Check in took a very long time- we waited 15 minutes behind a family when a second employee was standing there unoccupied. Our check in then took another 15 minutes- the employee seemed distracted and acted as if he could not find my reservation. I reserved and paid for the romance package which was supposed to come with a breakfast delivered in room. We instead received two buffet coupons. We did not receive cookies. The reason I reserved the hotel was the romance package and the whirlpool. The whirlpool was closed- this was not stated before I made the reservations or at the front desk. Hotel cleaning staff was consistently in the way in the hallway- they made no motion to move or greet us. We noticed room service plates/food left in front of doors for more than 6 hours- some overnight, without being taken away. When we went down to the breakfast buffet the waitresses talked the entire time- I did not see them refill any glasses or clear any plates. We left a $1.00 tip, because we did not receive any service from the waitresses, and I the breakfast was not in room as expected, and furthermore it was not good, and it was supposed to be a consolation for check-in taking 30 minutes. I was charged a 6.00 tip on my bank account. The check out woman was very pleasant and kind, and the room was clean, although the couch in the room was torn. Overall I was VERY disappointed with the service from this hotel. We also stayed the "soccer" weekend- at no time did we get warning of that event, and as the previous reviewer noted, the children (and their parents) were very noisy and unruly. They also did not adhere to the "No one under 18 after 10pm" rule in the pool area.
- Official Description (provided by the hotel):
- Our all-suite hotel is conveniently located in South Dayton/Miamisburg, Oh off of I-75 and 2 miles from I-675. Host a family weekend away with separate living and sleeping areas or a business function in our flexible meeting and event space. ... more less
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- Also Known As:
- Doubletree Suites By Hilton Dayton South Hotel Miamisburg
- Doubletree Hotel Dayton Miamisburg
- DoubleTree Suites By Hilton Hotel Dayton - Miamisburg Ohio