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“Outstanding service from friendly helpful staff” 5 of 5 bubbles
Review of Comfort Inn Cleveland Airport

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Comfort Inn Cleveland Airport
Cambridge, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding service from friendly helpful staff”
5 of 5 bubbles Reviewed January 9, 2011

We experienced outstanding service from the moment we walked in. We chose this hotel because of its proximity to the I-X Center and had heard they provide a shuttle to the I-X Center (near the airport). When we checked in, not only did the desk manager confirm this, but immediately offered to let the driver know and set up a time for us to be taken there. Using the shuttle not only saved us money (not needing to pay the parking fee at the I-X Center) but it also saved us from driving after dark in an unfamiliar neighborhood as they picked us up also when we were ready to return to the hotel. We met three different shuttle drivers during our stay and they were all helpful and friendly.

The hotel is easy to get to, but we found the actual entrance slightly tricky to see approaching it for the first time, as it is the last one on a short side street off the main road.

Our room was spacious and clean. It included a King bed, a reclining chair with side table and lamp and a huge L-shaped desk in the corner. We liked that the tub/shower and toilet are in a separate room from the alcove where the sink is. (not sure if all rooms are like that) Everything worked and all supplies were present. The bed was comfortable.

The room decor is bland and the furniture a bit dated, but we don't care about that so it didn't bother us. The walls here are not well sound insulated, forturnately this was not a major problem as the people staying here seemed to be well-behaved business travelers. Our room was near the elevator, which was convenient, but we heard people talking loudly, as they came in for the night. Next time we would request a room further down the hall.

The breakfast had pretty much everything a hotel breakfast could offer, and the friendly smiling staff hustled to keep it well supplied, clean and organized. We liked that they extended breakfast to 10am on Saturday morning, allowing us to sleep in.

We would stay there again, next time we are go to the I-X Center, or if we fly out of Cleveland Hopkins Airport.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Camping_Cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    90
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    42
    21
    19
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
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English first
Dixon, IL
Level Contributor
228 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed January 5, 2011

The lobby was pleasantly decorated for the holidays. There weren't many people there just before Christmas, but our king room with micro & fridge was just fine. The breakfast room the next morning was almost empty, so there was plenty of space & time to enjoy a leisurely breakfast.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bearded_bard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Ohio
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed November 15, 2010

Stayed here 6 years ago, same room. When we arrived the staff at front desk was very helpful and warned us about the parking situation in downtown Cleveland, where we were headed for dinner. The room was clean when we arrived, our son and daughter-in-law had a problem with a noisy heater. They were given a new room without question. We were also told about discounts at local restaurants. We were offered directions to our destination for the weekend. The free breakfast area was small, but the staff worked hard to keep it clean and supplied. The food was adequate.
I would not say the same for our room. All of our towels were changed, even though we set them aside as indicated on the ecology hanger in the bathroom. We would have been less upset about the towels, if the bathroom had been cleaned. The sink still contained hair, soap scum, and whiskers from our morning grooming. The bed was made, but the rest of the room seemed to have the same attention the sink had, new soap, no cleaning.
We were real happy 6 years ago, a lot less happy now.

  • Stayed November 2010
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank magisjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 21, 2010

Hotel is very well maintained, spotless and comfortable rooms, and very attentive staff.

  • Stayed September 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 3jstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 bubbles Reviewed September 8, 2010

The staff is very helpful and kind it is a joy to stay here.

  • Stayed September 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jbear60993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 23, 2010

We were headed towards Illinois from Niagara and wanted a rooms for a nights stay. The hotel apparently serves the airport in that area and is on the outskirts of Cleveland. We could smell cigarette smoke in the corridors of non smoking areas though rooms were free of it thankfully.. Front desk staff was courteus, parking was abundunt, internet was fine, breakfast was basic but adequately spaced. It did appear that the hotel is ageing a bit but that did not spoil our stay there.. Overall good value for money and no hassle one night stay.

  • Stayed July 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Raj_Hyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dixon, IL
Level Contributor
228 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed July 10, 2010

We've stayed here on several previous occasions because it's a convenient mid-point for trips to the east coast. The night we checked in, severe thunderstorms were sweeping through the area and flights out of Cleveland airport were being cancelled. Jake, who was handling the front desk by himself, did an admirable job of greeting weary & frustrated travelers with a smile on his face & speedy check-ins. Our room was quiet & clean. The king size bed was comfortable. The TV & free internet hookup worked fine. The fitness room on the 3rd floor has a new treadmill. Next morning's breakfast was typical Comfort Inn fare. They NEED MORE SEATING SPACE and A 2ND WAFFLEMAKER considering the large number of guests who stay there. The breakfast server was doing an admirable job under testing circumstances. One positive note: there was no smoky smell in the lobby this time.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bearded_bard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Cleveland Airport

Property: Comfort Inn Cleveland Airport
Address: 17550 Rosbough Drive, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 11 Hotels in Middleburg Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Cleveland Airport 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Comfort Inn Cleveland Airport Hotel Middleburg Heights
Comfort Inn Middleburg Heights
Middleburg Heights Comfort Inn
Cleveland Airport Comfort Inn
Comfort Inn Cleveland Airport Middleburg Heights, Ohio

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