.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmomCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Sandusky South

Property: Country Inn & Suites By Carlson, Sandusky South
Address: 11600 US 250 Milan Road, Milan, OH 44846 (Formerly Hampton Inn Sandusky/Milan)
Phone Number:
Location: United States > Ohio > Milan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Milan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Sandusky South 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hampton Inn Sandusky/Milan Hotel Milan
Hampton Inn Milan
Milan Hampton Inn
Country Inn & Suites By Carlson, Sandusky South Milan, Ohio

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