Upon arrival I was informed my room was in bldg B 2nd floor. The only elevator caused me to have to drag my luggage from one end of the building to the other and then back down the hall to the opposite end again once I was on the 2nd floor. I immediately requested a room switch or even swapping to the courtyard Marriott in front of this place and was told both hotels were completely booked full. I decided before dragging my luggage all that way for one night I'd check out the room first.The room was nnothing of what I would expect from a Marriott property. I called the front desk from my room and again asked for another room closer or on the other property. Was called back 5-10 mins later and told no rooms at courtyard but now they could move me to bldg A next to the elevator so I didn't have to drag all my stuff around. Great! I moved rooms and the room was again not what I'd expect. Looks older, used, stained carpets, and nasty mattresses in both bedrooms. I'd have preferred a studio or one bedroom but was given 2 due to over booking so the front desk explained. Not a pleasant experience at all.
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- Also Known As:
- Towneplace Suites Cleveland Airport Hotel Middleburg Heights
- Towneplace Suites Middleburg Heights
- TownePlace Suites Cleveland Airport Middleburg Heights, Ohio