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“Great Service, Disappointing Cleanliness” 3 of 5 stars
Review of Courtyard Cleveland Airport South

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Courtyard Cleveland Airport South
Columbus, Ohio
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Service, Disappointing Cleanliness”
3 of 5 stars Reviewed October 20, 2013

Employees were top-notch. From the moment we walked in to when we left they were very welcoming. However I can never understand, other than the profit motive, why so many hotels spend so much money on lobbies and remodeling of them as opposed to doing the basics correct.

No shampoo in the shampoo container (thanks for leaving the used one there), and some of the pillows weren't just not clean, they had makeup on them. And hair.

And the WiFi: poor reception, slow, and more like dial-up back in the day.

Work on the basics and get raving fans from that, and the rest of the income will come. Don't think I'd go back to the property.

Room Tip: Check the cleanliness and the supplies before it gets too late and you just can't deal with it.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank theprovident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
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    30
    10
    7
See reviews for
47
27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Limerick, Pa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 14, 2013

I am a pretty loyal Marriott fan, and often stay at the Courtyard brand when traveling for business. This hotel does what Courtyard does well - comfortable and inviting lobby, decent small convenience store and very polite and nice employees.
However, this hotel suffered from two issues - both PCs in the business center were out of order and the bed was very uncomfortable. It may simply need a refresh, i.e. new mattress, but sleep was a challenge. This surprised me as Courtyard normally provides a comfortable night.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teba, Spain
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

I booked this hotel because of its proximity to the airport and the customer I was visiting, what nice surprise, the initial greeting when I arrived, tired and jet lagged it was very welcome. It was good to be able to get a cold beer even though it was quite late. Room was pleasant with a nice balcony although the view was not that inspiring! But that's not the hotels fault!!
The young ladies serving breakfast were very nice and after only a couple of days had my coffee and fruit cup order ready without asking!
Bar was fine and not a bad place for a pre-bed nightcap

Already looking forward to returning

Stayed October 2013, traveled on business
Helpful?
1 Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, December 17, 2013
Thank you for your feedback. We appreciate you taking the time to write a review. We are very glad that you enjoyed your stay with us and look forward to having you as our guest again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 7, 2013

Overall the accommodations at this hotel were OK. The staff were extremely helpful where they could be, unfortunately the shuttle driver didn't know how to get from the hotel to the airport rental car destination and it ended up taking us 30 minutes to drive about 2 miles. The common areas of the hotel were clean and fresh but the room smelled like it hadn't been used in a long time and it was really musty smelling.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Betty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 5, 2013 via mobile

Stayed there one night, on our way back home from MI. Room smelled was terrible, musty, moldy. Worried about the health impact. Look at the yelp reviews, in line with that. Room was outdated as well, not in line with what I expect from Marriott. Would not stay here again

Stayed October 2013
Helpful?
Thank Lcla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, December 13, 2013
Thank you for your review, we appreciate your feedback. We are very sorry that you had a negative experience with us, that is certainly not the service we want to provide. We would like to let you know about some exciting new things happening here at the Courtyard. We began a multi-million dollar renovation at the beginning of December! Brand new guest rooms with an updated modern decor and everything you would expect from a Marriott property. We urge you to come check us out again and experience a whole new stay! If you have any Questions please call the hotel and contact the sales department. We will be happy to speak with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed at this hotel this past weekend to attend a wedding in a local area. Shuttle service too and from the hotel was very helpful. The hotel staff was warm and accomodating. The hotel seemed to work in partnership with the wedding party, as a meeting room was reserved for the wedding guests all weekend with food and drinks. The lounge area and "bistro" was a plus too! Rooms were clean and comfortable as well, and the air conditioning was in perfect condition. A few minor suggestions/comments: add personal safes to rooms...most nice hotels have them. The bathroom vanity area is very small, and cramped for 3-4 people to share. There is no mini fridge in room either. We would stay here again however. :)

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank allthewrightstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springdale, Arkansas
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 16, 2013

Typical high quality Courtyard hotel, with great location for flying out the next day. Service here was great, and the rooms were very nice & clean. We did find it interesting though that none of us had refrigerators in our rooms. This was the first Courtyard we had stayed in where that was the case.

I ate at the Bistro for dinner & breakfast, and experienced good service & food both times.

I marked Sleep Quality as average because of the train noise from the hotel. I slept right through it, but the other guys were woken up a few times when it went through.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank holliday50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland Airport South

Property: Courtyard Cleveland Airport South
Address: 7345 Engle Rd, Middleburg Heights, OH 44130-3430
Location: United States > Ohio > Middleburg Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland Airport South 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
Courtyard Middleburg Heights
Middleburg Heights Marriott
Middleburg Heights Courtyard
Courtyard Cleveland Airport South Middleburg Heights, Ohio

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