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“Terrible” 1 of 5 stars
Review of Courtyard Cleveland Airport South

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Courtyard Cleveland Airport South
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible”
1 of 5 stars Reviewed October 5, 2013 via mobile

Stayed there one night, on our way back home from MI. Room smelled was terrible, musty, moldy. Worried about the health impact. Look at the yelp reviews, in line with that. Room was outdated as well, not in line with what I expect from Marriott. Would not stay here again

Stayed October 2013
Helpful?
Thank Lcla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, December 13, 2013
Thank you for your review, we appreciate your feedback. We are very sorry that you had a negative experience with us, that is certainly not the service we want to provide. We would like to let you know about some exciting new things happening here at the Courtyard. We began a multi-million dollar renovation at the beginning of December! Brand new guest rooms with an updated modern decor and everything you would expect from a Marriott property. We urge you to come check us out again and experience a whole new stay! If you have any Questions please call the hotel and contact the sales department. We will be happy to speak with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Baltimore, Maryland
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed at this hotel this past weekend to attend a wedding in a local area. Shuttle service too and from the hotel was very helpful. The hotel staff was warm and accomodating. The hotel seemed to work in partnership with the wedding party, as a meeting room was reserved for the wedding guests all weekend with food and drinks. The lounge area and "bistro" was a plus too! Rooms were clean and comfortable as well, and the air conditioning was in perfect condition. A few minor suggestions/comments: add personal safes to rooms...most nice hotels have them. The bathroom vanity area is very small, and cramped for 3-4 people to share. There is no mini fridge in room either. We would stay here again however. :)

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank allthewrightstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springdale, Arkansas
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 16, 2013

Typical high quality Courtyard hotel, with great location for flying out the next day. Service here was great, and the rooms were very nice & clean. We did find it interesting though that none of us had refrigerators in our rooms. This was the first Courtyard we had stayed in where that was the case.

I ate at the Bistro for dinner & breakfast, and experienced good service & food both times.

I marked Sleep Quality as average because of the train noise from the hotel. I slept right through it, but the other guys were woken up a few times when it went through.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank holliday50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
416 reviews
250 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
4 of 5 stars Reviewed September 14, 2013

We stayed at this location for one night while traveling to visit family and friends.

The location was easy to find and parking is plentiful and free. There is a nicely decorated inviting lobby with front desk and nicely appointed common area. Included are the typical amenities of the “new” Courtyard by Marriott. Interactive TV with local information, business center, plenty of seating, a casual café & bar. All of the staff was friendly. Check in was incredibly friendly, and they did their best to give us a very nice room even though we were checking in late. The clerk who checked us in a bit after 10pm was friendly and professional. He upgraded us to a room with a small balcony.

There is free Wi-Fi available in the lobby area and rooms. There is a nice indoor pool and hot tub.

The rooms are nicely decorated, relatively large and fresh. The beds are not the best but were acceptably comfortable, but they did have nice pillows. They have nice HD TV's. The climate control works well and the blower motor can stay on for white noise while the climate control is still functioning. We had no noise from adjoining rooms nor outside noise. Unfortunately, the curtains are too short and let in an unacceptable amount of morning light. Our room looked over a nice grassy garden type area. The bathrooms are well equipped, but have tiny countertops for the size of the bathroom. Everything was very clean around the hotel.

There are plenty of dining options within an easy drive from the hotel. We did partake of a quick and easy breakfast in the casual café as it was included in our rate. (Normally there is a fee for breakfast at Courtyard by Marriott.) The prices were reasonable, the food was good, and the staff was friendly.

We would absolutely recommend this location and would stay here again when we were in the area. The room rates seemed appropriate for the area, especially with our corporate rate that includes breakfast. Our bill was under our door in the morning. The entire hotel is non-smoking which is always a plus.

Thanks for a great stay, and to all. We will look at this hotel again when we are in the area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pcsanity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky River, Ohio
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 11, 2013

I am from the area, but, stayed there for a wedding reception i was attending close by. The hotel was nice. Close to the airport (5 minutes) and close to downtown (15 - 20 minutes). They provided a nice, but small Hospitality Room-B. 25" TV, refridgerator, cups and ice. The staff was attentive. The rooms were nice and clean. The toilet would not stop running, when we first got there. I mentioned this to AJ @ the front desk and it was taken care of.

This is a nice basic Marriott with no real frills, good location and clean.

Room Tip: Did not try spa or room service, no N/A option given. Good location with fast food with in walking d...
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ynot13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayamon, Puerto Rico
2 reviews
5 of 5 stars Reviewed September 4, 2013

Would definitely recommend. Cleaniness and Comfort is what is all about. My stay was during Hurricane Sandy. The warmness of the room and security was excellent. The food at the lobby area was very good.Outstanding service.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Otto R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canal Fulton, Ohio
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed September 4, 2013

We checked in on August 31st and stayed one night. I was first impressed with the exterior of the hotel, it is very well maintained and had very nice landscaping. The lobby is very clean and modern. I was greeted by a very friendly staff member and check-in took less than a minute. Our room was spotless and our bed was extremely comfortable. We went to the Oktoberfest and didn't have to worry about driving because they supplied a free shuttle to and from the festivities. Checking out was just as quick and we were again greeted by a very friendly staff member. We don't travel to this area of Cleveland very often, but anytime we fly out of Cleveland we will stay here. We will definitely stay here next year for Oktobefest.

Room Tip: We were on the front side of the hotel on the fourth floor and it was quiet.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kristine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland Airport South

Property: Courtyard Cleveland Airport South
Address: 7345 Engle Road, Middleburg Heights, OH 44130
Location: United States > Ohio > Middleburg Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland Airport South 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
Courtyard Middleburg Heights
Middleburg Heights Marriott
Middleburg Heights Courtyard
Courtyard Cleveland Airport South Middleburg Heights, Ohio

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