I have used this hotel every year on my yearly trips out west. The last time I stayed at this hotel, I was greeted by a less than friendly staff. As their customer service plague stated, I notified the manager of my experience. Per their wall plague, they want to be aware of anything that made your stay less than pleasant so they can make it right. Well, what a joke that is. The RUDE person was the manager so where do you go from there? I called the next shift manager and received apologies and a promise that my bill would be adjusted. No such thing ever happened so i placed a follow up call. Was again told that my bill would show the adjustment by the end of the week. 5 wks later and NOTHING. Called customer service dept as directed and filed concerns re: hotels treatment and lack of follow through. Customer service stated hotel is a privately owned hotel and they could do nothing to make the hotel fulfill their promises or to satisfy a unhappy customer. What a scam. They place plagues with their concern as to customer satisfaction but then the system is so manipulated by the hotel so they are not held accountable. So basically, its come and stay. Make sure you pay but then get out when you're not happy with our services because no one can make us accountable. Shuttle service and continental breakfast not available for early flights. Find different hotel. As in one that cares about customers. Loyal ones as well as first time ones. This place DOES NOT.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Choice Hotels, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, TripOnline SA and Cancelon so you can book your Comfort Inn Cleveland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Cleveland Airport Hotel Middleburg Heights
- Comfort Inn Middleburg Heights
- Middleburg Heights Comfort Inn
- Cleveland Airport Comfort Inn
- Comfort Inn Cleveland Airport Middleburg Heights, Ohio