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“on site and excelent”
Review of Bucci's - CLOSED

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Bucci's
Cuisines: Italian, Steakhouse
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Restaurant details
Good for: Local cuisine, Families with children, Romantic, Special occasions, Large groups
Dining options: Breakfast, Lunch, Buffet, Reservations
Reviewed October 20, 2011

Food is very good and large portions, All the staff are very helpfull and act like they are glad you are there!

Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (43)
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40 - 43 of 43 reviews

Reviewed October 24, 2010

As a former server, I'm pretty understanding of all the reasons for bad service that are out of a server's control. My experience at Bucci's Steak House tonight cannot be explained by any of them.

We waited for twenty minutes before our server greeted us and took our order. No apologies or explanation. There were only two other tables in the entire restaurant. And one of them was already finished eating.

There was no follow up after our salads and appetizers were delivered. The dinner salad, btw, consisted of lettuce and two sliced grape tomatoes - dull. Rolls were warm and tasty, though. It would have been nice to have more butter though there was no one to ask for it.

On the server's second stop at our table to refill or water glasses, she asked if she could just leave the pitcher. Weird. We weren't drinking that much or fast.

Our dinner came in two waves. Three of us got our meals. As we awaited the remaining two meals, we watched our server bring out the other table's food. Then, the manager brought out our two missing meals. It was only a difference if a few minutes, but rather odd.

The food was good but nothing to rave about. All of our steaks were ordered medium but my father's fillet came out well done. When we told the server, she seemed unable to handle the situation. She offered no apology or remedy. Obviously, we weren't going to send it back for fear of what would be done.

We left the restaurant incredibly disappointed and wishing we had just stayed home.

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Thank kmbr111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2010

The old Sheraton on Bagley & Engel roads was finally transformed into a beautiful hotel. Then they have added an Italian family that I have known all my life with each of thir children getting a restaurant to manage. So InterContinental hotels own this Crown Plaza termed Airport hotel since it is one exit south of Cleveland Hopkins Airport. So we had to try it. Head down the circular staircase to the bottom & walk straight into a wooden heaven of tables, plants, candles on every table.

So a great menu with a lobster bisque that caught my attention & escargot for my husband. Both were mouth watering. This is termed a Steakhouse so we did steaks. 10 oz strips and they were done perfectly a medium rare for me & medium for husband, baked potatoes with plenty of butter & sour creme, corn on the cob baked in the wrappings & then toasted on the grill before serving - YUM!

Their lounge was jamming with folks that eat & drink there, but the peace & quiet and a beautiful meals was just what we wanted.

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3  Thank theawesome1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014
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    • Value
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Thank Frederic_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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