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“Needs refurbishment.”

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Days Inn Cleveland Airport South
Ranked #10 of 11 Hotels in Middleburg Heights
Reviewed August 30, 2011

Definite signs of wear. Not the cleanest.
Not the wrost, but not good either.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank OrangeCat11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 - 741 of 770 reviews

Reviewed August 20, 2011

We discovered that the walls of the shower in our room were covered with black hair when when went to take a shower in the morning. We went down to the front desk to tell them and the woman working at the front desk told us that this was their busy time and things like this happen. She said she would send some one up to clean the shower. Upon arriving back at our room tonight we discovered that the hair was still there and that the shower had not been cleaned. I don't care if it is their busy season there is no reason for any on to have to use a dirty shower.

Room Tip: Don't stay here.
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

We had no complaints about the stay when we were there. Me and my family enjoyed the stay so much until we hated to leave. We stayed in Middleburg Heights, Ohio and everything about the trip was to our liking. We were there from July 27-July 30. While there we had so much fun. The staff was excellent. . The complimentary breakfast was very nice. Everything was in walking distance which we thought was very convenient. Call ahead to make your reservation that way you'll get the best rooms. I had 2 double non smoking rooms. We were there for a Church Convocation in Cleveland so we couldn't take any chances on having a place to stay. WE WILL BE BACK!!!!!!!!

Room Tip: If you can, call weeks ahead of time so you can get the best room(s)
  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
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Thank Darlene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2011

After a 9 hour drive from NC driving a bus load of folks for a large event in the area, the reservations for the rooms were nowhere to be found or not put in by management. Luckily there were rooms for the folks. I was forced to stay in a smoking room for the first night,GAG!
Hotel was able to get me into a non smoking the next day.
The pluses for this hotel that there is an Airport shuttle and was able to take me to the rental car area of the airport. And there are several restaurants in walking distance.
The rooms have an Amana digital heat/air conditioning unit that has an intermittent fan or constant fan setting and it is quiet for that type of unit. That's all the good stuff.
The bad stuff:
Wifi would not work with my iPod touch at all. After speaking with one of the clerks, she said folks with iPod touches and some iPads have issues with Ethostream wifi. VERY 100% UNACCEPTABLE! The pool is not heated and was too chilly for me to enjoy.
Breakfast is continental with a waffle iron. No microwave for heating certain items.
Manager Jeremiah refused to give ANYONE a late check out and I could get not anywhere with him unless I paid a $29.07 total late check out fee which I find to be EXTORTION. He was grumbling not having enough help working on Sunday. Well that is his problem and my company should not have to pay that sort of charge. Other hotels have given me late check outs without any extra charge. The manager should require help to work on weekends during major events in the area. The front desk staff dress very unprofessionally. I cannot recommend this place unless you are stranded at the airport with a cancelled flight or have an animal with you and in need of a smoking room.
There are alot of hotels/motels you can throw a rock at from the Days Inn such as Redroof, Motel 6, Courtyard, Crown Plaza and a few more.

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
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Thank penguinlimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

$42.00 on hotel.com
outstanding value!! very clean room. great water pressure on shower. pool was fine. breakfast was nothing to write home about.
staff were all very courteous and professional.
stayed 3 nights. great location. plenty of restaurants.
will stay here again, when in Cleveland.

Room Tip: not elevators, but only 2 story. get room near stairs, because hotel is very large, with 2 building...
  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank loveadeal55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2011

We arrived with a confirmed and pre-paid reservation, made four months in advance, paperwork in hand, only to be told that the hotel had overbooked and that "There is nothing we can do." The front desk clerk, Brigid, made no effort to help us relocate, or to compensate us. She told us that our reservation had been "cancelled", even though Expedia had no record of a cancellation, nor had the hotel notified us of one. When we asked to speak with her manager, she called him, but did not let us speak with him. When we continued to seek help to resolve the situation, she called the police to force us to leave the premises. It is our opinion that, having overbooked, Days Inn chose to honor the reservations of those that were more expensive, so that they could make more money. There is nothing more frustrating than doing everything right to reserve a room, only to be literally left out on the street. Not only did they not honor their reservation, but they treated us in a manner that was humiliating. (To Expedia's credit, they rebooked us elsewhere and compensated us nicely.)

  • Stayed: July 2011, traveled with friends
    • Value
    • Service
Thank roosdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2011

Worst customer service EVER!!! Do not stay here, stay somewhere else.

  • Stayed: May 2011
    • Value
    • Location
    • Rooms
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Thank Kap6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Cleveland Airport South

Address: 7233 Engle Rd, Middleburg Heights, OH 44130-3428
Phone Number:
Location: United States > Ohio > Middleburg Heights
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 11 Hotels in Middleburg Heights
Price Range: $53 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn Cleveland Airport South 2*
Number of rooms: 106
Official Description (provided by the hotel):
Days Inn Cleveland Airport South is located in a surrounding suburb of Cleveland. Located in Middleburgh Heights, Ohio our hotel offers free continental breakfast, free in room cable and Wi-Fi, as well as shuttle services (surcharge applies depending on distance and number of riders), every hour on the hour, to and from local attractions and Cleveland Hopkins International Airport. We have 102 rooms, and an outdoor heated pool. Our front desk is available 24 hrs a day, with breakfast starting at 7am to 10am daily. We hope to see you soon. You can book over the phone, in person, or online. ... more   less 
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Also Known As:
Days Inn Cleveland Airport South Hotel Middleburg Heights
Days Inn Middleburg Heights
Ramada Middleburg Heights
Middleburg Heights Ramada
Middleburg Heights Days Inn
Days Inn Cleveland Airport South Middleburg Heights, Ohio

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