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“Not pleased”

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Holiday Inn Express Middletown
Ranked #4 of 5 Hotels in Middletown
Tallahassee, Florida
2 reviews
“Not pleased”
Reviewed July 22, 2014

We stayed in this hotel for two nights...hardly slept either night! We were on the second floor and all we could hear was someone walking/stomping in the room above us...until after 2:00 am!! Also several very loud kids running up and down the hallway...rooms are definitely not sound proof!! I normally can put up with some noise, but this went on until early morning. Also, there were cracks in the ceiling in the shower. We sometimes felt like the ceiling was going to collapse on us. Definitely NOT worth the rate. We paid much less for much nicer hotels on this trip!!

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Patti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, July 24, 2014
Dear Patti B,
Thank you for your review of the Holiday Inn Express Middletown. I'm so sorry to hear that your stay with us was less than satisfactory. If only we had known about the problems you were having while you were here, we could have better assisted you. On future visits we'd be more than happy to place you on the top floor, and I urge you to contact the front desk if you ever experience a similar problem. I hope that you will allow us another opportunity to earn your business on your next trip to Middletown.

Sincerely,
Joe G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    23
    27
    18
    10
    3
See reviews for
39
5
1
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Nashville, Tennessee
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 13, 2014

The staff was very helpful and knowledgeable about the area, the area around the hotel is minimalistic. The mall is closing and so were most of the stores but it was convenient to the location we needed for family. The room was clean and the indoor pool was nice.

Room Tip: Choose a room near the elevators. The side entrance door wasn't working the night we checked in...
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, May 16, 2014
Dear Rita P,
Thank you for taking the time to review the Holiday Inn Express Middletown. I will be sure to pass your comments on to the staff, they always enjoy hearing them. We look forward to another visit.

Kind thanks,
Joe G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surgoinsville, Tennessee
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 2, 2014

I have stopped at this hotel on several occasions on my way to visit family in Michigan. The staff go out of their way to make you feel comfortable. They are very helpful. The beds are comfortable and rooms are clean. The location is right off I-75 and is close to several restaurants.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherry05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, May 12, 2014
Dear Sherry05,
Thank you for taking the time to let others know about your stay at the Holiday Inn Express Middletown. I'm glad to hear you found our beds comfortable and rooms clean. We look forward to serving you in the future.

Kind thanks,
Joe G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romeo, Michigan
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 26, 2014

I am a big fan of Holiday Inn Express. The beds are so comfortable and the breakfast is good with a great variety. The breakfast here was the exception. The omelets were burnt on the edges of one entire pan. There was no fruit or cinnamon rolls (the cinnamon rolls are very good ).

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorrie1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, March 28, 2014
Dear Dorrie1949,
Thank you so much for your review of the Holiday Inn Express Middletown. I'm glad to hear that you found our beds comfortable. Please accept my apologies that our breakfast did not meet your expectations. I will discuss this with my breakfast hostess to ensure this doesn't happen again in the future. Please come back and see us on your next visit to the area.

Kind thanks,
Joe G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
231 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 420 helpful votes
Reviewed March 15, 2014

We stopped for a night in route to Florida. This is a basic Holiday Inn Express, and what you expect. Clean room, decent beds, ample parking, and everything you need for a decent nights sleep at a reasonable price.

We checked in late and left very early the next morning, but it is close to I-75, and near restaurants, gas stations, etc.

While not a resort, this is a good, clean place to rest your head for the night.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, March 18, 2014
Dear ToSquareBob1,
Thank you for taking the time to leave the Holiday Inn Express Middletown a review. I'm glad to hear that you found your room clean and got a good price. We appreciate you letting others know about your experience, and hope to see you again on your return trip.

Sincerely,
Joe G.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TX
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 12, 2014

This is not your typical Holiday Inn Express, the management and staff work diligently to make guests feel at home. Comfy beds, good linens and nice pillows. The location is great, off I-75 and close to many restaurants. The breakfast was the average run of the mill stuff but Bob Evans is nearby!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank letstravelTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, January 14, 2014
Dear LetstravelTX,
Thank you so much for your kind words. We look forward to seeing you again in the future!

Kind thanks,
Joe G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed January 6, 2014

We could not have asked for a more comfortable , clean bed and room after 15 hours on the road north. Service was exceptional , breakfast was delicious, and staff were friendly. Thank you! We will remember !

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bearsfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Holiday Inn Express Middletown, responded to this review, January 7, 2014
Dear Bearsfield,
Thank you very much for taking the time to review our property. The staff works hard to make every guest comfortable, and loves to hear when they hit the mark. We look forward to hosting you again!

Kind thanks,
Joe G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Middletown

Property: Holiday Inn Express Middletown
Address: 6575 Terhune Dr, Middletown, OH 45044-6251
Phone Number:
Location: United States > Ohio > Butler County > Middletown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Middletown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Middletown 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Middletown, Ohio is conveniently located near restaurants and shopping. We are right off of I-75 at exit 32. We are located 35 miles south of the Dayton International Airport and 45 miles north of the Cincinnati/Northern Kentucky Airport. The hotel is located within 15 miles of Kings Island Amusement Park and The Beach Waterpark. If your are into flea market shopping, Trader s World is a short distance from the hotel. For the business traveler the hotel is also within minutes of AK Steel, Wausau Paper, Proctor & Gamble, General Electric and Miami University. We feature 64 spacious rooms ; with indoor heated pool and hot tub; complimentary Express Start breakfast each morning. Our staff is friendly and willing to assist you in finding a great place to dine or directions to any of our local entertainment. If you are looking for a convenient location for your trip, then come and stay with us on your next visit. We look forward to seeing you at the Holiday Inn Express, Middletown, Ohio. ... more   less 
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Also Known As:
Holiday Inn Express Middletown Hotel Middletown
Holiday Inn Middletown
Middletown Holiday Inn
Holiday Inn Express Middletown Ohio

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